TENDER FOR COMPREHENSIVE ANNUAL MAINTENANCE CONTRACT OF 277NOS. OF AUTOMATED SLIDING DOORS WITH RFID READERS AND RF CONTROLLERS FOR BUS RAPID TRANSIT SYSTEM (BRTS) BUS STATIONS IN AHMEDABAD CITY

ANNEXURE 7A: TECHNICAL SPECIFICATIONS FOR AUTOMATIC SLIDING DOOR ..............................................................

ANNEXURE 7B: SPECIFICATIONS FOR WIRELESS CONTROLLER FOR DOOR OPERATOR...............................................

ANNEXURE 7C: SPECIFICATIONS OF CURRENTLY INSTALLED EXTRA LONG RANGE PROXIMITY READER ...................59

ANNEXURE7E: SPECIFICATIONS FOR EMERGENCY DOOR OPERATIONS SWITCHES IN TICKET OFFICE .....................

ANNEXURE8: LIST OF APPROVED BANKS*FOR THE PURPOSE OF PROVIDING BID SECURITY/PERFORMANCE

Ahmedabad Janmarg Limited (AJL) invites Technical Bids and Price Bids from qualified interested

parties through E–tender for executing work of comprehensive Annual Maintenance Contract (AMC) of

Automated Sliding Doors presently installed and operational at 277nos. of BRTS Shelters of Ranip

Cross Road to Meera Cinema Char Rasta, Danilimda Road to Kashiram Textiles, Jodhpur to Iskon

Cross Road, Soni ni chali to S.P.RIng Road, Parasnagar to Sattadhar, Sabarmati Power House to Visat

Junction, N.R.Patel to Sarkari Litho Press, Gereta Mandir to Mangal Park, Saijpur Tower, Chandkheda,

Sarthi Bunglow, Zundal, ONGC and Maninagar Railway Station accompanied by RF Controllers and

RFID Readers at BRTS Bus Stations.

The Bids shall be prepared in English and all entries must be typed and written in blue / black ink. Initials

of the authorized representative of the Bidder must attest all erasures and alterations made while filling

the Bids. The bidders shall submit technical bid in physical form only at the Authority office by bid due

date and submit the price bid online at www.tender.nprocure.com by bid due date. Failure to comply

with any of these conditions may render the Bid invalid. A copy of this tender document along with

Documents sought for Technical Evaluation & Qualification shall be submitted with all pages signed must

accompanythe bid.

Authority shall not be responsible for any costs or expenses incurred by the Bidders in connection with

the preparation and delivery of bids, including costs and expenses related to visits to the sites. Authority

reserves the rights to cancel, terminate, change or modify this process and / or requirements of bidding

stated in the Tender, without assigning any reason or providing any notice and without accepting any

liability for the same.

The bid evaluation process is detailed in instruction to Bidders in Tender. Bids would be evaluated based

on the criteria set forth in Tender. Only those firms/companies who qualify based on the evaluation

of their Technical Bids will be qualified Bidders for the purpose of opening of price bids and its

The date of opening of Price Bids will be communicated in writing or telephonically to such Bidders at a

“AJL” shall mean Ahmedabad Janmarg Limited, a 100% subsidiary of Ahmedabad Municipal Corporation

(AMC), an entity incorporated as a company under The Companies Act, 1956 for the purpose of planning,

establishment, implementation, management, supervision and control of the BRTS and its authorized

successors and assigns at all times.

“Authority” means the Ahmedabad Janmarg Limited (AJL) / Ahmedabad Municipal Corporation (AMC).

as the context may require or admit.

‘Annual Maintenance Contract’ or ‘AMC’ shall mean the comprehensive contract for maintenance of the

277nos Automatic sliding doors units, presently installed and operational at BRTS Stations of Ranip

Cross Road to Meera Cinema Char Rasta, Danilimda Road to Kashiram Textiles, Jodhpur to Iskon Cross

Road, Soni ni chali to S.P.RIng Road, Parasnagar to Sattadhar, Sabarmati Power House to Visat

Junction, N.R.Patel to Sarkari Litho Press, Gereta Mandir to Mangal Park, Saijpur Tower, Chandkheda,

Sarthi Bunglow, Zundal, ONGC and Maninagar Railway Station BRTS Route, and for which the Bidder is

required to quote in his bid.

‘Agreement’ shall mean the Agreement entered into between the Authority and the Successful Bidder

for the currency of this contract.

‘Bid’ or ‘Detailed Bid’ or ‘Tender’ shall mean the detailed Bid submitted by the Bidder in response to

this tender including clarifications and/or amendments, if any.

‘Bid Security’ shall mean the Security furnished by the Bidder, as part of the Bid submission.

‘Due Date’ shall mean the last date for submission of Tender.

‘Firm’ shall mean a single registered legal entity, Government agency or statutory body.

‘Letter of Intent’ or ‘Letter of Acceptance' shall mean the letter to be issued by Authority to the

Preferred Bidder indicating the acceptance of his offer in accordance with the conditions of thisTender

‘Performance Security’ or ‘Performance Bank Guarantee’ shall mean the Bank Guarantee furnished

by the successful Bidder as per the terms and conditions of this tender.

“Project Site” shall mean the site of the BRTS Bus Stations where the installed automatic sliding door

units are to be maintained.

“Supplier or Service Provider” shall mean the successful Bidder who has been selected by Authority

for the currency of this contract.

‘System’ means the Automatic Sliding Door units complete with other components/parts/spares

(Eg.RFID Reader, Door Controller, Push Button switches, Cabling works etc.) which forms integral

functional part of Automatic Sliding Doors and are mandatory for its continuous satisfactory operations.

This System shall cover all Components of automatic sliding door in the Bus Stations

‘Taxes and Duties’ shall mean all taxes, duties, fees etc. payable as per applicable laws in Indiain

connection with the procurement, development, installation, operation, maintenance and management of

‘Units’ in terms of this tender means each Automated Sliding Door consisting of 2leafs per door as well

as all the add-ons/component/parts including the RFID reader, Door Controller, Push Buttons, Door

frame, buzzer, etc as per this tender specifications.

‘Work’ or ‘Works’ shall mean Comprehensive Annual Maintenance of 277Units of Automatic Sliding

Doors presently installed at BRTS bus stations for period of "2 Years or for further extended period

decided by Authority" as decided at the option of Authority for Bus Rapid Transit System (BRTS) in

Ahmedabad City.

‘Work Order’ shall have reference to the LoA or LoI for this Work.

3 INTERPRETATION

In the interpretation of this Tender, unless the context otherwise requires:

– The singular of any defined term includes the plural and vice versa, and any word or expression

defined in the singular has the corresponding meaning used in the plural and vice versa;

– A reference to any gender includes the other gender;

– Unless otherwise stated, a reference to a Clause, Sub-Clause, Paragraph, Subparagraph,

Annex, Exhibit, Attachment, Schedule or Recital is a reference to a Clause, Sub-Clause, Paragraph,

Subparagraph, Annex, Exhibit, Attachment, Schedule or Recital of this Tender.

– A reference to any agreement is a reference to that agreement and all annexes, attachments,

exhibits, schedules, appendices and the like incorporated therein, as the same may be amended,

modified, supplemented, waived, varied, added to, substituted, replaced, renewed or extended, from

time to time, in accordance with the terms thereof;

– The terms “include” and “including” shall be deemed to be followed by the words "without limitation",

whether or not so followed;

– Any reference to a person shall include such person’s successors and permitted assignees;

– A reference to a “writing” or “written” includes printing, typing, lithography and other means of

reproducing words in a visible form;

– Any date or period set forth in this Tender shall be such date or period as may be extended pursuant

to the terms of this Tender;

– A reference to“month” shall mean a calendar month, and a reference to“day” shall mean a calendar

day, unless otherwise specified.

– The terms “hereof, “herein”, “hereto”, “hereunder” or similar expressions used in this Tender mean

and refer to this Tender and not to any particular Article,

– The terms “Article”, “Clause”, “Paragraph” and “Schedule” mean and refer to the Article, Clause,

Paragraph and Schedule of this Tender so specified;

– In case of inconsistency between the terms mentioned in the Bid Summary and detailed description,

the terms of the Bid Summary shall prevail.

Sr. Key Information Details

1 Tender For Comprehensive Annual Maintenance Contract of 277 Nos. of

Automated Sliding Doors with RFID Readers and RF Controllers for

Bus Rapid Transit System (BRTS) Bus Stations in Ahmedabad City.

2 Items and Following items and quantity for each item require to be maintained

Quantities to be under this tender.

maintained during

Annual Maintenance Sr. Item Quantity

Contract (AMC) period

1 Automatic Sliding Door units to be

maintained on BRTS bus stations

( Four/Two in nos. per bus station)

2 Four Door RF Controllers

(One per bus station)

3 RFID Readers with stainless steel weather

proof enclosure

4 Emergency Door operations switches in

(Four switches/ Two switches per POS

cabin or per bus station as applicable)

3 Project Site/Work Total 277Nos./Units of Automatic Sliding doors installed and presently

Site in operation at 74nos.of BRTS Bus Stations of “Ranip Cross Road to

Meera Cinema Char Rasta, Danilimda Road to Kashiram Textiles,

Jodhpur to Iskon Cross Road, Soni ni chali to S.P.RIng Road,

Parasnagar to Sattadhar, Sabarmati Power House to Visat Junction,

N.R.Patel to Sarkari Litho Press, Gereta Mandir to Mangal Park,

Saijpur Tower, Chandkheda, Sarthi Bunglow, Zundal, ONGC and

Maninagar Railway Station BRTS routes at Ahmedabad,Gujarat, India

4 Bid Validity Bids validity period shall be 120 days from the due date of bid

5 Tender Submission a) Envelope1: Bid Security and Tender fee

Format b) Envelope2: Forwarding Letter, Technical Bid as per Annexure 4 and

the Tender Document signed on each page by the Bidder’s authorized

representative, Signatory’s authorization (If PoA, then Annexure 3.)

c) Price Bid (Annexure 5) to be submitted online only at

www.tender.nprocure.com only

6 Tender Evaluation a) Envelope1: Test of Responsiveness of the bid based on Pass/Fail

for Bid Security and Tender fee and timely submission, marking

b) Envelope 2: (i) Evidence of meeting necessary eligibility criteria in

terms of being a registered legal firm and not having been

blacklisted by any Government/Semi Government

authority/company/unit. (ii) Evidence of meeting financial and

technical capability as per Qualification criteria given here at Sr-7

of Bid Summary and also at relevant "Section/Annexure" of this

Tender. (iii) Authorization of signatory in the form of Board

Resolution/ Partner’s Resolution or Power of Attorney, as

c) Price Bid to be submitted online only at

www.tender.nprocure.com

only. Price bids not to be submitted in physical form.

