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Tender Value
Refer Docs
EMD Value
₹3 L
Closing Date
16 Sept 2026, 11:00 amClosed
Executive Engineer, M.C, Rohtak
Executive Engineer, M.C, Rohtak
Selection of an Experienced Agency / Firm / Organization for Setting up, Operation and Management of 22 Customer Facilitation Centres (CFCs) having 44 Service Windows for Electronic Delivery of Citizen Centric Services (e-Governance Initiative), alon
2026_HRY_545745_1
MCR/CFC/09/2026
Open Tender
Miscellaneous Services
Tender
365 days
Rohtak
Please refer Tender documents.
2 documents required · 2 mandatory
₹10,000
₹3 L
Yes
Executive Engineer, M.C, Rohtak
9 Sept 2026
5 Sept 2026
16 Sept 2026
5 Sept 2026
16 Sept 2026
5 Sept 2026
9 Sept 2026
| Sl No | Description | Qty | Unit | Est. Rate | Est. Amount |
|---|---|---|---|---|---|
| 1 | Part A — Recurring Charges
CFC Operator / Front Desk Executive — one per window (inclusive of wages, EPF, ESI, bonus, uniform, ID card and all statutory dues) Note: rate quoted per month | 44 | Per Operator per month | - | - |
| 2 | Part A — Recurring Charges
Call Centre Agent (inclusive of all statutory dues) Note: rate quoted per month | 4 | Per Agent per month | - | - |
| 3 | Part A — Recurring Charges
Supervisor (inclusive of all statutory dues)
Note: rate quoted per month | 1 | Per Supervisor per month | - | - |
| 4 | Part A — Recurring Charges
Furniture & fixtures, IT infrastructure, connectivity, stationery and consumables at CFC window (counter furniture, desktop with licensed OS & antivirus, colour printer, scanner / MFP, internet, UPS 30 min., biometric device, A4 paper, cartridges, registers etc.)
Note: rate quoted per month | 44 | Per window per month | - | - |
| 5 | Part A — Recurring Charges
24x7 Call Centre telephony & infrastructure — toll-free number, IVR, call recording, cloud licence, CRM / ticketing software
Note: rate quoted per month | 1 | Per month | - | - |
| 6 | Part A — Recurring Charges
Server configuration, hosting, data storage, daily backup and 24x7 web portal availability, and O&M of the WhatsApp Chatbot
Note: rate quoted per month | 1 | Per month | - | - |
| 7 | Part B — One-Time Charges
WhatsApp Chatbot — design, development, integration with municipal MIS / portal, testing and go-live
Note: rate quoted per year | 1 | Lump sum | - | - |
| 8 | Part B — One-Time Charges
Initial training and 2-week on-ground handholding support at 22 CFCs
Note: rate quoted per year | 1 | Lump sum | - | - |
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