TENDER FOR RATE CONTRACT FOR PROVISION OF COMPUTER OPERATORS FOR PRADHAN MANTRI JAN AROGYA YOJANA OF HEALTH DEPARTMENT, AHMEDABAD MUNICIPAL CORPORATION

5 OPENING OF ONLINE TECHNICAL BID 28/07/2026

6 OPENING OF OFFLINE TECHNICAL BID 28/07/2026

7 OPENING OF PRICE BID WILL BE INTIMATED

8 BID VALIDITY 180 DAYS

MUNICIPAL COMMISSIONER

AHMEDABAD MUNICIPAL CORPORATION

SARDAR PATEL BHAVAN, DANAPITH,

www.ahmedabadcity.gov.in [email protected]

Municipal Commissioner

Ahmedabad Municipal Corporation

"Sardar Patel Bhavan", Danapith Ahmedabad - 380

Subject : TENDER FOR RATE CONTRACT FOR PROVISION OF COMPUTER

OPERATORS FOR PRADHAN MANTRI JAN AROGYA YOJANA OF

HEALTH DEPARTMENT, AHMEDABAD MUNICIPAL CORPORATION.

We hereby offer to provide COMPUTER OPERATORS FOR PRADHAN MANTRI JAN

AROGYA YOJANA OF HEALTH DEPARTMENT,AHMEDABAD MUNICIPAL

CORPORATION through rate contract as proposed in the attached Tender Schedule. We

will supply the designated Computer/Data Entry Operators at the firm prices quoted online and

in full compliance with the terms and conditions.

A receipt of the tender fee of Rs.2400/-) and earnest money deposit of Rs.2,80,000/-) paid

in the form of D.D. of any nationalized bank is attached herewith separately.

Amount (Rs.) Bank Name and DD No.

Tender Fee 2400/-

Signature of Bidder including title and

capacity in which tender is made.

Ahmedabad Municipal Corporation is one of the pioneers in the country to cater health services to

the citizens. Health Department implemented digitalization to offer services quickly and smoothly.

Pradhan Mantri Jan Arogya Yojana offer family yearly health insurance of 10 Lakhs per Year to the

eligible beneficiary. The process to offer the service is digitalized and so IT professionals are needed.

To avail the services of Computer/Data Entry Operators with Computer Hardware

(Laptop) and internet availability to the hardware with adequate knowledge of typing and

MS Office skills for Health departments of AMC.

1. Functional requirements:-.

AMC intends to take the services of reputed agency providing Computer/Data Entry

Operators with Computer Hardware (Laptop) and internet availability to the hardware

with adequate knowledge of typing and MS Office skills for Health departments of AMC. The

selected agency will be responsible to provide the necessary manpower as per the demand of

AMC based on final negotiated commercial terms and conditions. The person should work at

Health centers, Camp site or wherever the authority suggested.The time of duty will be as per

requirement, daily 8 hours.

An indicative list of key domain areas under which the bidders would be expected to provide

details as per annexure attached here with.

2. Workforce requirement:-.

Bidder has to provide 48 OPERATORS with following qualifications as required by Health

Department of AMC.

Table – 2.1 Qualification Requirement for Computer/Data Entry Operators

Sr Designation Qualification

1 Computer/Data Entry Operators HSC passed AND COMPUTER

KNOWLEDGE OF M.S.OFFICE

3. Roles & Responsibilities of Manpower:

The Functions of Computer/Data Entry Operators is broadly defined as follows:

Table – 3.1 Roles & Responsibilities of Manpower

Sr Designation Roles & Responsibilities

1 Computer/Data The Computer/Data entry Operators need to be proficient in the

Entry Operators data entry and data analysis and should be good in working on

MS Word, MS Excel, MS Power point and Internet. Suitability

of each Data entry operators will be screened by the

Department before his/her services are accepted.The operators

will given Enrollment work for PMJAY scheme mostly at

different Urban Health Centers / Camp sites or streets.

• Computer/Data Entry Operators should have good typing

speed and should have knowledge of typing in English and

Operator should be able to type in Shruti or any other required

font style for Gujarati Script typing. Any other work which is

accidental or incidental to the

Above assigned by the department.

5. Workforce Deployment:

Bidder must deploy Workforce at Health department of AMC as required time to time during the

active period of tender..

General Terms & Conditions for Workforce Deployment:

i. Computer/Data Entry Operators should be fully conversant with English & Gujarati

work. The provided resources by agency would be interviewed by AMC before

ii. Only successful candidates will be deployed.

iii. Official record must not be handed over to any unauthorized person / institute without

permission from higher authority of AMC.

iv. In case of any other type of particular requirement of resources, which have not been

specified in RFP, agency shall submit required profiles as asked by AMC for specific

v. The contract will be valid of 1 year. It can be extended for one year further if work is

found satisfactory and at mutual understanding of AMC and the bidder.

vi. The numbers of manpower required can be increased/ decreased at the discretion of

AMC at any point of time during the period of contract as per law. The rate payable/

deducted on such increase/decrease shall be at the same rate as per the

contract/existing rate. It is mandatory on the part of the Agency either to

increase/decrease the number of manpower as and when directed immediately.

vii. The manpower deployed by the Agency shall be the employees of the Agency

concerned. AMC will not be responsible for any un-authorized acts of the

Computer/Data Entry Operators and for any damage/injury sustained by the persons

in the course of his work/duty.

viii. Bidder shall follow all rules and regulations regarding providing the manpower and

AMC will not be responsible for any issue regarding Labour Law.

ix. The successful bidder shall be paid on monthly basis. This monthly payment will include

the holidays declared by Ahmedabad Municipal Corporation. The rate at which work will

be allotted will be for whole month.

x. AMC will pay additional charges for the operations carried out on holidays based on the

quotes received for daily basis in price bids.

xi. Bidder will have to pay salary to his concerned staff through ECS only. Bidder will

have to submit declaration along with necessary proof for the previous month along with

each bill. Bidder will have to comply with AMC directions. Not following directions will

invite penalty or may lead to termination of contract

xii. Bidder will be responsible to follow Procedures, Rules, Circulars, Amendments etc. of