7 Qualification All participating Bidders shall have to demonstrate their compliance

Criteria to "Financial and Technical" capability sought hereunder and also

mentioned at relevant tender sections (Clause 5.7 of Section 5 and

Annexure 4) and shall also meet technical specifications for

product in order to be qualified for the next stage of price bid. The

details on eligibility are as follows:

1.Financial Capability:

Bidder’s average annual audited turnover for the last 3 Financial

years shall be at least Rs.95 (Ninty Five) Lacs (from the business

in India only).

2.Technical Capability:

a) Automatic door unit's "Supplied and Installed/Maintained" Or

similar work likes Any technical work involving operation of

automatic door / platform screen doors in Central Govt., State

Govt. or Municipal Corporation during last 5 years whose total

value shall be minimum Rs.01 Crore to get qualified.

b) Detail of Technical persons on the payroll of Company/Bidder

shall be furnished along with proof of their employment

(Eg.Salary Slips, ESI and PF registration, etc.). There should

be minimum 01(one) Electrical/Electronic/Mechanical

Engineer and at least 6 (Six)nos. of Technicians on payroll of

Company which shall be deployed for maintenance of

automatic doors during BRTS operation hours.

Important Note: Bidders who are unable to demonstrate the

minimum eligibility/qualification criteria mentioned above

would be disqualified and hence their tenders will not be

8 Price Bid Price bids of only technically qualified bidders shall be opened. The

Evaluation bidder offering the most competitive rate shall be preferred for award

9 No Consortium No Joint Ventures or Consortium is permitted to bid. Only single

registered legal entities are allowed to bid.

10 Tenure of Service Contract "2Years/24Months" and further may be extended for period as

decided by Authority

11 Bid Security Bid submitted in response to the Tender Document shall be

accompanied by a Bid Security of Rs. 2,80,140/- (Rupees Two

Lakh Eighty Thousand One Hundred Fourty Only) in the form of a

demand draft in favour of Ahmedabad Janmarg Limited payable at

Ahmedabad of any Nationalized Bank/Schedule bank/Banks

mentioned in AMC circular

12 Performance Within 15 (Fifteen) days of receipt of Letter of Acceptance, the

successful Bidder shall furnish a Performance Security to Authority,

for an amount equal to 5% of the Bid Value and payable in the form

of a Bank Guarantee from any Authority approved Bank. The

general format of the bank guarantee for Performance Security is set

forth in Annexure-6 of this Tender.

The 5% of the Bid Value as Performance Security shall be valid up to

the end of Comprehensive Annual Maintenance Contract (AMC)

period and an additional period of 30(thirty) days thereafter.

13 Non-refundable Rs.2400/- ; to be submitted in the form of Demand Draft in favour of

Tender Fee Ahmedabad Janmarg Limited payable at Ahmedabad of any

Nationalized Bank/Schedule bank/Banks mentioned in AMC circular

14 Annual Maintenance The Authority requires the supplier to provide service of

Contract (AMC) Period comprehensive maintenance for a period of Two years (02 Years)

under an Annual Maintenance Contract. The terms of the

maintenance contract are part of this tender document. The Bidder

is required to quote annual fees in the Price Bid for "AMC Rate

per Unit per Annum for each item (Column B)", "AMC Cost per

unit for 2Years for each item (Column C)", "AMC Cost for all

Units for 2Years for each item (Column D)" and "Total Amount

Units for 2Years for each item (Column D)" and "Total Amount

inclusive all Taxes (GST)" maintenance. Price bids without

quote as indicated above for Annual Maintenance Contract (AMC)

shall be summarily rejected. Payment during the AMC period

shall be made annually at the end of each year after issue of

Satisfactory Service Certificate for the tenure from the Authority.

The successful bidder cannot refuse to maintain the automatic door

units at the AMC price quoted by it in the price bid. The

performance security of the successful bidder shall be released

only upon satisfactory completion of the AMC period.

15 Payment Terms Payment during the Annual Maintenance Contract period shall

be made annually at the end of each such year of the contract after

issue of Satisfactory Service Certificate for the payment tenure

from the Authority.

The total amount payable for Annual Maintenance Contract of each

The total amount payable for Annual Maintenance Contract of each

Automated Sliding Door components (Sr.1 to 4 of Price Bid at

Annexure 5) shall be quoted in the Price Bid.

16 Signing of Agreement Agreement shall be signed between the Authority and

Supplier/Service Provider incorporating the terms of the tender as

directed by the Authority.

17 Submission of Price BidPrice Bid to be submitted only online through

(online through https://tender.nprocure.com by 10/04/2026 up to 16:00 Hrs.

https://tender.nprocure.co Bidders submitting the Technical Bid containing Price Bid in

m) Physical format shall not be considered for evaluation and

such tenders shall be summarily rejected.

18 Last Date and Time ofTill 10/04/2026 up to 17:00 Hrs at the office of “Ahmedabad

Submission of PhysicalJanmarg Limited, Usmanpura, Ahmedabad, by RPAD/Speed

copy of Technical Bid Post/Hand delivery only.” Documents shall be submitted in Sealed

envelope system only and duly super scribed with name of work.

The tenders received after this date and time will not be entertained

under any circumstances.

19 Submission of Price a) The Price Bid shall be submitted only online through

Proposal https://tender.nprocure.com. The Bids of the Bidder

submitting its Price Bid in Physical form as part of

Technical Bid shall be summarily rejected.

b) Price Bids of only those Bidders passing the Eligibility and

Qualification Criteria as set out in terms hereof shall be opened

c) Bidders are required to quote their financial bid online in the

specified Price Bid format only. Such submitted financial bid

shall be inclusive of all taxes (GST).

20 Date and Time of OpeningOn 10/04/2026 at 17:30 Hrs Onward in the office of Authority at

of Technical (Qualification)Ground Floor, Dr. Ramanbhai Patel Bhavan, AMC Zonal Office,

Bid Usmanpura, Ahmedabad

21 Liquidated Damages In the event of non performance during AMC period, LD’s/Penalty

as per Service Level Condition (SLC) shall be imposed and

applicable on the Service Provider.

22 Taxes The amount quoted by bidders have to be all-inclusive of taxes,

including GST, and other cesses and charges.

23 Storage/Godown The Supplier shall have to make his own arrangement for the

Facility storage of the materials required for this work. The Authority shall

have no responsibility to provide for any such storage facility to the

26 Insurance The Supplier/Service provider shall, at its own cost and expense,

purchase and maintain during the AMC period such insurances as

are necessary, including but not limited to the following:

(a) Supplier’s all risk insurance;

(b) Comprehensive third party liability insurance including

injury or death to personnel of Persons who may enter the

(c) Workmen’s compensation insurance;

(d) Any other insurance that may be necessary to protect the

Supplier, its employees and its assets (against loss,

damage or destruction at replacement value) including all

Force Majeure Events that are insurable and not otherwise

covered in items (a) to (c).

The Supplier shall, from time to time, provide to the Authority

copies of all insurance policies (or appropriate endorsements,

certifications or other satisfactory evidence of insurance) obtained

by the Successful bidder/Service Provider in accordance with this

The Successful bidder/Service Provider shall pay the premium

payable on such insurance policy (ies) so as to keep the policy(ies)

in force and valid throughout the Period of AMC and furnish copies

of the same to the Authority.

4 SCOPE OF WORK

The Authority seeks Service providers for executing Comprehensive Maintenance of 277Nos./Units of

Automatic Sliding Doors installed at 74Nos. of BRTS Station of Ranip Cross Road to Meera Cinema

Char Rasta, Danilimda Road to Kashiram Textiles, Jodhpur to Iskon Cross Road, Soni ni chali to

S.P.RIng Road, Parasnagar to Sattadhar, Sabarmati Power House to Visat Junction, N.R.Patel to

Sarkari Litho Press, Gereta Mandir to Mangal Park, Saijpur Tower, Chandkheda, Sarthi Bunglow,

Zundal, ONGC and Maninagar Railway Station as per given specifications for the BRTS in

Ahmedabad.The specifications are placed at Annexure 7A to 7F of this tender document.

The prospective Bidders may seek clarifications regarding the specifications or any tender conditions

in from the Authority either through E-mail at the email address [email protected] or by

mentioned in the Bid Summary or by visiting office of the Authority. It is strongly advised and

recommended that prospective Bidders shall contact AJL authority and shall do a site visit prior bid

submission in order to acquaint themselves with details of Automatic Door system, Working

environment at BRTS, to acquaint on exact kind of works required as per tender and also to get

clarification on their queries, if any. For this, vendor may contact authority at AJL office during

office hours 10:00-18:30Hrs from 20/03/2026 to 10/04/2026.

The Scope of the work for this particular Contract shall mean and include the following:

a) Comprehensive Maintenance of Automated Sliding Doors, accompanied by RF Controllers

and RFID Readers for BRTS Bus Stations as per Quantity of Doors Units to be maintained

and mentioned in the Bid Summary and as per Specifications in Annexure-7A to 7F of this

Tender document.

b) Maintenance of the above items during the Annual Maintenance Period as specified in the Bid

Summary to ensure the availability of the System in excess of 99% in accordance with the

provisions of this Tender and Guidelines and Specifications as may be stipulated herein.

c) Observe the Service Level Conditions (SLA) placed along with Specifications (Annexure-7A to

7F) during Annual Maintenance Contract period. The Successful Bidder/Service Provider shall

be paid for the services during the tenure of the Maintenance contract period at the contracted

rate mentioned in the payment terms of tender.

d) Performance and fulfillment of all other obligations incidental to and supporting the above

including the replacement of spare parts.

5 INSTRUCTION TO BIDDERS

Bid Validity period

The Bid validity period shall be as per bid summary of the document.

