Bid for Hiring of an Agency for Providing Manpower Services

8.2 Format for Power of Attorney for Signing of the Proposal .............................................32

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

1. Introduction & Background

1.1. About Surat Municipal Corporation

Surat is one of the oldest municipalities of India established in 1852. Later, in 1966, it was

converted into a Municipal Corporation under the Bombay Provincial Municipal Corporation

(BPMC) Act, 1949. Surat Municipal Corporation functions as a local self-government, carrying

out all the obligatory and discretionary duties assigned under the GPMC Act.

Surat Municipal Corporation (SMC) perceives its role as the principal facilitator and provider

of services to provide a better quality of life for the city of Surat. SMC has responded to the

challengers of fastest population growth and high-speed economic development by adopting

the best urban management practices.

1.2. About Surat Smart City Development Ltd (SSCDL)

As per the GoI guidelines, Surat Municipal Corporation has formed a separate Special Purpose

Vehicle (SPV) as Surat Smart City Development Ltd. (SSCDL) for the implementation of projects

under the Smart City Mission for the city of Surat.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

2. Notice Inviting Bid

SURAT SMART CITY DEVELOPMENT LIMITED (SSCDL)

1st Floor, South Zone Office, Surat Municipal Corporation,

Opp. Satya Nagar, Udhna, Surat-394210

www.suratsmartcity.com

"Hiring of an Agency for Providing Manpower Services"

[Tender Notice No. SSCDL/ADV/No.05]

Bid for Hiring of an Agency for Providing Manpower Services to Surat Smart City

Development Limited is invited online on https://smctender.nprocure.com from the

bidder meeting the basic eligibility criteria as stated in the bid document.

Bid Fee (Non-refundable) • Rs. 4248/- (by DD or Banker’s Cheque only)

EMD • Rs. 1,00,000/- (by DD or Banker’s Cheque only)

Online Bid End Date (Last Date • Till 25/03/2026 upto 18:00 hrs.

of Online Submission of Bids

with all necessary documents as

per tender document

requirement in soft copy)

Submission (in Hard Copy) of • In sealed envelope strictly by RPAD/Postal Speed

Bid Fee, EMD and Affidavit Post on or before 01/04/2026 upto 18:00 hrs. to

the Chief Accountant, Surat Municipal

Corporation, "Shri Tapi Bhawan - Surat

Mahanagar Seva Sadan" Gordhandas

Chokhawala Marg, Shri Tapipura, Surat -

Tender documents are available on website https://smctender.nprocure.com and bidders

have to submit price bid and Technical Bid online along with all necessary documents on or

before the last date & time for submission.

The right to accept/reject any or all bid(s) received is reserved without assigning any reason

Chief Executive Officer

Surat Smart City Development Limited

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

3. Broad Scope of Work

SSCDL is looking for agencies eligible for providing manpower service on outsourcing basis

with comprehensive set of skills, experience, and proven track record to carry out the work.

The broad scope of the work will be as under:

3.1. Talent Sourcing and Identification

3.1.1. Proactively source potential candidates through various channels including, but

not limited to, job portals, social media, referrals, and the agency's own

3.1.2. Target suitable candidates based on specific job requirements provided by

3.2. Screening and Shortlisting

3.2.1. Conduct preliminary screenings, such as resume evaluations and initial

interviews, to ensure candidates meet the minimum experience and

qualification requirements.

3.2.2. Shortlist candidates based on predefined criteria, including educational

qualifications, experience, skillsets, etc. for the organization.

3.3. Candidate Engagement and Coordination

3.3.1. Ensure consistent communication with shortlisted candidates throughout the

recruitment process, from application to onboarding.

3.3.2. Coordinate interviews between candidates and the organization, providing

guidance and preparing candidates as needed.

3.4. Assessment and Interview Support

3.4.1. Arrange technical, psychometric, or other relevant assessments as required for

3.4.2. Provide feedback and insights gathered during the screening phase to assist in

evaluating the candidates.