AMC; and also any timely amendment in Govt. Laws, Notifications, Resolutions,

Minimum Wages Act, Labour Laws and all other applicable laws etc.

xiii. The Agency shall also produce the documents for having paid PF/ESI contribution

towards each employees account along with Agency’s contribution to the designated

Authorities, in the end of every month. The agency will be fully and solely

responsible for any violations under the above statutes. If it fails to do so, it will be a

breach of contract and the Ahmedabad Municipal Corporation at its discretion can

cancel the contract. The Agency shall also be liable for any pecuniary liability arising

on account of any violation of the provisions of the relevant laws.

xiv. During the active period of tender, whenever minimum wage rates are revised by the

Government of Gujarat for the said labour-category, that updated wages will

supersede the lowest price (L1) discovered if discovered L1 is less than the updated

wages by Government of Gujarat at that point of time.

xv. The Agency shall submit the PF and ESI remittance challans of the persons deployed

under this contract separately with specific remittance details of PF and ESI

contributions to the statutory authorities at the prevailing rates along withthe monthly

bills. The agency shall also submit the copy of remittance of GST to the appropriate

authorities along with the bills.

xvi. The agency shall issue Photo ID cards to all its employees with the agency’s Logo &

Name and Designation of the employee deployed within a period of one month.

xvii. The Agency shall maintain proper record pertaining to the persons deployed including

the wage slip, disbursement of wages, remittances of statutory payments to the

various statutory authorities and present the same to the AMC/Officers of the

concerned authorities whenever called for.

xviii. The Agency shall issue a formal appointment letter to all the Computer/Data Entry

Operators deployed under this contract indicating the name, designation, age, salary,

amount of PF contribution of both employer and employee, the amount of ESI

contribution of both employer and employee as required under Contract Labour

(R&A) Act, 1970 within 15 days of deployment and submit copy of the same duly

acknowledged by the candidate.

xix. The agency shall furnish half yearly/yearly returns, employee wise, showing details of

amount of statutory payments such as ESI & PF remitted to the concerned authorities.

xx. The Agency shall disburse the salary to its Computer/Data Entry Operators deployed

as quoted in Schedule I annexed to the tender documents. The Agency shall further

agree that it would make timely payment of wages to its employees without

unauthorized deductions and shall also be responsible to fulfill all statutory

obligations such as remittance of PF/ESI etc., in respect of its persons posted under

this contract. If it fails to do so, it will be a breach of contract and the Ahmedabad

Municipal Corporation at its discretion can cancel the contract. The Agency shall also

be liable for any pecuniary liability arising on account of any violation of the

provisions of the relevant laws.

xxi. The agency shall maintain the acquaintance/pay roll and other relevant particulars

pertaining to deployed persons and shall be made available for Inspection by the

officer of the Department and other statutory authorities as and when so required.

xxii. Whenever the Agency fails to provide manpower as requested, it shall be lawful for

the AMC to avail the service departmentally or otherwise and the cost incurred shall

be deducted from the amounts due to the Agency.

xxiii. The agency shall provide all the relevant particulars of persons proposed to be

deployed in the AMC along with originals of the relevant certificates/documents

relating to their educational qualification and work experience to the Department and

only after approval, deploy them for work in the Department.

xxiv. If any person employed by the Agency are considered undesirable by the AMC, it

shall be the responsibility of the Agency to remove the said person or persons from

the work. Such persons cannot be re-deployed by the Agency for any other work of

the Department without the specific permission of the Department.

xxv. The Agency should not sublet the contract. If the Agency is found to have sublet the

contact, the contract will be terminated at the risk and cost of the contractor

xxvi. In case of any ambiguity or doubts with regard to the terms, clauses used in the tender

documents, clarifications should be sought in writing, before submitting the tenders,

failing which, the decision of the Department in all such matters shall be final and

binding on the Agency.

xxvii. AMC shall not be held responsible or called upon to make good any losses/costs

incurred by Agency on account of factors beyond its control such as legal

implications, accidents, illegal actions of the persons deployed, etc., orfor any reason

xxviii. The scope of service is liable for alteration by way of deletions or additions at the

discretion of the Department at any time.

xxix. AMC including the authorized Officers of the Department shall have the power to

issue notice in writing and to instruct/direct the agency to make alterations/variationsin

the assigned work/change the deployed staff.

xxx. The Agency shall obey all relevant Central, State and local regulations and

enactments pertaining to persons taken under the said tender.

xxxi. The Agency shall have E number as per Apprentice act.

The Agency shall arrange a training program/workshop to the Computer/Data Entry

Operators at the beginning of the deployment to make them understand the nature of work.

6. Provision by AMC:-

➢ It is the primary duty of the concerned bidder to get individual training of recruited

staff though the ID and password to work is provided by AMC.

➢ No separate or individual training would be provided by AMC.

➢ Regular Supervision will be done by concerned AMC officials

➢ The selected Bidder for award of the contract will sign an agreement on the Govt.

stamp paper within 30 days of acceptance of the work order. The Draft format

for the agreement is shown in Annexure 2 All cost bearing for the agreement will

have to be borne by agency/bidder

➢ AMC will pay consolidated agreed amount to the bidders on monthly basis, not to

the individual recruited staff.

➢ AMC reserves right to divide the whole work among more than 1 bidder at

the rate finalized in tender if authority deems it required to do.

➢ Take over and Handing over / Exit plan to be followed as per AMC directions.