Documents Constituting Tender

The Tender documents comprise the following and are to be read together:

(i) This tender document, and

(ii) Other documents constituting the Tender and acceptance thereof and shall be deemed to

include any amendments, modifications to the tender document or its constituent document.

The Bidding is a two-stage process comprising the Technical Bid and the Price Bid. The purpose of

the Technical Bid is to ensure the technical and financial capability of the Bidder to provide services as

required. Price Bids of only those Bidders qualifying in the Technical Bid would be opened. The

Technical bids shall be submitted in physical form only at the postal address of the authority as

specified in the bid summary.

The Price bids shall be submitted online only on https://tender.nprocure.com and in the prescribed

Technical bid Submission Format

The Bidders will submit the Bid in two sealed envelopes, the details for which are specified below as

(1) Bid Security in form of Demand Draft or Bank Guarantee as per the format placed in Annexure-2

and (2) Tender fee in the form of Demand Draft from a Nationalized Bank or any bank which is

approved by AMC (Annexure-8) in favour of “AHMEDABAD JANMARG LIMITED", and payable at

(2) The envelope shall be titled “Envelope 1–Tender Fee and Bid Security”.

(1) Cover Letter as per Annexure

(2) Copy of tender document signed on every page by the Authorized representative of the Bidder.

(3) Technical Bid as per Annexure 4 along with copy of Document sought as specified at Sr-7 of

(4) The Authorization of signatory in the form of Board Resolution/Partner’s Resolution or Power of

Attorney, as applicable shall also be provided in this Envelope.

The envelope shall be titled "Envelope2–Technical Bid"

Both the above envelopes shall be placed in a single envelope bearing the tender title, the name,

address and mobile number of the authorized person of the bidder. Submission of this envelope shall

be in physical form at the given address through registered post/speed post/ courier or hand delivery.

Price Bid Submission Format

The price Bid shall be submitted online through E–tendering process at

https://tender.nprocure.com as per stipulated procedure and as per indicative format placed at

Tender Opening Process

On the day of tender opening, Envelope-1 would be opened first and the Bid Security and Tender fee

would be verified to ascertain responsiveness.

On successful verification of the same, Envelope-2 would be opened.

Evaluation of the eligibility and qualification of the bid would be done next.The Bidder would be

evaluated for their technical bid based upon their compliance and qualification evaluated on basis of

Qualification/Eligibility Documents submitted in Technical Bid.

Price bids shall be opened of only those Bidders who qualify the Technical evaluation criteria.

The formats and checklists for each submission have been explained later in this document.

Submission Documents Checklist

Bidders would be required to submit the following documents.

Envelope Documents Relevant Annexure

No. for format/

1 – Tender fee and Bid Security in the form of demand Sr.11 and Sr.13 of Bid

draft in favor of “AHMEDBAD JANMARGSummary for Guidelines.

LIMITED", and payable at Ahmedabad.

2 Technical Bid: Annexure 1, 2, 3, 4 for

– Forwarding Letter format and Sr.7 of Bid

Summary and Clause

– Capability statement

5.11 of Section-5 of this

– Firm Registration

– Self Certification that the firm has not been

blacklisted by any Government/Semi Government

– Copy of Audited Financial Statements for last

years / additional documents indicating minimum

turnover as specified in Bid summary from

business in India only.

– List of References / work completed along with

Work orders/Satisfactory Completion Certificates

– Quality and Technical Solution Literature

– Any quality certifications

– Copy of tender document signed on every page by

the Bidder’s authorized representative.

– Authorization of signatory in the form of Board

Resolution/ Partner’s Resolution or power of

Attorney, as applicable.

Price Bid to be submitted only online Annexure

at https://tender.nprocure.com as per indicative

formatgiven in the annexure.

Bid Security and Tender fee

Tender submitted in response to the Tender Document shall be accompanied by Tender Fee and Bid

Security as mentioned in the Bid Summary of this tender document.

1) The bid security furnished by the successful Bidder shall be refunded after the acceptance of

Performance Security.

2) Bids not accompanied with requisite Bid security shall be summarily rejected.

3) The bid security shall be returned to the Bidder whose,

a) Bid has not been accepted by the Authority

b) Bid has been accepted by the Authority but after receipt of Performance Security.

c) The Bid Security is not from an approved bank.

Discharge of Bid Security of Successful Bidder

The Bid Security of a Successful Bidder shall be discharged only after the Performance Security is

furnished by the Bidder as per the requirement. The Successful Bidder’s Bid Security shall not be

adjusted against the Performance Security.

Bid security shall stand forfeited in the following situations:

1) In case of unclear offer and/or conditional offer, such tender is not acceptable and so the bid

security shall be forfeited.

2) In case of withdrawal/revision/modification/transfer of terms of bid during the validity period.

3) For the successful Bidder, if the performance security is not deposited within the time period as

mentioned in the Bid Summary of this tender document.

4) If the Agreement is not executed within the time period specified in the LoA or as specified by the

Authority, even though performance security has been paid. (In this case, both Bid Security and

Performance Security will be forfeited and LoA will be cancelled).

5) In the event, Bidder, after the issue of communication of acceptance of his bid by the Authority,

fails/refuses to start/execute the work as herein the Bidder shall be deemed to have abandoned

the work/contract and such an act shall amount to and be construed as the Bidder’s calculated

and willful breach of contract, the cost and consequences of which shall be to the sole account of

the Bidder and in such an event the Authority shall have full right to claim damages thereof in

addition to the forfeiture of the Bid security deposited in terms of this bid documents.

Performance Bank Guarantee/Performance Security

The Successful Bidder shall be required to furnish a Performance Security as per the terms set forth in

the Bid Summary of this tender document. The Bid security shall be returned back to the Supplier on the

receipt of Performance Security. The general format of the bank guarantee for Performance Security is

set forth in Annexure-6 of this Tender document.

Provided that if the contract is terminated for reasons other than that which can be attributable to the

Supplier, the Performance Security, shall, subject to the Authority’s right to receive amounts, if any, due

from the Supplier under this contract, be duly discharged and released to the Supplier.

Performance Guarantee in the form of a bank guarantee shall be irrevocable and valid for the AMC

Period of 2Years (Two Years).

Technical Bid Evaluation Criteria

Financial Capability

Bidder’s annual turnover of the last three financial years for which "AUDITED RESULTS" and

"TURNOVER CERTIFICATE CERTIFIED BY STATUTORY AUDITOR/REGISTERED CHARTERED

ACCOUNTANT" shall be enclosed/submitted , as specified in the Bid Summary (from the business in

India only) in order to be qualified under this bid. Annual Audited reports for the last 3 years should be

submitted along with the technical bid.

Technical Capability

The following is the criteria that Authority would use for evaluation of the technical capability of the

Bidder along with the weight age that would be used for each criterion. Evidence/Compliance in the form

of supporting documents shall be submitted/enclosed while submitting the Technical Bid physically at

the office of the Authority.

a) Automatic door unit's "Supplied and Installed/Maintained" Or similar work likes Any technical work

involving operation of automatic door / platform screen doors in Central Govt., State Govt. or

Municipal Corporation during last 5 years whose total value shall be minimum Rs.01 Crore to get

b) Detail of Technical persons on the payroll of Company/Bidder shall be furnished along with proof

of their employment (Eg.Salary Slips, ESI and PF registration, etc.). There should be minimum

01(one) Electrical/Electronic/Mechanical Engineer and at least 6 (Six)nos. of Technicians on

payroll of Company which shall be deployed for maintenance of automatic doors during BRTS

operation hours.

The Bidder shall produce all necessary documents in support of each of the category listed in the

following table applicable to its bid. The supporting documents shall include, but not be limited by, the

a) Certificates from the customers regarding numbers of units supplied, cost of the project and project

duration etc. attested by the statutory auditors.

b) Satisfactory Maintenance certificates from the clients.

c) Certificate from statutory auditors regarding value of work done in last years.

d) Evidence of local presence/ tie up.

e) Other necessary documents specified at Clause5.7 of Section-5.

Based on the above, the Evaluation committee appointed by the Authority or Authority itself will carry out

its evaluation applying the evaluation criteria and point system specified above to each responsive bid.

Any Bidder meeting the minimum Technical and Financial criteria shall be declared qualified. Authority’s

decision in this regard shall be final.

Further Information

Authority retains the right to ask for any further information, document or clarification that may be

required from the Bidder for evaluation purposes.

Price Bid Opening

After the evaluation of technical bids, the Authority shall notify qualifying Bidders, indicating the date and

time set for opening of the Price Bids.

The Price Bids shall be opened in the presence of the qualified Bidder's representatives who choose to

attend. The name of the Bidders and the proposed price shall be read loudly and recorded when the

Price Bid is opened. The Evaluation committee will thereafter determine whether the Price Bid is

complete and will correct any computational error.

The Bidder’s qualified in the technical bid and who quotes the lowest in the Price bid will be qualified as

Preferred Bidder. Authority may hold further negotiations with the Preferred Bidder before the

assignment of Letter of Acceptance.

Extension of Period of Validity

In exceptional circumstances, the Authority may solicit the Bidder’s consent for an extension of the

period of Bid validity. Any such request by the Authority and the response thereto shall be made in

writing and such extension of Bid validity period by the Bidder should be unconditional. A Bidder may

refuse Authority’s request for such extension without forfeiting the Bid Security. A Bidder accepting the

request of Authority shall not be permitted to modify its Bid.

Modification and Withdrawal of Bid

No bid may be withdrawn in the interval between the deadline for submission of bid and the expiration of

the bid validity period and if a Bidder withdraws its bid, then the bid security shall be forfeited.

Disqualification

Even though the Bidders may meet the Financial and Technical Evolution criteria, they are subject to be

disqualified for any of the following reasons:

a) Misleading or false representation in the forms, statements and attachments submitted under this

Tender. This will lead to forfeiture of Bid Security.

b) Record of poor performance such as abandoning the work, rescinding of contract for which the

reasons are attributable to the non-performance of the contractor, consistent history of litigation

awarded against the applicant or financial failure due to bankruptcy.

c) Has been identified by the Employer as poor performer in implementation of ongoing Ahmedabad

Municipal Corporation’s/or other Government department or Local Body’s works.

d) Blacklisted by any Government agency / Central Government/ State

Government/Local Self Government Body.

