Karnataka

Retender

Services

Selection of Call Center Service Provider for Integrated Public Grievance Redressal System of Government of Karnataka

Center for e-Governance

Project Director iPGRS Office Bangalore | Bengaluru, Karnataka

Amount: Refer DocsCloses: 15 Apr 2026Closed

Timeline

Published26 Mar 2026
Closed15 Apr 2026
Retendered26 Mar 2026

Cancellation Details

Retendered

RetenderedRetenderedReason: Retendered

Published 26 Mar 2026

Tender Value

Refer Docs

EMD Value

₹12 L

Closing Date

15 Apr 2026, 10:30 pmClosed

Tender Inviting Authority

Office Inviting Bids

Center for e-Governance

Contact Person

Mrs Rashmi G

Office Number

Work Description

Selection of Call Center Service Provider for Integrated Public Grievance Redressal System of Government of Karnataka

Tender Information

Tender ID

CEG/2025-26/SE0099

Reference Number

CEG/2025-26/SE0099

Tender Type

Open

Form of Contract

Three Cover

Location

Project Director iPGRS Office Bangalore

Source Website

Subscribe to view

Documents Required

7 documents required · 7 mandatory

Technical Bid

RequiredBidders average turnover from BPO operation business in the preceding 3 years FY 2022-23, 2023-24 & 2024-25

RequiredCopy of Valid ISO 9001 2015 or higher And Valid ISO 27001 2022 certificates

Requiredsubmit all documents as per RFP

RequiredThe Bidder must have experience of managing assignments of 50 seats or more call center service dedicated for a single client in any of the last 03 financial years FY 2022-23, 2023-24 & 2024-25

RequiredThe Bidder must have experience of managing at least 50 seats call center assignment for any Private sector client in last 3 Years FY 22-23, 23-24 & 24-25

RequiredThe Bidder must have experience of managing at least 50 seats call center assignment for Central/ State Government dept. or PSU client in last 3 Years FY 22-23, 23-24 & 24-25

RequiredThe Bidder must have provided at-least an average of 300 seats per financial year for a single / multiple clients in India for the last 03 financial years

Eligibility Criteria

Bidders shall not be under a declaration of ineligibility for corrupt and fraudulent practices issued by Government of Karnataka

It shall be the responsibility of the Bidder to ensure credit of Tender Processing Fee and EMD into the respective receiving bank accounts of e-Procurement on or before the last date and time of bid submission.

EMD Payments through e-Payment mode shall be made as one single transaction and payments made in part are liable for rejection.

Technical Criteria

Others

Based on section 3.3 of the RFP for evaluation of Bidders Organizational Strength and Experience, Key Resources, Understanding, Approach & Methodology, Technical presentation with dashboard & reports

Others -- Documents as per section 3.3 of RFP

Fee & Financial Details

Tender Fee Amount

₹500

EMD Fee Amount

₹12 L

Important Dates

Last Activity

26 Mar 2026

Published

26 Mar 2026

Bid Opening

17 Apr 2026

Download Ends

6 Apr 2026

Pre-Bid Meeting

2 Apr 2026

BOQ Preview

•

Call Center Agents

•

IT infrastructure specialist

•

Project Manager(CCSP)

•

Quality Assurance Manager

•

Training Manager

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

NIT Documents

RFP for Selection of Call Center Service Provider for iPGRS Project.pdf

Tender Document • 1.50 MB

Ready to Participate?

Download all tender documents and submit your bid

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Karnataka

Retender

Services

Selection of Call Center Service Provider for Integrated Public Grievance Redressal System of Government of Karnataka

Center for e-Governance

Project Director iPGRS Office Bangalore | Bengaluru, Karnataka

Amount: Refer DocsCloses: 15 Apr 2026Closed

Timeline

Published26 Mar 2026
Closed15 Apr 2026
Retendered26 Mar 2026

Cancellation Details

Retendered

RetenderedRetenderedReason: Retendered

Published 26 Mar 2026

Tender Value

Refer Docs

EMD Value

₹12 L

Closing Date

15 Apr 2026, 10:30 pmClosed

Tender Inviting Authority

Office Inviting Bids

Center for e-Governance

Contact Person

Mrs Rashmi G

Office Number

Work Description

Selection of Call Center Service Provider for Integrated Public Grievance Redressal System of Government of Karnataka

Tender Information

Tender ID

CEG/2025-26/SE0099

Reference Number

CEG/2025-26/SE0099

Tender Type

Open

Form of Contract

Three Cover

Location

Project Director iPGRS Office Bangalore

Source Website

Subscribe to view

Documents Required

7 documents required · 7 mandatory

Technical Bid

RequiredBidders average turnover from BPO operation business in the preceding 3 years FY 2022-23, 2023-24 & 2024-25

RequiredCopy of Valid ISO 9001 2015 or higher And Valid ISO 27001 2022 certificates

Requiredsubmit all documents as per RFP

RequiredThe Bidder must have experience of managing at least 50 seats call center assignment for any Private sector client in last 3 Years FY 22-23, 23-24 & 24-25

RequiredThe Bidder must have experience of managing at least 50 seats call center assignment for Central/ State Government dept. or PSU client in last 3 Years FY 22-23, 23-24 & 24-25

RequiredThe Bidder must have provided at-least an average of 300 seats per financial year for a single / multiple clients in India for the last 03 financial years

Eligibility Criteria

Bidders shall not be under a declaration of ineligibility for corrupt and fraudulent practices issued by Government of Karnataka

EMD Payments through e-Payment mode shall be made as one single transaction and payments made in part are liable for rejection.

Technical Criteria

Others

Based on section 3.3 of the RFP for evaluation of Bidders Organizational Strength and Experience, Key Resources, Understanding, Approach & Methodology, Technical presentation with dashboard & reports

Others -- Documents as per section 3.3 of RFP

Fee & Financial Details

Tender Fee Amount

₹500

EMD Fee Amount

₹12 L

Important Dates

Last Activity

26 Mar 2026

Published

26 Mar 2026

Bid Opening

17 Apr 2026

Download Ends

6 Apr 2026

Pre-Bid Meeting

2 Apr 2026

BOQ Preview

•

Call Center Agents

•

IT infrastructure specialist

•

Project Manager(CCSP)

•

Quality Assurance Manager

•

Training Manager

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

NIT Documents

RFP for Selection of Call Center Service Provider for iPGRS Project.pdf

Tender Document • 1.50 MB

Ready to Participate?

Download all tender documents and submit your bid