7. Penalty Clause:-

i. AMC will provide the details of the new requirements of Computer operator to the

agency as and when required.

ii. Agency will carry out initial screening of candidate and ensure that the recommended

candidate meets AMC requirements.

iii. A penalty of Rs.500/-per day will be levied for delay in responding beyond

working days. The penalty will be deducted from your monthly bill OR from the

PBG/Security deposit submitted for performance of the contract.

iv. Delay in responding for more than 30 days may attract penal action like termination

of contract or forfeiting of PBG.

v. In case of unsatisfactory performance i.e. frequent delay in response for more than

Five times, AMC carries all the right to terminate the contract and forfeit the PBG.

vi. In case of absenteeism for more than 7 days (unauthorized), agency has to depute

suitable, equivalent or better replacement.

vii. In case of replacement/resign/absence of candidate deployed by agency, there should

be minimum 30 days of prior notice period by the agency and 7 days of knowledge

transfer with substitute.

viii. Allowed leave per resource per month is as per the applicable government laws/rules.

ix. The agency shall be liable to pay penalty for breach of any conditions of the

Contract/Tender terms & conditions. The penalty amount shall be recovered from the

Bidder from the pending amount of the Bills/ security deposit.

x. If the Agency fails to provide the Computer operator's services satisfactorily during the

active period of the contract, the AMC shall have the power to enter upon and take

possession of the works and engage any other person, firm or agency to complete the

work. Any extra cost incurred by the AMC due to such failure on the part of the Agency

shall be recovered from the Agency.

xi. The Agency will be held responsible for all the acts of the Computer operator with all

risks arising from carelessness, negligence or damage or loss by theft, pilferage etc. and

the agency shall undertake to compensate the losses arising from such acts of Computer

operator to all the concerned departments.

➢ Penalty will be levied as decided by AMC authority on bidder as per following in case of

non-compliance of Terms & Conditions of contract and may terminate the contract at

Table – 7 Penalty for Operations

Sr. No. Particulars Penalty

7.1 Absence for any post for more than 10 Double the amount of wages for the

days in a month due to any reason, particular post for absence period

7.2 Damage to the property by Workforce Actual amount incurred on property

deployed replacement or rectification.

7.3 Failure to comply with the written order 2.5% of total monthly amount of that

from AMC or failure to comply with particular individual or as per

tender scope DYMC/MC order based on the

severity of the violation.

7.4 Workforce qualification not as per Tender Immediate removal of underlying

Terms & Conditions resource and 10% of total monthly

payment for that particular resource.

7.5 Any severe offenses such as Two times the Amount of financial

1. Theft loss/fraud or as per DyMC / MC

2. Financial Fraud with AMC order.

3. Data manipulation In two or more such violations, work

4. Corrupt practices order of the said agency will be

5. Damage to the AMC property terminated; SD and/or Performance

6. Strike Calls Guarantee will be forfeited. Based on

7. Illegal practices in the CCC the severity of incidents, agency may

vicinity be blacklisted from Ahmedabad

Municipal Corporation.

* Penalty will be levied as per DYMC/ MC order for any violations which are not tabulated

** Notwithstanding any of the above, if the violation/s by agency is of very serious nature, work

order shall be terminated and agency shall be blacklisted from AMC.

GENERAL CONDITIONS INVITATION &

INSTRUCTION FOR BIDDERS

General Conditions: Invitation & Instruction for Bidders

Sealed and super scribed tenders are invited by Ahmedabad Municipal Corporation, for

the provision of Computer/Data Entry Operators with Computer Hardware (Laptop)

and internet availability to the hardware with adequate knowledge of typing and MS

Office skills for Health departments of AMC

2. Purchase of Documents:

Tender fee for Tender Document is Rs. 2400/- (Non Refundable). The cost of Tender

Document must be paid at the time of submission of tender by Demand Draft in favor of

the Municipal Commissioner, Ahmedabad payable at Ahmedabad . Cheques will not be

accepted in any circumstance. The bid along with cheque will be considered as

3. Whom to Contact:

Designation Email ID Place

Deputy Health Officer [email protected] Arogya Bhavan, Near Geeta

(Epidemic/PMJAY) Mandir - Ahmedabad

May be contacted for any further information on the tender.

4. Earnest Money Deposit:

Tender should be accompanied by Earnest Money Deposit of Rs. 2,80,000/- (Two Lakhs

Eighty thousand only) which shall be in favour of "Municipal Commissioner

Ahmedabad" payable at Ahmedabad in form of a demand draft of any Nationalised bank

at Ahmedabad with tender. Cheques will not be accepted

in any circumstance.

Tender form not accompanied by Earnest Money Deposit and Tender Fee shall be

rejected as non-responsive.

If, during the Tender validity period, the bidder withdraws his tender, the Earnest Money

Deposit shall be forfeited.

The Earnest money deposit will be returned to the unsuccessful Bidders only after the

decision taken on this tender item by The Municipal Commissioner.The earnest money

deposit will be returned to the successful Bidder only against the submission of security

deposit as per the prevailing rules and regulations of Ahmedabad Municipal Corporation.

The Successful Bidder shall appoint the initial work force within 15 calendar days, once

he is intimated about the acceptance of his Tender/ work order.

5. Tender Validity Period :

5.1. The tender shall be valid for a period of 180 Days from the date of opening.

5.2 Corrigendum to the tender, if required any, will be published on https://tender.nprocure.com

without any notice being published in the newspaper. Thus, Bidder must check above

websites periodically during tender process. Bidder may submit online queries on

[email protected]

5.3 The Pre bid Meeting Physically Conducted on 20/07/2026 at 11:00 hours onwards at

office of the Medical Officer of Health, 1st Floor, Aarogya Bhavan,Geeta Mandir -

6. Submission of Tender:

6.1. Note more than one tender shall be submitted by a bidder or by a firm of bidders. No two

or more concerns in which an individual is interested as a proprietor and/or a partner

and/or a director shall submit tender for the execution of the same work/tender. If they

do so, all such tender shall be liable to be rejected.

Bidder shall submit Technical Bid as shown in schedule A in sealed cover called tender;

and quote separate price as shown in Schedule B in electronic format only on the

website https://tender.nprocure.com. Bidder must fill all the fields mentioned in Schedule

A and submit it physically through hand delivery/ Registered Post in the office of the

“Tender Officer, Central Record Department, Ahmedabad Municipal Corporation,

B Block, Mezzanine Floor, Sardar Patel Bhavan, Danapith, Ahmedabad –

This is a two bid tender . Financial bid must be filled on online portal only. Technical bid

tender form must be filled with duly signed and stamp with all the required details and

submitted physically too.

