Provision of Call Center Services for eKhata Citizen Help Desk

The bidder should undertake to have the Call Centre completely functional in 7 days time (a separate undertaking on the same to be provided by the authorized signatory)

The bidder should undertake to setup the required office terminals, software and hardware etc., required for the functioning of the Call Centre and shall run the Call Centre services with customized CRM and IVRS (an undertaking on the same to be provided by the authorized signatory). If and when KMDS gives its own CRM and other software and ask the same to be used then the Bid Winner shall use the same as per details given by KMDS.

Turnover

Net Worth

The Bidder should be a Private Limited. And should have been operating for the last three years in India as on the date of publishing of RFP notice (including name change / impact of mergers or acquisitions).

Bidder must be registered with DoT, GoI

The Bidder must be currently operating 300 or more seats for call center operations in Bangalore at the bidders location on the date of bid submission.

The Bidder must have experience of managing at least 2 assignments of 30 call center seats each for an Indian client in last 3 years. And must be managing at least one Call Centre of not less than 30 seats at present

Bidder should not have been blacklisted by Govt. of India /Govt. of karnataka /Any Govt/Govt Agency on the date of bid submission and is on the date of technical evaluation of the bids

The bidder should be in Call Centre Business and have on its rolls in Bangalore, Karnataka at least 150 employees.

The bidder should have ISO 9001, ISO 27001 certifications.

The bidder should have experience of handling at least 3state government (Karnataka) projects and one Government projects should be with minimum of 20 seats in the last 3 years and at present should be handling at least one Call Centre at present for any Government or a Government Agency.