3.5. Offer Negotiation and Post-Offer Engagement

3.5.1. Assist in salary and role negotiations to ensure a smooth offer rollout process.

3.5.2. Engage with candidates’ post-offer acceptance to address any concerns and

ensure smooth transitioning and onboarding.

3.6. Industry and Market Insights

3.6.1. Share periodic insights on industry hiring trends, compensation benchmarks,

and competitor analysis to align recruitment strategies with market standards.

3.7.1. Ensure compliance with all applicable labor laws and organizational policies.

3.7.2. Maintain strict confidentiality of all candidates and organizational data

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

4. Eligibility Criteria

The companies/firms interested in being considered for ‘Bid for Hiring of an Agency for

Providing Manpower Services’ must fulfill the following minimum criteria:

1) The bidder should be a company registered under the Companies Act, 1956 or registered

LLP as per the LLP Act 2008 or a registered Partnership Firms and should be in operation

for at least 5 years as on 31.12.2025 and should have their registered offices in India.

2) The bidder shall have an average annual turnover not less than Rs. 5 Crores (Rs. Five

Crores) for the last three financial years. For this purpose, turnover figures as pre last three

audited balance sheets are to be considered. For this purpose, last financial year would be

considered as the one ended on 31.03.2025.

3) The bidder shall have at least 5 years of experience of providing similar services as on

date of publication of tender.

4) The bidder should have undertaken at least THREE projects pertaining to hiring of experts

(especially Engineers, IT professionals, analysts, managers, incubators, senior management

positions, etc.) for Central Government / State Government / State or Central Government

Owned Agencies / State or Central Government PSUs / Departments of State or Central

Government / ULBs / SPVs established by State or ULB in last 5 Years as on date of

publication of tender.

5) The bidder should have undertaken projects pertaining to hiring of minimum 20 experts

(especially Engineers, IT professionals, analysts, managers, incubators, senior management

positions, etc.) for Central Government / State Government / State or Central Government

Owned Agencies / State or Central Government PSUs / Departments of State or Central

Government / ULBs / SPVs established by State or ULB in last 5 Years as on date of

publication of tender.

6) The Bidder should not have been blacklisted /debarred by any of the Government or

Public Sector Units in India as on the date of bid submission. The bidder should not be

insolvent, in receivership, bankrupt or being wound up, not have its affairs

administered by a court or a judicial officer, not have its business activities suspended and

must not be the subject of legal proceedings for any of the foregoing reasons.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

5. Instructions for the Bidder

5.1. Availing Bid Documents

Blank bid documents can be downloaded from the web site

https://smctender.nprocure.com upto the date and time mentioned in the Online Bid

Invitation Notice SSCDL/ADV/NO.05.

5.2. Addenda & Corrigenda

If required the Addenda and Corrigenda will be issued pursuant to the pre-bid

conference and the same will form the part of the original bid documents and shall

override any contradicting effects in the original bid papers.

5.3. Submission of Price Bid and Technical BID

The price bid and the technical bid containing all the relevant supporting documents

must be submitted online only on https://smctender.nprocure.com on or before the last

date of submission of the bid. No documents except the Bid Fee and EMD to be accepted

in hardcopy. It is advised to keep the softcopy of the relevant documents ready and

upload the same in advance on https://smctender.nprocure.com with respect to this

tender to avoid issues if any.

All the relevant softcopy should invariably follow the (n)Code portal's specific

requirements pertaining to file types, file size, file name length, etc.

o File Types: Files with only .pdf, .doc, .txt, .xls, .ppt, .pps, .png, .gif, .jpg, .zip, .rar

extension can be uploaded.

o File name: It should not be more than70 characters. Special Characters Like ( ' %

@ < > : * ? | & ~ ^) are not permitted.

o File size: Single file size should not be more than 3 MB.

The bid document (duly signed and stamped) in hard copy shall be submitted by the

successful bidder upon intimation from SSCDL.