Bidder must submit Bid with required documents as mentioned in the tender documents

as above said sealed cover super scribing "Tender for the provisionof Computer/Data

Entry Operators with Computer Hardware (Laptop) and internet availability to the

hardware with adequate knowledge of typing and MS Office skills for Health

departments of AMC and Company's name, address, contact number and email ID.

Tender received late on account of any reason will not be considered.

Telegraphic tenders will not be entertained.

7. Opening of Tenders:

Technical bid will be opened by the Tender Officer, Municipal Corporation,

Ahmedabad, at 11:30 am onwards on 28/07/2026 in Tender Officer's Office,

Mezzanine Floor, B Block, Sardar Patel Bhavan, Danapith, Ahmedabad in the

presence of representatives of Health Department and Bidders who choose to remain

The Tender Officer will open each sealed tender, read and record the name of Bidders and

shall record their initial and date on each page of Tender Documents.

8. Technical/Financial Qualification Criteria:

Tender must be signed by an authorised person or persons of individual or proprietary

firm or partnership firm or limited/corporation or group of firms. Each page of tender

documents to be submitted should be signed by Authorised person and duly stamped.

Tender submitted without sign and stamp on eachpage is liable to be rejected.

The certificate from the Firm/Company should be attached with Tender stating authority

to sign such Tender by above person.

Full names, Occupation, Phone No., and Addresses of bidders shall be stated below their

signature on all Schedules, continuation sheets and all other pages on which he makes

Bidder must provide following with the tender.

The bidder must have one registered office in Ahmedabad. Please attach the copy of any

of one of the following: Property tax bill/Electricity Bill/Telephone Bill/VAT/CST

Registration/Lease agreement. The Bidder must fill & submit on separate sheet in

required format as per Schedule-A Form-1.

(i) Average Annual financial turnover during last 3 years, ending 31st March of 2026 of

the previous financial year should be at least 30 % of the estimated cost. ( Estimated cost

(ii) Experience of having successfully completed similar works in Local bodies, State

Governments, Government of India, State or Central Public Sector Enterprises or Public

Sector Banks during last 3 years ending last day of month previous to the one in which

applications are invited should be either of the following :-

(a) Three similar completed works Like Manpower deployment costing each not less

than the amount 40 % of the tender cost

(b) Two similar completed works Like Manpower deployment costing each not less than

the amount 50 % of the tender cost

(c) One similar completed works Like Manpower deployment costing each not less than

the amount 80 % of the tender cost .

Similiar works means project carried out in deployment of Office Manpower /

Computer operator / data entry operator. Project in fare/ ticket collection,

security, safai kamdar shall not be considered as similar work.

Bidder will have to provide sufficient proofs like work order and work completion

Certificates, Account statements etc in order to justify the above criteria. The experience

certificate of the work must be attached.

The copies of Audited Annual Accounts for last three years shall be attached along

with the Tender. The Bidder must fill & submit on separate sheet in required format

Schedule-A Form-2. C.A. certificate for this detail is must. Tenders without CA

certificate and audited reports will be disqualified for further tender process.

Bidder must provide details of its organization staff detail in Ahmedabad. The Bidder

must fill & submit on separate sheet in required format as per Schedule-A Form-4.

Eligible Project is defined as any activity in which the Bidder has acted as agency that

provided Office manpower in Local bodies, State Governments, Government of India,

State or Central Public Sector Enterprises or Public Sector Banks.

The Bidder should not have been blacklisted by any Government / Public Sector entity

in India at the time of due date of Bid Submission. The Bidder is required to provide No

Blacklisting Certificate as specified in Annexure

There should be No case pending with the police against the Proprietor/Firm/Partner or

the Company (Bidder)

Dully filled technical tender form if not attached than the bidder will be disqualified.

AMC reserves right to split the work among multiple bidders and issue workorder for

partial quantum of work.

9. Tenderer Must Submit:

The tender form is to be completed by ink or by typewritten without alteration or

modifications. Changes if any must be initialed by the person signing the tender.

Additional pages must be serially numbered. The Bidder must fill & submit on separate sheet

in required format as per Schedule-A Form-3

The tender will be disqualified if complete information, as called for, in the tender is not

Any tender containing vague and indefinite expressions or conditional tender will not be

Bidders must agree all conditions given in tender.

No modification can be done in tender, once it is submitted online / to tender

Officer's office in Ahmedabad Municipal Corporation.

While tenders are under consideration, Bidders and their representatives or other

interested parties shall refrain from contacting by any means or by any persons or

representatives of Ahmedabad Municipal Corporation on matters relating to the tenders

All tender prices should be on a fixed and firm price basis.

Prices should be quoted online as per commercial bid format only as per Schedule-B.

Form-1. It shall be filled up separately in electronic format on

https://tender.nprocure.com only. Form-1 and Form-2 format mentioned in Schedule-B

are for sample only.

11. Successful Tenders:

Normally the lowest evaluated responsive tender in above list, which qualifies both

technically and financially, will be selected for award of the contract. Municipal

Commissioner, Ahmedabad Municipal Corporation, however, reserves the right to reject

any or all tenders without assigning any reason.

The award of contract will normally be made within two month after the date of

opening of tenders.

AMC reserves right to allot work to more than one bidder.

Contract shall mean acceptance of tender issued against this tender.

The selected Bidder for award of the contract will sign an agreement on the stamp paper

as currently mandated. The format for the agreement is shown in Annexure-2.

The successful Bidder(s) will require to pay Security Deposit at 5% of the value of the

work order given to it by AMC by Demand Draft or Banker's cheque payable at

Ahmedabad in favour of Ahmedabad Municipal corporation of any scheduled / nationalized

bank within 15 days after allotment of Work Order.