6 OBLIGATIONS AND UNDERTAKINGS

In addition to and not in derogation or substitution of any of the obligations set out elsewhere in this

Tender and the subsequent Agreement, the Parties shall agree and undertake as under:

General Obligations of the Supplier

The Service Provider shall at its own cost and expense:

(a) Execute comprehensive maintenance of automatic doors system installed at BRTS bus

stations/locations decided by Authority in required quantity at stipulated price within specified time

limit in accordance with the provisions of this Tender, Good Industry Practice and Applicable Laws.

(b) Service Provider shall Repair and maintain the System in full operational condition as per the terms

of the Service Level Conditions included in Annexure7F during the Annual Maintenance Contract

Period, if required, through changing the Spare Parts.

(c) Service Provider shall obtain all Applicable Permits in conformity with the Applicable Laws and be in

compliance with thereof at all times for execution of its obligations.

(d) Ensure compatibility of the System with the various software/protocols to other components/ systems

(e) Procure and maintain in full force and effect, as necessary, appropriate proprietary rights, licenses,

agreements and permissions for materials, methods, processes and Systems used in or

incorporated into the System.

(f) Allow and entitle the Authority or a nominee of the Authority to step into this Contract at the

Authority’s discretion, in place and substitution of the Service Provider in the event of Termination

pursuant to the provisions of this Tender;

(g) Provide all assistance to the Authority or its representative as they may reasonably require for the

performance of their duties and services under this Tender;

(h) Provide to the Authority reports on a regular/monthly basis during the AMC Period and on the

progress of the project as may be demanded by the Authority.

(i) Ensure and provide full cooperation and assistance to the other vendors and to the Authorities to

ensure that the System is compatible with other components of the BRTS.

(j) Make efforts to maintain harmony and good industrial relations among the personnel employed in

connection with the performance of the Service Provider's obligations under this Tender.

(k) Develop, implement and administer a Surveillance and Safety Program for the System and the users

thereof and the Contractors personnel engaged in the provision of any services including correction

of safety violations and deficiencies, and taking of all other actions necessary to provide a safe

environment in accordance with Applicable Laws and Good Industry Practice;

(l) Take all reasonable precautions for the prevention of accidents on or about the System Installation

Site/ Facility.

(m) Not to place or create nor to permit any Contractor or other person claiming through or under the

Service Provider to create or place any Encumbrance over all or any part of the Project Assets, or on

any rights of the Supplier therein, save and except as expressly set forth in this Tender;

(n) Be responsible for safety, soundness and durability of the System including all structures forming

part thereof and their compliance with the Specifications and Standards set forth in this Tender

throughout the Annual Maintenance Contract period.

(o) Remove promptly upon installation and according to Good Industry Practice, from the

Installation/Project Site, all surplus installation machinery and materials, waste materials, rubbish

and other debris and keep the site in a neat and clean condition and inconformity with the Applicable

Laws and Applicable Permits.

(p) Have requisite organization and designate and appoint suitably qualified officers/ representatives as

it may deem appropriate to supervise the implementation of its obligations under this Tender and to

deal with the Authority or its representative and to be responsible for all necessary exchange of

information required pursuant to this Tender;

(q) Undertake, do and perform all such acts, deeds and things as may be necessary or required to

adhere to Project Completion under and in accordance with this Tender;

(r) Make available for inspection by Authority or any authorized person of the Authority, copies of

Tender, subsequent Agreement, Maintenance Manual, the Maintenance Program and copies of all

documents relating to safety and its safety standards free of charge.

(s) The Supplier shall be responsible for ensuring that any existing utility on, under, above, adjacent,

adjoining or near the Project Site is kept in continuous satisfactory use, if necessary, by the use of

suitable temporary or permanent diversions with prior approval of the Authority.

Obligations of the Authority

The Authority shall:

(a) Permit the Service Provider to work on the project site to execute its obligations.

(b) Grant or where appropriate provide necessary assistance to the Supplier in securing Applicable

(c) Grant in a timely manner all such approvals, permissions and authorizations which the Service

Provider may require or is obliged to seek from the Authority in connection with implementation of

the Project and the performance of the Supplier’s obligations as per the tender;

(d) Upon written request from the Supplier, assist the Supplier in obtaining access to necessary

infrastructure facilities and utilities, including water, electricity and telecommunication facilities at

rates and on terms no less favorable to the Service Provider than those generally available to other

contractors/Service provider of the Authority supplying substantially similar equivalent

facilities/utilities. This provision shall not entitle the service provider to be excused from its

obligations under the Tender for the Authority being unable to supply such assistance.

(e) Ensure that no barriers are erected or placed by the Authority or any Governmental Agency on the

Site, except on account of any law and order situation or upon national security considerations;

(f) Make payments in timely manner for work completed in a satisfactory manner as per the payment

7 SYSTEM MAINTENANCE AND INSURANCE

Monitoring and Supervision

During the Annual Maintenance Contract (AMC) tenure, the Service Provider shall furnish to the

Authority Monthly reports on actual progress of the Sliding doors Maintenance works executed in format

as demanded by the authority and furnish any other relevant information as may reasonably be required

by the Authority.

During the AMC Period, the Service Provider shall maintain the System, modify, repair or otherwise

make improvements to the Project/Project Facility to comply with Tender Specifications, Service Level

Agreement, Good Industry Practice, Applicable Laws and Applicable Permits, and manufacturer’s

guidelines and instructions. More specifically, the Service provider shall be responsible for:

(a) Ensuring smooth and uninterrupted access to the facility in normal operating conditions;

(b) Undertaking routine maintenance

(c) Adherence to the Safety Standards commensurate with the project size and function.

(d) Repair/replacement of all faults during the Annual Maintenance Contract period arising out of

manufacturer’s defects and wear and tear of the Automatic door units & its components within design

limits. In such circumstances the Service Provider shall repair/replace the unit to restore full

functionality. Maintenance shall also include the replacement of spare parts damaged due to normal

wear and tear and defects.

Damages due to physical attack by passengers (vandalism), tampering of equipment by passengers,

Authority’s staff or any external party shall be the liability of the Authority. In such an event, the Authority

shall request the Supplier to repair/replace the damaged unit and reinstall the same. Reasonable

repair/replacement costs towards the same shall be reimbursed by the Authority to the Supplier.

The Service Provider shall submit to the Authority for approval a detailed manual for maintenance (the

Maintenance Manual) incorporates a detailed preventive and breakdown maintenance regime including

frequency, type and methods of maintenance interventions. Upon approval, such maintenance regime

shall be followed strictly. The Manual shall not conflict with provisions of the Tender

Document/subsequent Agreement.

Insurance during the Annual Maintenance Contract Period

The Service provide shall, at its cost and expense, purchase and maintain during the AMC Contract

Period, such insurances as are necessary, including but not limited to the following:

(a) Supplier’s all risk insurance;

(b) Comprehensive third party liability insurance including injury or death to personnel of Persons who

may enter the Project Site;

(c) Workmen’s compensation insurance;

(d) Any other insurance that may be necessary to protect the Supplier, its employees and its assets

(against loss, damage or destruction at replacement value) including all Force Majeure events that

are insurable and not otherwise covered in items (a) to (c).

(e) The Service Provider shall, from time to time, provide to the Authority copies of all insurance

policies (or appropriate endorsements, certifications or other satisfactory evidence of insurance)

obtained by the Service provider in accordance with this Tender.

Application of Insurance Proceeds

(a) All moneys received under insurance policies shall be promptly applied by the Supplier towards

repair or renovation or restoration or substitution of the supplied units or any work related to it or any

part there of which may have been damaged or destroyed.

(b) The Service Provider shall carry out such repair or renovation or restoration or substitution to the

extent possible in such manner that the supplied units or any part thereof, shall, after such repair or

renovation or restoration or substitution be as far as possible in the same condition as they were

before such damage or destruction, normal wear and tear excepted.

(c) 7.3.3 Validity of the Insurance Cover

The service provider shall pay premium payable on such insurance policy (ies) so as to keep the

policy(ies) in force and valid throughout the AMC Period and furnish copies of the same to the Authority.

Each insurance policy shall provide that the same shall not be cancelled or terminated unless 10Days'

clear notice of cancellation is provided to the Authority in writing. If at any time the Service provider fails

to purchase and maintain in full force and effect any and all of the insurances required under this

Agreement, the Authority may at its option purchase and maintain such insurance and all sums incurred

by the Authority therefore shall be reimbursed by the Supplier forthwith on demand, failing which the

same shall be recovered by the Authority by exercising right of set off or otherwise.

8 COMMERCIAL AND PAYMENT TERMS

Payment for Annual Maintenance Contract

Payment during the Annual Maintenance Contract period shall be made annually at the end of each

such year of the contract after issue of Satisfactory Service Certificate for the payment tenure from the

The total amount payable for Annual Maintenance Contract of each Automated Sliding door for a period

The total amount payable for Annual Maintenance Contract of each Automated Sliding door for a period

mentioned in the Bid Summary shall be quoted in the Price Bid.

The Bidder is required to quote in the Price Bid "AMC Rate per Unit per Annum for each item

(Column B)", "AMC Cost per unit for 2Years for each item (Column C)", "AMC Cost for all Units

for 2Years for each item (Column D)" and "Total Amount inclusive all Taxes (GST)". Price bids

for 2Years for each item (Column D)" and "Total Amount inclusive all Taxes (GST)". Price bids

without quote of various type as specified in Column B, C and D, as indicated above, for Annual

Maintenance Contract (AMC) shall be summarily rejected.

9 GENERAL TENDER CONDITIONS

Letter of Acceptance & Agreement

As the first step for the assignment, the Authority shall issue the successful Bidder a Letter of

Acceptance. This letter will refer to the proposal/bid submitted and confirm its acceptance. The parties

agree to enter into an agreement in due course which shall consist of these Terms and Conditions-as

mutually agreed between the parties and the additional terms that the Authority finds suitable for the

execution of this Contract.

Work Order/LoA once placed by the Authority cannot be cancelled or amended in normal circumstances.

But in case of any emergency situations it can be amended on mutual consent in writing.

