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Eligibility, documents, scope and key termsEligibility, required documents, scope of work and key terms of this tender, in one click.
Tender Value
Refer Docs
EMD Value
₹7.5 L
Closing Date
10 Jul 2025, 9:59 pmClosed
Eligibility, documents, scope and key termsEligibility, required documents, scope of work and key terms of this tender, in one click.
Dr.B.R.Ambedkar Development Corporation Limited
VINODH M M
for providing Manpower Services to Dr.B.R.Ambedkar Development corporation Ltd through e-Procurement Portal of Government of Karnataka
ADCL/2025-26/SE0002
ADCL/2025-26/SE0002
Open
Two Tender Document System(Two Cover)
ADCL Managing Director Office Bengaluru
2 documents required · 2 mandatory
The Bidder must be registered as a company in Karnataka and should have been in operation for a period of at least 3years in Bangalore. Meeting the minimum requirement - 05 Marks For every 1 year over and above 3 years- 1 Marks, maximum up to
The Bidder Should have achieved Average Annual Turnover twice the bid value in providing similar Call/ Control Centre/ Helpline Services ONLY during proceeding three financial years i.e,2022-23, 2023-24 and 2024-25.Meeting the minimum requirement 10 Marks For increase of every 20 percenctage in the Average Annual turnover 1 Mark, maximum up to 20 Marks.
The Bidder Should have experience of providing minimum of 2 similar Call/Control center/Helpline projects to any of State/ Board/ Corporation/Semi Govt/ undertakings in Karnataka State in any of the proceeding five financial years i.e, 2020-2021, 2021-22, 2022-23, 2023-24 and 2024-25(provide the Workorders from the respective departments) Meeting the minimum requirement - 10 Marks For each helpline services and above 2 helpline services- 5 Marks,Maximum upto 20 Marks.
The Bidder Should provide NOC Certificate from respective statutory departments regarding No due in EPF, ESI and PT contribution of employees for the preceding 3 years i.e., 2022-23, 2023-24 and 2024-25 and also should provide certificate from labour inspector regarding No Cases against the Tenderer. 2.5 marks for each certificate
The Bidder should have been ISO 9001-2015, ISO 27001-2013 & ISO 20000-1& 2018 certified for providing BPO Services/Contact Centre Solutions
The Agency shall have minimum 100 Employees on roll working in active project of Govt/Semi Govt/undertakings in Karnataka. Purchase order/DWA/completion certificate/performance certificate along with preceding month ESI/ EPF ECR Copies should be uploaded. Meeting the minimum requirement - 05Marks Employees on roll only in in Call/Control centre/Helpline 101
Presentation about Company, Executive Interaction with Customers, Value Addition to Social Welfare Department, Customer Interaction, Employee Selection Procedure.
Bidder should provide the respective documents any required documents from the Department
₹1,500
₹7.5 L
18 Jun 2025
18 Jun 2025
11 Jul 2025
27 Jun 2025
24 Jun 2025
Data Entry Operator/ Steno/ Assistant/Vehicle Drivers/ Group D / House Keeping /security/ Senior Computer Programmer/ Technical Assistant/Account Assistant/ Senior and Junior project Coordinator/Assistant Engineer
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Tender Document 18.06.2025 (1).doc
Tender Document • 0.35 MB
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