In case the successful Tenderer is desirous to offer Security Deposit in the form of Bank

Guarantee, the same should be from the Indian scheduled bank (payable at Ahmedabad)

acceptable to the A.M.C. The Bank Guarantee shall be as per the enclosed format

Annexure-3 or in the format acceptable to the A.M.C

Corrections, erasures made in the tender format(s) and other paper(s) including pasted

slip(s) if any, should be invariably initiated.

In case, the selected Bidder fails to provide required workforce for any reason, he will

be liable to pay the difference amount to the AMC, which AMC has to pay to the next or

other selected Bidder for manpower.

12. Providing of workforce:

12.1. Providing work-force shall be within 15 Calendar days from the date of the receipts of the

13. Payment terms

AMC will make the payment every month on the production of invoice with required

reports as directed by AMC.

AMC will not responsible for payment to his individual staff.

In case of absence, attrition of employees; bidder will have to manage immediate

replacement of permanent employee. If Bidder will not be able to manage immediate and

bidder replaces temporary employee; AMC will not pay cost of that temporary employee.

AMC may take around 30 days for payment once the invoice is submitted.

14. Contract Period :

The Contract period shall be for 1 years and may be extended to further 1 years,

one year at a time at sole discretion of AMC if work is found satisfactory by the

If bidder wants to terminate the present contract/ agreement on or before contract

termination period for any reason, then in that case, it is mandatory for the bidder to

issue one month notice to AMC and if AMC is satisfied with reasons narrated in the

termination / cancellation of contract / agreement, it will be discretion of AMC to

accept the same.

15. Supervision during contract period:

15.1. Regular Supervision will be done by concerned AMC officials.

No individual training would be provided to the bidders/Staff.

17. FORCE MAJEURE

The supplier shall not be liable for forfeiture of his performance security, liquidated

damages, or termination for default if and to the extent that his delay in performance or

other failure to perform its obligations under the Contract is the result of an event of

For purpose of this clause, “Force Majeure” means an event beyond the control of the

supplier and not involving the supplier’s fault or negligence and not foreseeable.

Such event may include, but are not limited to, acts of the Government in its sovereign or

contractual capacity, war or revolutions, fires, floods, epidemics, quarantine restrictions

and freight embargoes.

If the Force Majeure situation arises, the supplier shall promptly notify AMC in writing of

such conditions and the cause thereof. Unless otherwise directed by AMC in writing, the

supplier shall continue to perform his obligations under the Contract as far as it is

reasonably practical, and shall use reasonable alternative means for performance not

prevented by the Force Majeure.

RESOLUTION OF DISPUTES

AMC and the supplier shall make every effort to resolve dispute amicably by direct

informal negotiation in case of any disagreement or dispute arising between them or in

connection with any of the terms & conditions of the contract or part of the terms &

conditions of the contract or touching to interpretation of any or part of the terms &

conditions of the contract.

If, after thirty (30) days from the commencement of such informal negotiations, AMC and

the supplier have been unable to resolve amicably a contract dispute, the dispute will be

referred for arbitration to an arbitrator to be appointed by mutual consent whose decision

will be final and binding on both the parties. The proceedings shall be conducted in

Ahmedabad and as per Indian Arbitration & Reconciliation Act, 1996. The language

of the proceedings shall be in English only

GOVERNING LANGUAGE

The contract shall be written in English. All correspondence and other documents

pertaining to the contract that are exchanged by the parties shall be written in English.

The contract shall be interpreted in accordance with appropriate Indian laws.

Any notice given by one party to the other pursuant to this contract shall be sent to the

other party in writing or by fax and confirmed in writing to the party’s address.

A notice shall be effective when delivered or on the notices effective date, whichever is

For the purpose of all notices by the Supplier to AMC, these shall be sent, or on changed

address, if informed in writing by AMC to the supplier, at the following address:

Medical Officer of Health

Ahmedabad Municipal Corporation

First floor, Arogya Bhavan, Geeta Mandir Road,

Opp. S T Bus stand,Ahmedabad –

For the purpose of all notices by AMC to the supplier, these shall be sent on the following

address or on changed address if informed in writing by the supplier to the AMC.

Company: (To be filled in at the time of Contract signing)

All decisions taken by the Municipal Commissioner, AMC regarding the processing of

this tender and award of contract shall be final and binding on all parties concerned.

AMC, reserves the right: -

o To vary, modify, revise, amend or change any of the terms and conditions

mentioned above; or

o To reject any or all the tender/s without assigning any reason whatsoever

thereof or to annual the bidding process and reject all bids at any time prior to

award of contract, without thereby incurring any liability to the affected

bidder(s) or any obligation to inform the affected bidder(s) on the grounds for such

INTERPRETATION OF THE CLAUSES

In case of any ambiguity in the interpretation of any of the clauses in the Bid document

or the Contract Document, the interpretation of Municipal Commissioner of Ahmedabad

Municipal Corporation of these clauses shall be final and binding on all parties.

Bidder shall carefully examine the Tender Documents and fully inform themselves as to

all the conditions and matters which may in any way affect the work or the cost thereof.

Verbal clarification and/or information given by the Bidder shall not be binding on the

Stamp Duty and Legal Charges

It shall be incumbent on the successful Bidder to pay stamp duty on the contract and

legal charges for preparation of the contract agreement.

Bidders not submitting the above mentioned information along with their tenders, the

tender will not be considered for evaluation and the bid will be outright rejected.

DECLARATION FORM

(i) I/ We hereby declare that I / We have visited the health departments of AMC fully

acquainted & understood the working system, functioning and culture. I, myself,

trained and recruited staff to ensure that they can satisfactorily work in various

departments of AMC. They are to be deployed under this work assignment as Data

entry operator or Computer operator.

(ii) I / We hereby declare that I / We carefully studied the conditions of contract,

specifications and other documents of this work and agree to execute the same

SCHEDULE A TECHNICAL BID

ELIGIBILITY CRITERIA

1) Form no. 1 : Office in Ahmedabad

Sr. Address Contact Designation and Other Information

No. Person Contact Nos.

