CPPP

Financial Eval

Services

Miscellaneous Services

RFP for selection of Contact Centre Service Provider for IPPB

India Post Payments Bank Ltd

IPPB Corporate Office New Delhi | New Delhi, Delhi

Amount: Refer DocsCloses: 16 Aug 2022Closed

Bids

5 Bids20 Sept 2022

#	Company	Amount	Rank	Status
1	L1₹4.28Accepted-Finance	₹4.28	L1	Accepted-Finance L1 bidder
2	L2₹4.29Rejected-Finance	₹4.29	L2	Rejected-Finance L2 bidder
3	Rejected-Technical 4TH FLOOR ALTRUSIT MOUNT BEHIND HOTEL FURHILL NEAR TUNNEL NO 103 SHIMLA SHIMLA SHIMLA HIMACHAL PRADESH 171004 \| SHIMLA \| HIMACHAL PRADESH \| 171004	-	-	Rejected-Technical Technically disqualified
4	Not Admitted-Fee/PreQual/Technical	-	-	Not Admitted-Fee/PreQual/Technical Others-Wrong MSE exemption claimed for EMD. Bid not accepted and not considered for further evaluation. Major activity as per Udyam certificate is service (Trading). NIC Code does not mention anything about contact centre activities.
5	Not Admitted-Fee/PreQual/Technical 43 FF C CENTRE BASANT LOK VASANT VIHAR SOUTH WEST DELHI DELHI 110057 UDYAM DL 08 0001933 09AABCI3798K1ZZ B 07AABCI3798K1Z3 R MSME STATUS AS NOT VERIFIED \| NEW DELHI \| DELHI \| 110057	-	-	Not Admitted-Fee/PreQual/Technical EMD/Fee not received

Tender Value

Refer Docs

EMD Value

₹2.1 Cr

Closing Date

16 Aug 2022, 1:00 pmClosed

Tender Inviting Organisation

Name

CEO

Address

India Post Payments Bank Ltd 2nd Floor Speed Post Centre Building Bhai Veer Singh Marg Gole Market New Delhi 110001

Work Description

The bank is looking to select a service provider who can provide the contact centre services on 24x7x365 days basis as described in document.

Tender Information

Tender ID

2022_IPPB_703211_1

Reference Number

IPPB/OPS/2022-23/CC/2

Tender Type

Open Tender

Product Category

Miscellaneous Services

Period of Work

1095 days

Location

IPPB Corporate Office New Delhi

Source Website

Subscribe to view

Eligibility / Pre-Qualification

Please refer Tender documents.

Documents Required

5 documents required · 5 mandatory

Fee/PreQual/Technical

RequiredRFP document (.pdf)

RequiredEligibility Criteria (.pdf)

RequiredEMD and Tender Fees (.pdf)

RequiredOther documents (.rar)

Finance

RequiredBOQ (.xls)

Fee & Financial Details

Tender Fee Amount

₹10,000

Tender Fee Exemption Allowed

Yes

Tender Fee Payable To

INDIA POST PAYMENTS BANK

EMD Fee Amount

₹2.1 Cr

EMD Fee Exemption Allowed

Yes

Pre-Bid Meeting

Meeting Place

IPPB Corporate Office New Delhi

Important Dates

Last Activity

20 Sept 2022

Published

27 Jul 2022

Bid Opening

17 Aug 2022

Download Starts

27 Jul 2022

Download Ends

16 Aug 2022

Submission Starts

3 Aug 2022

Clarification Period

27 Jul 2022 - 1 Aug 2022

Pre-Bid Meeting

1 Aug 2022

BOQ Preview

•

Amount

•

BASE PRICE

•

Base Price for the RFP per connect minute

•

Bidder Name

•

Amount in Words

•

Conneqt Business Solutions Limited

•

DIGITECH CALL SYSTEM PVT. LTD.

•

DIGITECH CALL SYSTEM PVT. LTD.

Stage Documents

Stage Summary Snapshot

stage.html

html • 0.04 MB

Technical Evaluation

tech_eval.pdf

PDF

Financial Bid Opening

boq_comp_chart.xlsx

xlsx

Financial Evaluation

fin_eval.pdf

PDF

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

Tender Page Snapshot

details.html

html • 0.04 MB

Ready to Participate?

Download all tender documents and submit your bid