The Prices mentioned in the Price Bid should include all taxes applicable as on the date of submission of

the Tender. Any deviations due to change in the rate of taxes and duties or any introduction of new

taxes and duties would be adjusted at actual with mutual consent from the Service Provider and the

Authority. The Authority shall been entitled to deduct tax at source as may be applicable. The TDS

certificate(s) shall be submitted as per the due date specified in the Income Tax Act.

Change Management Procedure

Any changes having technical or commercial implications will have to be mutually agreed upon in

advance, prior to making the change. In case of situations, that the impact is not dependent on one or

both parties’ agreement, the revised commercials will be effective from the date of impact.

For avoidance of doubt, the parties expressly agree that:

a) Change Request shall not be effective and binding unless agreed in writing and signed by

both Authority and supplier.

b) The payment of any additional cost agreed under a Change Request shall be in addition to

the payments agreed upon under the Tender between the two parties.

c) Upon a Change Request becoming effective, the Works Schedule shall automatically stand

adjusted by the additional time required for implementing the Change Request.

Termination of Contract and Termination payment

This Contract may be terminated by either party:

a) By mutual agreement or by either party for its convenience by giving four week written notice,

b) In case of breach by one party of the terms and conditions of this tender and its failure to

remedy such breach within a period of four weeks from date of receipt of a default notice in this

regard from the non breaching party to the breaching party, or

c) In case of the filing by or against the other Party in any court of competent jurisdiction of a

petition in bankruptcy or insolvency, or for a scheme of rearrangement (reorganization) with

creditors, for the appointment of a receiver or trustees; or the making of an assignment for the

benefit of creditors.

In case of issue of termination notice, the Authority will pay Service Provider all payments due as of the

termination date stated in the notice, including those for the proportion of work completed in the on-going

stage, until termination.

Dispute Resolution

In the event of a dispute or difference of any nature whatsoever between the Service Provider and the

Authority during the course of the Works, the same shall be referred to the competent authority of

Ahmedabad Janmarg Limited which includes Executive Director-AJL and in case of need same may be

escalated to Chairman-AJL for further resolution. The decision of the competent authorities shall be final

and binding on both the parties.

Events of Default and Termination

Event of Default

Event of Default means the Supplier Event of Default or the Authority Event of Default or both as the

context may admit or require.

(a) Supplier Event of Default

Any of the following events shall constitute an event of default by the Service Provider (“Service Provider

Event of Default”) unless such event has occurred as a result of Authority Event of Default or a Force

(1) The Service Provider fails to commence the necessary maintenance work by supply and installation

works within specified Lead Time.

(2) The Service Provider fails to achieve work completion beyond permitted time.

(3) Any representation made or warranties given by the Service Provider under this tender is found to be

false or misleading.

(4) The Service Provider creates any Encumbrance on the designated site, saves and except as

otherwise expressly permitted under this Contract.

(5) The Service Provider is in breach of Maintenance Requirements as per the Warranty terms and

maintenance manual.

(6) The Service Provider is in breach of Maintenance Requirements as per the service level condition

during AMC period.

(7) The Performance Security has been encased and appropriated in accordance with clause and

Service Provider fails to replenish or provide fresh Performance Security within Cure Period of

(Fifteen) days.

(8) The Service provider failed to make any payment to Authority within the Period specified in the

(9) The Service provider submits to the Authority any statement which is false in material particulars and

which has a material effect on Authority’s right, obligations or interests.

(10) The transfer, pursuant to law of either (a) the rights and/or obligations of the Service provider

under any of the Project Agreements, or (b) all or material part of the Supplier except where such

transfer in the reasonable opinion of Authority does not affect the ability of the Service provider to

perform, and the Service Provider has the financial and technical capability to perform, its material

obligations under the Project Agreements.

(11) A resolution is passed by the shareholders of the Service provider Company for the voluntary

winding up of the Service provider Company.

(12) Any petition for winding up of the Service provider firm/company is admitted by a court of

competent jurisdiction or the Service provider is ordered to be wound up by Court except for the

purpose of amalgamation or reconstruction, provided that, as part of such amalgamation or

reconstruction, the property, assets and undertaking of the Supplier are transferred to the

amalgamated or reconstructed entity and that the amalgamated or reconstructed entity has

unconditionally assumed the obligations of the Service provider under this Contract, and provided

(a) The amalgamated or reconstructed entity has the technical capability and operating

experience necessary for the performance of its obligations under this Contract.

(b) The amalgamated or reconstructed entity has the financial standing to perform its obligations

under this Service provider and has credit worthiness at least as good as that of the Supplier

as at date of LOI; and

(d) Each of the Contracts remains in full force and effect.

(13) The Service provider suspends or abandons the operations of the Project without the prior

consent of Authority, provided that the Supplier shall be deemed not to have suspended/ abandoned

operation if such suspension/abandonment was as a result of Force Majeure Event and is only for

the period such Force Majeure is continuing,

(14) The Service provider repudiates the Contract or otherwise evidences an intention not to be bound

(15) The Service provider is otherwise in Material Breach of the Contract or commits a default in

complying with any other provision of the tender document.

(b) Authority Event of Default

The following events shall constitute events of default by Authority (each an“Authority Event of Default”),

unless any such an event has occurred as a result of Supplier Event of Default or due to a Force

(1) Authority repudiates this Contract or otherwise evidences an intention not to be bound by it.

(2) Authority or any Governmental Agency has by an act of commission or commission created

circumstances that have a Material Adverse Effect on the performance of its obligations by the

Service Provider and has failed to cure the same within thirty (30) days of notice thereof by the

Termination due to Event of Default and Termination Payment

(A) Termination for Service Provider Event of Default

(1) Without prejudice to any other right or remedy which Authority may have in respect thereof under

the Tender, upon the occurrence of a Service provider Event of Default, Authority shall, subject to

the provisions of the Contract, be entitled to terminate this Contract by issuing a Termination Notice

of 30days to the Service provider, provided that before issuing the Termination Notice, Authority

shall by a notice in writing inform the Service provider of its intention to issue the Termination Notice

(the “Preliminary Notice”).Incase the underlying breach/default is not cured within a period of

(seven)days from the date of the Preliminary Notice (Cure Period) Authority shall be entitled, to

terminate this Contract by issuing the Termination Notice. Provided further, that

a) If the default is not cured within 7(seven) days of the Preliminary Notice, Authority shall be

entitled to encase the Performance Security with a notice to the Supplier (Encashment Notice),

b) If the default is not cured within 7(seven) days of the Encashment Notice and a fresh

Performance Security is not furnished within the same period, Authority shall be entitled to

issue the Termination Notice.

c) Upon Termination the Authority shall be entitled for any legal remedies for compensation as

may be prescribed by law.

(2) Non performance of any installed units and within more 10days from the end of the remedy period,

as stipulated in Annexure7F, during AMC period, shall be considered as suppliers event of default

(B) Termination for Authority Event of Default

The Service provider may, upon the occurrence and continuation of any of Authority Event of Default

may terminate the Contract by issuing Termination Notice of 30days to Authority.

Rights of Authority on Termination

Upon Termination of this Contract for any reason whatsoever, Authority shall have the power and

(1) Retain possession and control of all supplied or partially supplied /

installed equipment;

(2) Prohibit the Service provider and any person claiming through or under the Service provider from

entering the site or any part thereof;

(3) Appoint another or new Service provider that may carry of the remaining obligations of the Service

Termination Payments

In case of termination, the Authority shall pay to the Service provider payments due as of the termination

date stated in the notice, for the proportion of work fully completed. The Authority may, at its sole

discretion, also pay termination compensation it may decide to be reasonable in the circumstances. No

payments shall be made on termination of contract during AMC period.

Supplier and Authority shall agree not to disclose to any third party or use confidential or proprietary

information of the other which each learns during the course of the Work.

Authority shall not disclose or disseminate Service provider’s Confidential Information to any person

other than those employees of Authority, or its affiliates, who have a need to know it in order to assist

Authority in performing its obligations, or to permit Authority to exercise its rights hereunder.

The provisions of Confidentiality in respect of Confidential Information shall not apply to the extent that

a) Already known to the Receiving Party free of any restriction at the time it is obtained from the

Disclosing Party,

b) Subsequently learnt from an independent third party free of any restriction and without breach of

c) Is or becomes publicly available through no wrongful act of the Receiving Party or any third

d) Is independently developed by the Receiving Party without reference to or use of any

Confidential Information of the Disclosing Party and without the participation of individuals who

have had access to Confidential information of the Disclosing Party; or

e) Is required to be disclosed pursuant to an applicable law, rule, regulation, government

requirement or court order, or the rules of any stock exchange (provided, however, that the

Receiving Party shall advise the Disclosing Party of such required disclosure promptly upon

learning thereof in order to afford the Disclosing Party a reasonable opportunity to contest, limit

and/or assist the Receiving Party in crafting such disclosure).

f) The Receiving party will ensure that all their employees who are provided access to the

Disclosing Party’s Confidential Information, shall sign confidentiality agreements with the

Disclosing party incorporating the same restrictive conditions as are set out in this clause, if so

required by the Disclosing party. The confidentiality obligations in terms of this clause shall

survive for the term of this arrangement and for a period of two years thereafter.

In no event shall the Service provider or the Authority be liable, one to the other, for special or, indirect

damages in connection with or arising out of the furnishing, performance or use of the services or

deliverables provided by Supplier under the terms of this tender proposal.

The Supplier shall, during the term of the whole contract, indemnify and hold the Authority harmless

from any loss, claim or damage, thirdparty suit, proceedings, judgments, cost and expenses (including

reasonable attorney fees) relating to any infringement claim by a thirdparty if the same is based on any

Service provider materials provided to Authority by or on behalf of Service provider or the access and

use by Authority of any Service provider provided software or materials in connection with Service

provider's performance of Services hereunder without breaching the terms of the Tender.

Supplier will defend, indemnify and hold harmless Authority from and against any third- party suit,

proceeding, judgment, costs and expenses (including, reasonable attorney fees) to the extent such

action or claim is based on allegation that the Services or Deliverables as provided to Authority by

Service provider and the use thereof by Authority as stated in the Tender constitutes an infringement of

or misappropriation of the copyright, patent, trademark or trade secret rights of any third party.