2) Form no. 2 : Financial strength of the bidder

Sr. Financial Turnover (in Rs.)

Note: Please fill this form and submit the audited Annual Accounts for the last three

financial years.

3) Form No. 3: Experience Details (Customer Certification Compulsory)

Sr. Name of Contact Designati Address Total Amount of Date Work

No. the Person on and Relevant work order/ of Complet

Organiz Contact Workforce payment purc ion

ation no. engaged by hase Certific

bidder order ate

Note: Other work experiences like Paramedical Staff, Security, Labour supply etc will not be

considered. Only workforce supply for Office Manpower will be considered.

4) Form No. 4 : Organization Details

Sr. Name Designation Qualification Other Information like

SCHEDULE B PRICE BID

Price bid of workforce requirement

All prices for providing workforce at Health departments of AMC is shown in Form-1.

 Rates shall be applicable as per circular of AMC (Minimum Wages) & future changes

will be applicable.

 If concerned AMC office/dept remain open during holidays as defined in AMC calendar,

additional per day charges will be paid to the bidder as per rates quoted in Form-2

(Minimum Wages).

 Rates should be exclusive of GST.

 Rates without any kind of Tax shall be considered for comparison and work will be

awarded on basis of it.

 Workforce will be considered as skilled worker

 Employer contribution, subject to be revised by concerned government authorities, will

have to be calculated at 12% of basic, ESI at 3.25% of basic. Any party quoting less than

it will be disqualified. All administrative and other statutory compliances with regard to

these expenses are also to be incurred.

 Statutory compliances with regard to employee contribution in PF, ESIC and other related

particulars are also to be adhered by the bidder throughout the active period of the tender.

 Only Rates of Form 1 will be considered for Comparison of Bids.

 Form-1 column (B) shall be considered as basic-pay for the purpose of calculations of

P.F., E.S.I.C etc. Benefits. No manipulation in Basic pay shall be tolerated. Basic-

pay must be set greater than or equal to prevailing minimum wage rate in Gujarat.

 Bidder will have to follow all rules and regulations of Labour Law or any other law

 Whenever PF and ESIC rates are revised by the concerned authorities, it will be

applicable in both Employee and Employer contributions with the effective date.

 Documents duly signed confirming all the requisites mentioned above need tobe

furnished by the on-boarded agency every month.

Total Rate Per Month per

Service / Personnel for Payment (To be

Rupees to each PF at 12% (as applicable Administration used as basis

under law) + 1 % Charges and For Comparison of Bids)

Operator charges for (A+B+C)

Sr. No. Workforce Item administrative charges,

Supplied Hardware plus

Basic (= or > + ESI at

% in Rupees (as internet of

Minimum Wages) Agency( value must be

applicable under law of

atlea st 3 percent of

Monthly Payment i.e.

(A+B) in rupees)

 30 Days shall be considered for the Monthly Payment Calculation.

 Value of (A) shall be minimum of 30 days * 534.50(Minimum Wages) & future changes will be applicable.

 Values of (C) shall be minimum of 3 percent of the value of Total Monthly Payment i.e. of Column (A+B)

 Agency quoting service /administration charges less than 3 % of Column (A+B) quoted by it shall be disqualified.

 This form must not be submitted physically. The rate must be filled on online portal only.

Signature of Bidder

Company's Stamp:

Draft Memorandum of Understanding

That this agreement is entered into in between the below mentioned two parties on ............. day

PARTY OF THE FIRST PART:

AHMEDABAD MUNICIPAL CORPORATION (A government body established under the

Bombay Provincial Municipal Corporations Act) having its registered office at Sardar Patel Bhavan,

Danapith, Ahmedabad-380 001 through its authorized signatory (hereinafter referred to as " The

first part" in this agreement)

PARTY OF THE SECOND PART:

having its registered office at

(A private/public limited

company constituted under the provisions of The Companies Act, 1956 through its authorised

signatory (hereinafter referred to as the " The second part " in this agreement.

That both the parties are having its registered offices at the above mentioned places and have agreed

to enter into this agreement the witness herewith as under:

1 That the Corporation is a body framed under the Bombay Provincial Municipal

Corporation Act with intent to provide / manage / assist and cater the needs of the

citizens of the city of Ahmedabad, and is engaged in all round development of the city of

Ahmedabad in the larger interest of the people residing therein.

2 That therefore the First Part has proposed / offered the Second Part herein to enter into

the present agreement and have expressed its intention to appoint the Second Part herein,

as an authorised AGENCY for the purpose of providing Computer/Data Entry

Operators with Computer Hardware (Laptop) and internet availability to the hardware

with adequate knowledge of typing and MS Office skills for Health departments of AMC.

TERMS & CONDITIONS:

(A) That the parties to the agreement have agreed to enter into the agreement for effective

and efficient provision of................................ for Health departments of the First Part.

For the said purpose the parties hereby agree that the Second Part would be liable and

responsible to provide appropriate work force as mentioned in tender AMC-

(B) The Second Part herein agree to provide ................................ for Health departments of

the First Part as and when required in the quantum as required which can be

increased and/or decreased as per the requirement I twill be the look out of the party

of the Second Part to appoint the staff on contractual basis and/or on permanent

basis. That the part of the First Part has nothing to do with the staff of party of the

Second Part. For any fault on the part of the staff of Second Part, party of Second Part

will be responsibleand answerable and the same will create vicarious liability of the

party of the Second Part. First part is not at all concerned with the salaries /

payment tobe made to the staff of the Second Part. That the staff employed by the

partyof the Second Part will not be entitled to claim to be staff of party of the First Part

at any point of time. The part of the First Part will only be required to pay as per

Commercial terms approved by Municipal Commissioner as per Schedule B and

Form-1 and Form-2 specification to the party of the Second Part for providing

computer-operator workforce services. Payment is to be paid on monthly basis as per

the amount mentioned in Form-1 and this amount would be credited towards workforce

deployed by the party of the Second Part during the tenure of contract. The First Part

will pay consolidated agreed amount to the bidders on monthly basis, not to the

individual recruited staff.