Should either Party be prevented from performing any of its responsibilities (as detailed in this tender) by

reason caused by an Act of God or any cause beyond its reasonable control including but not limited to

work stoppages, fires, riots, terrorist strikes, accidents, explosions, floods, cyclones, storms wars,

revolutions, acts of public enemies, blockages, embargos any laws, orders, proclamations, ordinances,

demands or requirements for any government or authority or representative of any such government

including restrictive trade practices or regulations strikes, shutdowns, labor disputes which are not

instigated for the purpose of avoiding obligations herein failures and/or fluctuations in electric power,

light, telecommunications or air-conditioning equipment the time for performance shall be extended until

the operation or such cause has ceased, provided the party affected gives prompt notice to the other of

any such factors or inability to perform, resumes performance as soon as such factors disappear or are

Under this clause, if either party is excused performance of any obligation for a continuous period of

days, then the other party may at any time thereafter while such performance continues to be

excused, terminate the Contract without liability, by notice in writing to the other. However, the

aforementioned reasons do not include lack of personnel and non-performance of third parties hired.

The Service provider shall not be entitled to any termination payment from the Authority incase of force

majeure, including termination of contract due to force majeure. Authority shall pay the Service provider

all payments due as of the termination date as stated in the notice, including those for the proportionof

work completed fully in the on-going stage, until termination. Performance security shall, subject to the

Authority’s right to receive amounts, if any, due from Supplier under this contract, be duly discharged

and released to the Supplier.

Independent Service Provider

Service provider shall be deemed to be acting as an independent contractor of Authority and shall not be

deemed an agent, legal representative, joint venture or partner of Authority. Neither party is authorized

to bind the other to any obligation, affirmation or commitment with respect to anyother person or entity.

Neither party shall assign or transfer all or any of its obligations under this arrangement including any

Statement of Work to any person without the prior written consent of the other party, which consent shall

not be unreasonably withheld or delayed.

No Joint Ventures or Consortium is permitted to bid. Only single legal entities which are either a

registered body, Government agency or statutory body shall be allowed to bid for this tender.

Understanding of Terms

By submitting a tender, each Bidder shall be deemed to acknowledge that it has carefully read all parts

of this Tender, including all forms, schedules and annexes hereto, and has fully informed itself as to all

existing conditions and limitations.

Authority’s right to accept any proposal and to reject any proposal

Authority reserves the right to accept or reject any proposal, and to annul the bidding process and reject

all proposals at any time prior to award of contract, without thereby incurring any liability to the affected

Bidder or Bidders or any obligation to inform the affected Bidder or Bidders of the grounds for Authority’s

Notification of Award

Prior to the expiration of the validity period, Authority will notify the successful Bidder in writing or by fax

or email, to be confirmed in writing by letter, that its Tender/Proposal has been accepted. The

notification of award will constitute the formation of the contract. Upon the successful Bidder’s furnishing

of performance security, Authority will notify each unsuccessful Bidder.

Signing of Agreement

At the same time as Authority notifies the successful Bidder that its Tender/Proposal has been accepted,

Authority shall enter into a separate Agreement, incorporating all correspondence (to be discussed

and agreed upon separately) between Authority and the successful Bidder. The terms and conditions of

this tender shall constitute the major part of the agreement. Such Agreement may have additional

clauses and/or provisions that further explain or clarify provisions of this tender, or certain provisions

which Authority may be required to include as per law or being a publicly owned institution, as per its

Failure to agree with the Terms and Conditions

Failure of the successful Bidder to agree with the Terms & Conditions of the Tender shall constitute

sufficient grounds for the annulment of the award, in which event Authority may award the contract to the

next best value Bidder or call for new proposals.

Severability and Waiver

If any provision of the Tender, or any part thereof, shall be found by any court or administrative body of

competent jurisdiction to be illegal, invalid or unenforceable the illegality, invalidity or unenforceability

of such provision or part provision shall not affect the other provisions of the Tender or the remainder

of the provisions in question which shall remain in full force and effect. The relevant Parties shall

negotiate in good faith in order to agree to substitute for any illegal, invalid or unenforceable provision a

valid and enforceable provision, which achieves to the greatest extent possible the economic, legal and

commercial objectives of the illegal, invalid or unenforceable provision or part provision.

No failure to exercise or enforce and no delay in exercising or enforcing on the part of either Party to the

Tender of any right, remedy or provision of the Tender shall operate as a waiver of such right, remedy or

provision in any future application nor shall any single or partial exercise or enforcement of any right,

remedy or provision preclude any other or further such right, remedy or provision or the exercise or

enforcement of any other right, remedy or provision.

REPRESENTATIONS AND WARRANTIES, DISCLAIMER,

Representations and Warranties of the Service Provider

The Service Provider represents and warrants to Authority that:

(1) It is duly organized, validly existing and in good standing under the laws of India;

(2) It has full power and authority to execute, deliver and perform its obligations under the Tender

and to carry out the transactions contemplated hereby;

(3) It has taken all necessary corporate and other action under Applicable Laws and its constitutional

documents to authorize the execution, delivery and performance of the Tender;

(4) It has the financial standing and capacity to undertake the Project;

(5) The Tender constitutes its legal, valid and binding obligation enforceable against it in accordance

with the terms hereof;

(6) It is subject to civil and commercial laws of India with respect to the Tender and it hereby

expressly and irrevocably waives any immunity in any jurisdiction in respect thereof;

(7) the execution, delivery and performance of the Tender will not conflict with, result in the breach

of, constitute a default under or accelerate performance required by any of the terms of the

Supplier’s Memorandum and Articles of Association or any Applicable Laws or any covenant,

agreement, understanding, decree or order to which it is a party or by which it or any of its

properties or assets is bound or affected;

(8) There are no actions, suits, proceedings, or investigations pending or, to the Supplier’s

knowledge, threatened against it at law or in equity before any court or before any other judicial,

quasi judicial or other authority, the outcome of which may result in the breach of or constitute a

default of the Service provider under the Tender or which individually or in the aggregate may

result in any Material Adverse Effect;

(9) It has no knowledge of any violation or default with respect to any order, writ, injunction or any

decree of any court or any legally binding order of any Government Agency which may result in

any material adverse effect or impairment of the Supplier’s ability to perform its obligations and

duties under the Tender;

(10) It has complied with all Applicable Laws and has not been subject to any fines, penalties,

injunctive relief or any other Civil or criminal liabilities which in the aggregate have or may have

Material Adverse Effect;

(11) No representation or warranty by the Service provider contained herein or in any other

document furnished by it to Authority or to any Government Agency in relation to Applicable

Permits contains or will contain any untrue statement of material fact or omits or will omit to state

a material fact necessary to make such representation or warranty not misleading; and

(12) No sums, in cash or kind, have been paid or will be paid, by or on behalf of the Service provider,

to any person by way of fees, commission or otherwise for securing the Tender or entering into

of the Agreement or for influencing or attempting to influence any officer or employee of

Authority in connection therewith.

(1) Without prejudice to any express provision contained in the Tender, the Service provider

acknowledges that prior to the execution of the Agreement, the Service provider has after a

complete and careful examination made an independent evaluation of the Specifications, Project

Site and all the information provided by Authority, and has determined to the Service Provider's

satisfaction the nature and extent of such difficulties, risks and hazards as are likely to arise or

may be faced by the Service Provider in the course of performance of its obligations hereunder.

(2) The Service provider further acknowledges and hereby accepts the risk of inadequacy, mistake

or error in or relating to any of the matters set forthin (a) above and hereby confirms that

Authority shall not be liable for the same in any manner whatsoever to the Service provider.

Representations and Warranties of Authority

Authority represents and warrants to the Service Provider that:

(1) Authority has full power and authority to grant the Tender;

(2) Authority has taken all necessary action to authorize the execution, delivery and performance of

(3) The Contract constitutes its legal, valid and binding obligation enforceable against it in

accordance with the terms hereof.

Governing Law and Jurisdiction

The Contract shall be construed and interpreted in accordance with and governed by the laws of India

and the Courts at Ahmedabad shall have jurisdiction overall matters arising out of or relating to the

Termination of the Contract (a) shall not relieve the Supplier or Authority of any obligations hereunder

which expressly or by implication survives Termination hereof, and (b) except as otherwise provided in

any provision of the Tender expressly limiting the liability of either Party, shall not relieve either Party of

any obligations or liabilities for loss or damage to the other Party arising out of or caused by acts or

omissions of such Party prior to the effectiveness of such Termination or arising out of suchTermination.

All notices required to be given under this Tender and all communications, documentation and

proceedings which are in any way relevant to this Tender shall be in writing in Hindi/Gujarati/English

Ownership and Protection of Property

(1) Authority shall retain the title and ownership of any site allotted by Authority to Service provider

for purposes of carrying out Service provider's obligations in relation to this Project. Such title

and ownership of Authority of any such site shall not pass to Service provider.

(2) The Authority shall permit the Service provider to work on the project site to execute its

obligations in accordance with the Tender. The Service Provider shall have the exclusive right to

enter upon, occupy and use the Project Site for the specific purpose of ensuring installation,

repair, maintenance and smooth operations of the Automatic door systems.

(3) The Service provider shall ensure that the work of installation and maintenance does not

obstruct, interfere or deactivate any other equipment, Systems, utilities, security Systems,

electrical lines and any other such equipment which is part of BRTS or public infrastructure. If

such obstructions, interference is unavoidable, it should be done through prior approval of the

Authority and in a manner that causes the least difficulty/closure.

Formats for documents to be submitted

Annexure 1: Forwarding Letter

The General Manager (Operation)

Ahmedabad Janmarg Limited

Subject: With respect to tender for Comprehensive Annual Maintenance Contract of 277 Nos. /Units of

Automated Sliding Doors with RFID Readers and RF Controllers for Bus Rapid Transit System (BRTS)

Bus Stations in Ahmedabad City

With respect to above mentioned subject, we are pleased to submit the tender. This offer is subject to all

terms and conditions contained in the tender document. I have not made any changes either directly or

indirectly in terms and conditions of the Tender. In additions to terms and conditions of this tender, I am

not given any written or oral promise from the Authority.

The EMD draft details are as follows:

Amount: DD No. Dated:

Payable at Ahmedabad on Bank:

We are pleased to submit the following documents towards the same.

1. Technical bid

I am fully aware that the Authority has right to accept any tender or reject any/all tenders without giving

any reason and upon rejection of tender/tenders I shall not be entitled to any right with related to the

I have thoroughly read and understand all the terms and conditions of this tender and I promise to

observe all the terms and conditions of this tender. I have signed and sealed each and every page of

this tender document.

(Signature and stamp of the Bidder with date)

Annexure 2: Format Bank Guarantee for bid security

This Deed of Guarantee is made on this day of , 2025 at

_ _by a Nationalized Bank and having its Head Office/Registered

Office at _ and a Branch Office at _ , Ahmedabad ( hereinafter

referred to as “the Bank” or “the Guarantor”, which expression shall unless it be repugnant to the subject

or context hereof be deemed to include its successors and assigns) in favor of Ahmedabad Janmarg

Limited having Office at Ground Floor, Dr Ramanbhai Patel Bhavan, AMC West Zone Office,

Usmanpura,Ahmedabad-380013 (hereinafter referred to as “Authority” which expression shall unless

itbe repugnant to the subject or context hereof be deemed to include its successors and assigns).

WHEREAS, the Authority undertook the process of competitive bidding in order to select the most

desirable firm/company for Comprehensive Annual Maintenance Contract of 277 Nos. /Units of

Automated Sliding Doors with RFID Readers and RF Controllers for Bus Rapid Transit System (BRTS)

Bus Stations in Ahmedabad City for which purpose Authority issued tender document inviting Bids from

WHEREAS, [name of Bidder] (hereinafter called “the Bidder”) has submitted his Bid dated

[date] for the execution of the Works (hereinafter called “the Bid”).

In the event of any breach or non-performance of the following terms and conditions contained in the

Tender document:

(1) If the Bidder withdraws or modifies his Bid during the period of Bid validity specified in the Tender

(2) If the Bidder refuses to accept the correction of errors in his Bid; or

(3) If the Bidder submits a conditional Bid which would affect unfairly the competitive provision of

other Bidders who submitted substantially responsive Bids and/or is not accepted by AJL, or

(4) If the Bidder, having been notified of the acceptance of his Bid by the AJL during the period of Bid

validity and the bidder fails or refuses to execute the Agreement in accordance with the Tender

The Guarantor agrees absolutely, irrevocably and unconditionally guarantees and undertakes to pay to

authority a sum of Indian Rupees…………………….without any protest or demur and upon receipt of

first written demand from Authority, without having to substantiate his demand, provided that in his

demand Authority will note that the amount claimed by him is due to him owing to the occurrence of any

one or more of the conditions, specifying the occurred condition or conditions.

This Guarantee will remain in force up to and including the date 30 days after the date of expiration of the

Bid Validity or as it may be extended by the bidder on a written request by the Authority, notice of which

extension(s) to the Bank is hereby waived. Any demand in respect of this Guarantee should reach the

Bank not later than the above date.

The jurisdiction in relation to this Guarantee shall be the Courts at Ahmedabad and Indian Law shall be

The claim in respect of this Bank Guarantee shall be admissible at any of our Ahmedabad Branches.

IN WITNESS WHEREOF the Guarantor has executed this Guarantee on this _day of

_ and year first herein above written.

Signed and delivered by the

above named_ Bank by

its Authorized Signatory as authorized by

Board Resolution passed on /

Power of Attorney dated [.............. ]

Authorized Signatory

In the presence of:

Annexure 3: Format for Power of Attorney of Bidder appointing

Designated Representative

(Applicable in case of bid not being signed by the person directly authorized by the firm)

General Manager (Operation),

Ahmedabad Janmarg Limited,

REF: Your Tender Ref.:

<Bidder’s name> hereby authorizes <Designated Representative’s name> to act as a

representative of <Bidder’s name> for the following activities vide its Board Resolution/ Power of

Attorney attached herewith.

To attend all meetings conducted by Ahmedabad Janmarg Limited or other entities associated with

Automated Sliding Doors (“Project”) for Ahmedabad Janmarg Limited and to discuss, negotiate, finalize

and sign any bid or agreement and contract related to Comprehensive Annual Maintenance Contract of

277 Nos. /Units of Automated Sliding Doors with RFID Readers and RF Controllers for Bus Rapid

Transit System (BRTS) Bus Stations in Ahmedabad City.

Yours faithfully,

<Signature and Name of appropriate authority of the Bidder>

<Signature and name of the Designated Representative of the Bidder for acceptance of this

Power of Attorney>

<Name of Bidder>

Encl: Board Authorization

Annexure 4: Format for Technical Bid

Capability Statement

(1) Bidders name and contact details.

(2) Registered Office Address

(3) Bidder’s registration certificate

(4) Bidder’s audited annual report with profit and loss statement and balance sheet for the last three

(3) Financial years

(5) Audited Turnover for last three financial years in the following format:

Year Turnover from business in

Seal and Signature of Auditor/Registered Chartered Accountant with Registration Number:

<Signature, name of the Designated Representative of the Bidder>

: Format for Providing References

References may be provided in the following format. Add more columns for references if necessary.

Details Reference1 Reference2 Reference3

Name and Contact Details of the

customer Organization including

Number of Units supplied

Duration of Work

Government/Non-government

Supporting Documents

Note: Bidder is also required to provide client certificate for successful installation and implementation.

<Signature, name of the Designated Representative of the Bidder>

Annexure 5: Format for Price Bid

(This price bid format is for understanding of the bidder. The price bid shall be submitted

online only. Price Bid of any kind should not be included in the technical bid. In case price

bid is included in the technical bid, the bid shall be summarily rejected)

The financial proposal should contain the cost of all components of separately in the following format:

Operational Entity Nos.

Pricing/Quote Format for Annual Maintenance Contract for Two (02) Years

Sr. Particulars No. of Units AMC Rate per AMC Cost AMC Cost

Unit per per Unit for all units

Annum for 2 Years for 2Years

(Inclusive of all (B * 2Years) (A x C)

ITEM WISE AMC RATES

1 Automated Sliding Door

3 RF Controllers

operations Switches in

POS/Ticketing cabin

TOTAL AMOUNT OF ABOVE INCLUSIVE OF ALL TAXES

TOTAL AMOUNT OF ABOVE INCLUSIVE OF ALL TAXES

Note: AMC quotes for all the units are mandatory. The bidder shall have to maintain all the above units during AMC

Annexure 6: Format for Performance Bank Guarantee

To: Ahmedabad Janmarg Limited

WHEREAS (Name and address of

Contractor / Supplier) (Hereinafter called “the Contractor”) has undertaken, in pursuance of

Contract No. Dated to execute

[Name of Contract and brief description of Works]

(Hereinafter called “the Contract”);

AND WHEREAS it has been stipulated by you in the said Contract that the Contractor shall furnish you

with a Bank Guarantee by a recognized bank for the sum specified therein as security for compliance

with his obligations in accordance with Contract; AND WHEREAS we have agreed to give Contractor

such a Bank Guarantee;

NOWTHEREFORE we hereby affirm that we are the Guarantor and responsible to you, on

behalf of the Contractor, up to a total of Rs. (amount of

Guarantee) (in words) such sum being payable in

the types and proportions of currencies in which the Contract Price is payable, and we undertake in

which the Contract Price is payable, and we undertake to pay you, upon your first written demand and

without cavil or argument, any sum or sums within the limits of

[amount of Guarantee] as aforesaid without your needing to prove or to show grounds or reasons for

your demand for the sum specified therein.

We hereby waive the necessity of your demanding the said debt from Contractor before presenting us

with the demand.

We further agree that no change or addition to or other modification of the terms of the Contract or of

the Works to be performed there under or of any of the Contract documents which may be made

between you and the Service Provider/Contractor shall in any way release us from any liability under

this guarantee, and we hereby waive notice of any such change, addition or modification.

This guarantee shall be valid until the date _

Name and Signature of the guarantor: _

Name of the Bank:

Annexure7A: Technical Specifications for

Automatic Sliding Door

(Presently installed at the BRTS bus stations, Four/Two units per bus station)

The following are the Technical Specifications for Automatic Sliding Door System.

1) Station layout and placement of Automated Sliding Doors

Height: 7ft Width: 9.5ft

Plan drawing of BusStation

ELEVATION DRAWING OF BUS STATION

SECTION DRAWING OF BUS STATION

2) AUTOMATED SLIDING DOOR FUNCTIONAL REQUIREMENTS

The Sliding door should provide access facility to the passengers to board the bus and exit out of

the bus at BRTS bus stations. The doors are intended to be in closed position in normal condition

when there is no bus at the bus station; however in event of abnormal conditions or emergency

situations the station manager should have electronic/manual overriding control to manage the

doors. The door should open only in an event that the bus arrives at the station bay and intends to

allow passengers to enter or exit out of the bus.

3) AUTOMATIC SLIDING DOOR SPECIFICATIONS

All the Aluminum sections of the System should be of Jindal, Hindalco or equivalent. The thickness

of the same to be minimum 3.18mm. They have to be finished with Anodizing of approved shade

with minimum thickness of 20micron. The item to include all Gaskets, brushes, buffers and other

necessary hardware for the smooth operation, Lockeability and safety of the System. The sizes of

the Aluminum sections are provided in the drawings.

The System should be controlled by a microprocessor based electronic control and monitoring

equipment. Gear motor with encoder acting as an automatic limit switch and anti-crushing device

which, by means of the learning operation recognizes the mechanical stops and during the following

operations it controls speed and deceleration. The running units with reinforced self-lubricated

noise limiting nylon wheels, electricity-conducting synthetic material drive belt, safety photocell and

System for connection to framed wing or to tempered glass wing consisting of galvanized steel

adjustable brackets and aluminum supporting profiles and anodized or painted finish and the same

colour front guard should be provided.

Wing locking device complete with lever operated release System for manual opening and buffer

battery pack for emergency power supply.

Vendor shall provide opening/closing alarm on the door by way of blinking light and clear audio

interface suitable for crowded location.

4) DOOR GLASS MATERIAL SPECIFICATIONS

Laminated Glass Door

4mm thick toughened glass + 1.5 mm PVB film (Poly Vinyl Butyl film) + 4mm thick toughened glass

confirming to relevant IS codes of exterior glass work"

5) COMPATIBILITY FOR RFID SUBSYSTEM

The vendor shall provide Sliding Doors in such a way that the system is compatible with (i) the RFID

subsystem to be provided in this tender and (ii) the subsystem already installed on existing bus

station. The protocol design shall be showcased as and when required by Authority and the

Service provider must ensure that the System to be maintained through comprehensive maintenace

is is according to this protocol.