(C) It will be primary duty of the Second Part to get individual training of recruited staff.

No separate or individual training would be provided by AMC.

(D) Duties and Responsibilities of staff to be deployed by the Second Part will be as per

(E) Regular Supervision will be done by official & check all documents, registers &

behavior of workforce deployed. The party of the First Part supervises the work carried

out by the staff of the party of Second Part and in case if any irregularity is found,

penalty would be imposed on the Second part as mentioned in tender Table-7.1 and the

Second Part has to regularize the same underwritten instruction to the party of the First

Part within three days, failing which it will amount to non-compliance of present

M.O.U. and the party of the First Part will be at liberty to terminate the contract.

(F) The first part herein further agrees to pay aforesaid amount as per form-1 specification

to each of the workforce to be deployed during the active status of tender, for the

workforce-services provided by the second part herein.

(G) That the said agreement is executed between the parties only for providing the

services as mentioned in AMC-…………………………. with the terms and conditions

mentioned in AMC-……………………….. It is further agreed between the parties

that Second Part herein shall be liablefor payment of any taxes except the GST that

may be approved and / or shallbe applicable from time to time and that may be in force

and/or implemented from time to time as per the law in force and applicable to any / or

all the activities that are agreed to be or that may be agreed to be undertaken in future

by either parties in this behalf.

(H) The second part must agree with all conditions mentioned in the tender AMC-

… ...................................... The second part has to submit the undertaking to the first part

that the salary to the employees employed by the Second Part will be paid only through

(I) It would be a sole responsibility of the Second Part to comply to all the laws and rules

and regulations of AMC and government laws applicable (i.e. like Payment of Wages

Act, E.P.F Act, Contract Act, Service Tax, Industrial Dispute Act, ESIC etc.).

(J) It would be the responsibility of the Second Party to comply with the office timing of

concerned department/s where in the underlying workforce is deployed under the tender

PROVISIONS BY AMC :

● It is the primary duty of the concerned bidder to get individual training of recruited staff.

No separate or individual training would be provided by AMC.

● AMC will pay consolidated agreed amount to the bidders on monthly basis, not tothe

individual recruited staff.

SUPERVISION DURING CONTRACT PERIOD :

Regular Supervision will be done by AMC official.

PAYMENT TERMS :

● AMC will make the payment every month on the production of bills with required reports as

directed by AMC.

● AMC will not responsible for payment to his individual staff.

● In case of absence, attrition of employees; bidder will have to manage immediate

replacement of permanent employee.

● successful bidder shall be given work order from Health Department only.Work Order

received by any other means shall not consider for payment.

PENALTY CLAUSE :

Penalty will be applicable as mentioned in Clause 7 of Tender ………….. Penalty shall be

deducted by the First Part from monthly paymentto be made to the Second Part.

TERMS OF AGREEMENT

That the parties to the agreement have mutually agreed to the above terms and conditions and have

decided to enter into the present agreement to provide Computer/Data Entry Operators with

Computer Hardware (Laptop) and internet availability to the hardware with adequate knowledge

of typing and MS Office skills for Health departments of AMC as and when required in light of the

terms and conditions prescribed aforesaid, for the provision of , initially for a period of 12 months,

commencing from .... day of ....month , 2026 to health depts of AMC as and when required during

these 12 months and the period may be extended to further 12 months if work of Second Part is

found satisfactory by the First part.

However, in the eventuality, party of the Second Part to terminate the present contract / agreement

for any reason, then in that case, it is mandatory for the party of Second Partto issue two months

notice to the party of the First Part and if party of First Part is satisfied with reasons narrated in the

termination / cancellation of contract / agreement, it will be discretion of the party of First Part to

accept the same, the party of the Second Part will be at liberty to put their claim on such

termination / agreement.

If the party of the First Part is not be satisfied with the services provided by the party of the

Second Part, then in that case, the party of the First Part will be at liberty to terminate the contract

without assigning any reason and party of the Second Part will be entitled to receive the

remuneration for the period of the services rendered. The order of termination made by the party

of the First Part in case of not being satisfied with the work carried out by the party of the Second

Part shall be final and cannot be challengedin any court of law.

The supplier shall not be liable for forfeiture of his performance security, liquidated damages, or

termination for default if and to the extent that his delay in performance or other failure to perform

its obligations under the Contract is the result of an event of Force Majeure.

For purpose of this clause, “Force Majeure” means an event beyond the control of the supplier and

not involving the supplier’s fault or negligence and not foreseeable.

Such event may include, but are not limited to, acts of the Government in its sovereign or

contractual capacity, war or revolutions, fires, floods, epidemics, pandemics, quarantine restrictions

and freight embargoes.

If the Force Majeure situation arises, the supplier shall promptly notify AMC in writingof such

conditions and the cause thereof. Unless otherwise directed by AMC in writing, the supplier shall

continue to perform his obligations under the Contract as far as it is reasonably practical, and shall

use reasonable alternative means for performance not prevented by the Force Majeure

RESOLUTION OF DISPUTES

The First Part and The Second Part shall make every effort to resolve dispute amicablyby direct

informal negotiation in case of any disagreement or dispute arising between them or in connection

with any of the terms & conditions of the contract or part of the terms & conditions of the contract

or touching to interpretation of any or part of the terms & conditions of the contract.

If, after thirty (30) days from the commencement of such informal negotiations, AMC and the

supplier have been unable to resolve amicably a contract dispute, the dispute will be referred for

arbitration to an arbitrator to be appointed by mutual consent whose decision will be final and

binding on both the parties. The proceedings shall be conducted in Ahmedabad and as per Indian

Arbitration & Reconciliation Act, 1996. The languageof the proceedings shall be in English only

The present agreement is executed between the parties herein at Ahmedabad and, therefore, the

competent Court of Civil jurisdiction at Ahmedabad, shall have the exclusive jurisdiction and no

other court beyond the territorial limits of the city of Ahmedabad shall have jurisdiction to deal

with any dispute or difference arising out of the present agreement or the arbitral award in this

That this agreement is signed, by the authorised officers of both the parties with appropriate seals of

both along with the signature. That both the parties have understood the contract, the terms and

conditions laid down therein, the jurisdiction clause and the arbitration clause and all the relevant

paragraphs of the said contract in their full conscience and that there is no misinterpretation,

misrepresentation, undue influence, undue coercion, or any kind of pressure on either of the parties

to this contract forexecution of the said agreement and that both the parties have signed the said

agreementin their full conscience, knowledge and belief.

That this agreement is signed on this ... day of month of 2026 in the presence of the

below mentioned one witness at Ahmedabad:-

Authorised Signatory of Authorised Signatory of

Ahmedabad Municipal Corporation Ahmedabad Municipal Corporation

1. Witness 2. Witness

Seal of Ahmedabad Municipal Seal of Ahmedabad Municipal

corporation corporation

SPECIMEN OF BANK GUARANTEE /STAMP/(SECURITY DEPOSIT)

1. In consideration of the Municipal Corporation, Ahmedabad (Gujarat) India (here in after called the

Corporation) having agreed to exempt

(here in after called the Firm) from the demand under the terms and conditions of the Tender

Notice No. dated for the supply of

(here in after called the Tender) of Security Deposit for thefulfilment by the

Firm on the terms and condition contained in Tender No.

_ dated of a bank guarantee for Rs. We, Bank.

(here in after referred to as "the Bank") do hereby undertake to pay to the

Corporation an amount not exceeding Rs. _ against any loss or damage

caused to or suffered or would be caused to or suffered by the Corporation by reason of any breach

by the said Firm of any of the terms and conditions contained in said Tender.

2. We Bank do hereby undertake to pay the amount due and

payable under this guarantee, without any demand but merely on a demand from the Corporation stating

that the amount claimed is due by way of loss or damage caused to or would be caused to or suffered

by the Corporation by reason of any breach by the said Firm of any of terms or conditions contained in

said Tenderer by reason of the Firm's failure to fulfil their obligations towards their tenders. Any such

demand made of the Bank shall be conclusive as regards the amount due and payable by the Bank under

this guarantee. However, our liability under this guarantee shall be restricted to an amount not

exceeding Rs. .

3. We, _ Bank, further agree that the guarantee here

incontained shall remain in full force and effect during the period that would be taken for the validity of

the said dues tender, and that it shall continue to be enforceable till all the dues of the Corporation,

under or by virtue of the said tender have been fully paid and it's claim satisfied or discharged or till the

Corporation certifies that the terms and conditions of the said tender have been fully and properly

carried out by the said Firm and accordingly discharges the guarantee. Unless a demand or claim under

this guarantee is made on us in writing, on or before the, we shall be discharged from all liability under

this guarantee thereafter.

4. We, _ Bank, further agree with the Corporation that the

Corporation shall have the full liberty, without our consent and without affecting in any manner our

obligations hereunder, to vary any of the terms and conditions of the said tender or to increase or

decrease the quantity or to postpone or cancel the said tender and forbear or enforce any of the terms and

conditions relating to the said tender, and we shall not be relieved from our liability by reason of any

such variation or extension being given to the said Firm or for any forbearance, act or commission on the

part of the Corporation or any indulgence by the

Corporation to the said Firm or by any such matter or thing whatsoever which under the law relating to

sureties would, but for this provision, have effect of so relieving us.

5. We, Bank, lastly undertake not to revoke this guarantee

during its, currency, except with the previous consent of the Corporation in writing.

Dated the day of. _ 20__ . for

No Blacklisting certificate

Format for Affidavit certifying that the Entity/Promoter/s / Director/s of Bidder are not

blacklisted (On a Stamp Paper of relevant value)

No-Blacklisting Affidavit

I M/s. ……………… (Name of the Bidder), (the names and addresses of the registered office)

hereby certify and confirm that we or any of our promoter/s / director/s are not barred by

Government of Gujarat (GoG) / any other entity of GoG or blacklisted by any state government or

central government / department / Local Government / agency in India or from abroad from

participating in Project/s, either individually or as member of a Consortium as on the -(Bid

submission Date).

We further confirm that we are aware that our Bid for the captioned Project would be liable for

rejection in case any material misrepresentation is made or discovered with regard to the

requirements of this RFP at any stage of the Bidding Process or thereafter during the agreement

Name of the Bidder

Signature of the Authorized personName of the Authorized Person

Ahmedabad Municipal Corporation

Party / Contractor / Service Provider’s Enrollment Form

(for Office Use Only)

AMC Reg. No. Registration Clas s Ful l na me (Ow ner)

Full Name (Company)

Present Address

Permanent Address

Mobile eMail ID - 1 S+TD 9Cod1e Tel . No.

Type of Company Company Individual Partnership

(Tick Wherever Applicable) HUF Firm Others (Pls. Specify)

GST No.PEC No.PRC No.

Bank Account Detail

Bank Name & A/C TYPE Account No. MICR No. NEFT/RTGS No.

Name & Signature of Applicant with Seal

FOR OFFICE USE ONLY

ENTER BY VERIFY BY AUTHORISED BY

SIGN OF EMPLOYEE

IMPORTANT INSTRUCTION

1 Form to be Filled in BLOCK LETTERS ONLY.

2 ALL DATES SHOULD BE IN "DDMMYY” FORMAT

3 Please provide copy of Bank Account’s Pass Book with sign & seal of company or Cancelled Cheque

4 Please provide copy of PAN No. & GST Registration Form with sign & seal of company

5 Please provide copy of E.S.I. No. & P.F. No. IF APPLICABLE with sign & seal of company

6 Please provide Documents Related to type of Company if Pvt. Ltd. submit company memorandum copy