The System thus provided shall seamlessly integrate with the current System installed.

The service provider is required to share the protocol and logic of RFID subsystems with

the authority in order to make the system compatible, incase of not doing so will result in

termination of the Service provider and he shall forfeit his Performance Security.

Annexure7B: Specification for wireless controller for door operator

(To be installed at the BRTS Bus stations, One per bus station)

Specifications for RF Transceiver (Wireless central 4door controller unit)

No. Item Specifications

1 Operating voltage 12V dc

2 Current 0.4A dc

3 Enclosure MS powder coated wall mountable box.

4 Dimensions 192mm *96mm* 100mm

5 RF transceiver 2.4GHz,IS2400-2483.5MHz

6 Microcontroller 8bit,50ns Cycle time

7 Outputs 4 RLY and 4 Solid-state @ 12Vdc

8 Inputs 4 RS232 for RFID reading

(1) Four door controller over wireless.

(2) Supports bus orientation indication and control for individual doors.

(3) Supports audio announcement system.

(4) Onsite calibration of RFID over RF.

(5) Built in Watchdog and Reset circuit.

(6) Rugged and reliable.

(7) LED indications for easy diagnostics.

(8) Open and close commands supported.

(9) Secured serial protocol over RF.

Annexure7C: Specification for wireless controller for door operator

(To be installed at the BRTS Bus stations, One per bus station)

Operational Specifications:

(1) Buffer batteries for emergency power supply with UPS facility or anti-panic door opening facility

through the dip- switches

(2) Electronic force adjustment control

(3) Obstruction detection system which causes the door to stop or reverse operation when an

obstruction is detected

(4) Automatically controlled braking and slowdown operations

(5) Independently controlled open, partly open and close controls

(6) Manually adjustable thrust force on obstacles, opening speed, closing speed, automatically

controlled closing time and partly open operations

(7) Stop and reverse operation safety devices

(8) Operating parameters can be changed directly from the control panel, from an infrared control or

by connecting PC equipment with a interface to control software.

Annexure 7D: Specifications of RFID TAG

(Installed on buses and controls opening and closing of automatic doors by

synchronizing with the RFID Reader installed at BRTS Bus stations)

Specifications:

Sr Parameters Specifications

1 Typical Maximum read range Up to 150 cm

2 Dimensions 151x112 x7 mm(as above drawings )

3 Operatingtemperature -20°C to 55°C

4 Storagetemperature -20°C to 55°C

5 Currently Used Chip type EMH4100(or compatible)

6 CurrentlyusedPartnumber PartNO.:TAG90

7 Description 125kHz,ASK,Manchestercoding

8 Compatibility EMH4002

9 Coding Factory preprogrammed

Annexure 7E: Specifications for Emergency Door operations

Switches in POS Cabin

(Installed at each BRTS Bus stations, four switches per Bus station)

Specifications for Emergency Switch

Four emergency switches have been installed within each POS Cabin/Ticketing cabin at each BRTS

Bus station, for control of each of the four sliding doors at the bus station for manual operations of the

door in case of emergencies.

Annexure 7F: Service Level Conditions

1) Automatic Sliding Door operations:

The automatic sliding door should operate only when RFID Tag installed on each bus aligns

completely with the RFID Reader installed at each BRTS bus station door. The service provider

shall provide a mechanism such that the door is operated only when the mechanism senses that

the bus has come to a halt and the door of bus and the station have aligned to each other.

The mounting structure made of SS and which is needed to mount RFID reader on the station

shall also be in the scope of maintenance works. However the service provider shall be provided

with proper drawings as and when needed.

The RFID reader supplied by the Service Provider shall also have a weather proof acrylic cover on

top of the reader to ensure safety and weather protection.

The Service provider may provide visual alarm with buzzer on the station door to allow

passengers to know that the door is opening or closing.

2) System Availability

The System could be required to be functional round the clock, and the availability of the System

should be in excess of 99% of the operations time of and AMC period. Any other service level

metrics, as might be appropriately required, would be finalized during the contract signing stage.

3) Service monitoring

(a) Service provider will put in place a monitoring mechanism to monitor all Components of

automated sliding doors. Supplier through its monitoring system should provide data which is

sufficient to allow analysis and reporting of Component performance and availability to the detail

and frequency described in this Agreement.

(b) Supplier will additionally used at a gathered from its monitoring of the Components to

inform & take approval from competent authority for its decisions in respect of any changes to its

infrastructure which in its sole discretion, deems necessary to maintain or improve the availability

and performance of the services delivered to Authority.

4) Performance Reporting

Service Provider shall record performance and availability of each of the Customer Components

and report this information to the Customer. Where periodic account reviews are agreed by both

parties to be held between the Customer and Supplier, these reports will form an agenda for such

reviews. If the Customer Components include access to Service provider’s service system,

Service provider will enable the Customer to view the reports via Service Provider's service

5) Complaints Procedure

If the Customer has any complaints about the way in which Service provider support facilities are

being managed, the Customer Representative should contact the Supplier.

6) General Maintenance Conditions:

(a) The maintenance shall include both Preventive Maintenance and Corrective Maintenance.

(b) This SLA shall cover each and every part/component of the Automated Sliding Door

System. The service provider shall examine, clean, lubricate and adjust various components/parts

of the entire Automated Sliding Door System including all parts and components every month and

shall take necessary measures to maintain the Automated Sliding Door in proper working

conditions in accordance with the Specifications in the Agreement.

(c) The supplier shall supply and replace any part/components which are discovered to be

potentially detrimental to the safety of the user and/or to the efficient and cost effective operation

of the Sliding Door and which require immediate replacement.

(d) In case of need to replace any part/component, the supplier shall provide original make

genuine parts/components of similar/higher quality.

(e) In case of emergencies, the supplier shall respond immediately to take the necessary

actions irrespective of the provisions regarding time limit in the Agreement.

(f) The supplier shall be liable for any kind of damage to the user of the Sliding Door caused

by poor maintenance, delay in any repair/maintenance works and shall pay for the damage to the

Authority an equivalent amount provided by the Authority.

(g) Repairs shall be carried out generally during BRTS operational hours and also

during non operational hours as and when required.

7) Nature of Distress, Remedy Periods and Damages payable for Breach.

The Service provider shall during and the AMC period attain following standards of remedy for

each nature of distress specified. In the event of the service provider not being able to deliver the

services as shown above, damages shall be payable by the Service provider against default in

service as shown below.

Nature of Distress Maximum Damages payable

Turnaround/ Remedy for delay beyond

time (hrs) allowed Remedy period.

Operations of Automated 2 0.5% of the value of AMC per unit

Sliding Doors not possible/ per annum/s* not remedied per

jammed every hour of delay.

RFID sensing issues 2 0.5% of the value of AMC per unit

per annum/s* not remedied per

every hour of delay.

Station / Bus Controller 2 0.5% of the value of AMC per unit

issues per annum/s* not remedied per

every hour of delay.

Out of synchronized door 2 0.5% of the value of AMC per unit

opening /closing per annum/s* not remedied per

every hour of delay.

Any other To be specified by the 0.25% of the value of AMC per unit

Supplier at the time of per annum/s* not remedied per

call login. every hour of delay.

*For the purposes, the value of the unit shall be the billed value of the unit.

In addition to the above, for any non availability of the System below 99% of total operations time

of the AMC period in hours, damages shall be recoverable separately on a pro rata basis per every hour

of non operations below 99%. The AMC fees quoted will be used as a basis to calculate the damages

on an hourly basis.

8) Training Requirements

Training is an important activity for the successful implementation of Work. To make the Work a

success, the following training programs shall be arranged by the Service provider from time to

time depending on the requirement and understanding of the service centre operators,

participating users, etc. For all these training programs, the Service provider shall provide

adequate course material documents. The following are the trainings that may be imparted by the

Service provider:

a) Supplier shall impart training to Authority nominated trainer staff, so that they are aware of

the operations of the solution and further impart training to the relevant staff of Authority ensuring

smooth running of System at the selected sites.

b) Service Provider shall also be responsible for re-training the Authority nominated trainers

staff whenever changes are made in the System and it shall be the responsibility of the Service

Provider to ensure that the operators are familiar with new versions of System and its allied

Annexure 8: List of Approved Banks for Purpose of Providing

Bid Security/Performance Security/Tender Fee

List of Approved Banks for the Purpose of Providing Bid Security/Performance

Security/Tender Fee

The Bidder shall furnish, a Bid Security of the amount as shown in para 6 of the Table of IFB as

part of his bid, in the form of D.D. or pay order or Bank Guarantee in favour of Ahmedabad

Janmarg Limited.

The issuing branch of the bank guarantee shall be of Ahmedabad City only.

approved Banks are:

(A) Guarantee issued by following banks will be accepted as SD on permanent basis.

1. All Nationalized Banks

(B) Guarantees issued by following Banks will be accepted as SD.

(1) Commercial Banks:

Kotak Mahindra Bank

Tamilnadu Mercantile Bank

AU Small Finance Bank

Equitas Small Finance Bank

. Standard Charterd Bank

City Union Bank

DBS Bank India Limited

ESAF Small Finance Bank

IDFC First Bank

Jammu and Kashmir Bank

Jana Small Finance Bank

Karur Vyasya Bank

South Indian Bank

Utkarsh Small Finance Bank

(2) Co-Operative and Rural Banks of Gujarat :

The Kalupur Commercial Co-Operative Bank Ltd.

Rajkot Nagarik Sahakari Bank Ltd.

The Ahmedabad Mercantile Co-Operative Bank Ltd.

The Mehsana Urban Co-Operative Bank Ltd.

Nutan Nagrik Sahakari Bank Ltd.

Saurashtra Gramin Bank

The Gujarat State Co-Operative Bank

SBPP Co-OPerative Bank

SVC Co-Operative Bank

The Cosmos Co-Operative Bank

The Surat District Co-Operative Bank

The Surat Peoples Co-Operative Bank

The Panchmahal District Co-Operative Bank

The Baroda District Co-Operative Bank

Baroda Gujarat Gramin Bank