5.4. Authorized Signatory

For the purpose of submission of the bid, the bidder may be represented by either the

Principal Officer (MD/CEO/Company Secretary) or his duly Authorized Representative, in

which case he/she shall submit a certificate of authority along with the technical bid. All

certificates and documents (including any clarifications sought and any subsequent

correspondences) received hereby, shall, as far as possible, be furnished and signed by

the authorized representative or the principal officer.

5.5. Bid Fee & Earnest Money Deposit (EMD)

• The bidder should pay non-refundable Bid Fee of Rs. 4248/- and EMD of Rs.

1,00,000/- by separate Demand Draft or Banker's Cheque of any

scheduled/nationalised bank payable at Surat in favour of Surat Smart City

Development Limited.

• Failure to submit Bid Fee and EMD as required shall lead to the tender being rejected

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

5.6. The bidder will be bound by the details furnished to SSCDL, while submitting the tender

or at subsequent stage. In case, any of such documents furnished by the bidder is found

to be false at any stage, it would be deemed to be a breach of terms of contract making

him/her liable to legal action besides termination of contract.

5.7. Online Submission of the Technical Bid:

The bidder will be required to upload the duly signed, stamped and notarized colour

scanned copy of below mentioned documents in the same order of sequence online on

smc.nprocure.com during e-tendering process. The indicative list of documents to be

submitted is as per Section –

5.8. Demand Draft for E.M.D. & Tender (Bid) fee shall be submitted in electronic format

through online mode (by scanning) while uploading the bid. This submission shall

mean that E.M.D. & tender fee are received for purpose of opening of the bid.

Accordingly offer of those shall be opened whose E.M.D. & tender (bid) fee is

received electronically. However, for the purpose of realization of D.D. bidder shall

send the D.D. in original through RPAD / Speed post so as to reach to Chief

Accountant, SMC on or before 01/04/2026 upto 18:00 hrs. Penal action for not

submitting D.D. in original to shall be initiated and action shall be taken for

abeyance of registration and cancellation of E-tendering code for one year. Any

documents in supporting of bid shall be in electronic format only through online

(by scanning) & hard copy will not be accepted separately.

5.9. All documents must be coloured scanned to be seen as original. Scanning in black

and white or gray shall not be acceptable.

5.10. All documents must be notarized with clearly-displaying stamp, number and name

5.11. Sealing, marking and submission of the Bid Fee and EMD:

The “Bid Fee and EMD” shall be put in an envelope containing Bid Fee and Earnest Money

Deposit (EMD) and shall be super scribed as “Bid Fee & EMD”

The envelope must be sealed and super scribed and must be sent as under:

Details to be mentioned on sealed envelop

Tender Details The Chief Accountant,

• Notice No.: SSCDL/ADV/No.05

Surat Municipal Corporation,

• Bid for Hiring of an Agency for

Providing Manpower Services "Shri Tapi Bhawan - Surat Mahanagar Seva Sadan"

• Last Submission Date: 01/04/2026 Gordhandas Chokhawala Marg,

From: Shri Tapipura, Surat -

<<Name of the Bidding Entity>> Gujarat, INDIA.

<<Address of Bidding Entity>>

The envelope containing EMD and Bid Fee must be sent strictly by Postal Speed

Post or Registered Post AD only so as to reach on or before 01/04/2026 upto

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

18:00 hrs. Bids received in any other manner or mode (like courier,

in person, etc.) will not be considered. SSCDL won’t be

responsible for postal delays.

TECHNICAL BID & PRICE BID

The technical bid & price bid must be submitted online on

https://smctender.nprocure.com. It should not to be sent physically, if submitted

physically the bid shall be rejected.

5.12. Punitive Action in case of non-submission of EMD, Tender (Bid) Fee & Affidavit

a) Demand Draft for E.M.D. & Tender (Bid) fee shall be submitted in electronic format

through online mode (by scanning) while uploading the bid. This submission shall

mean that E.M.D. & tender fee are received for purpose of opening of the bid.

Accordingly offer of those shall be opened whose E.M.D. & tender (bid) fee is received

electronically. However, for the purpose of realization of D.D. bidder shall send the

D.D. in original through RPAD / Speed post as per Clasue-3.7 so as to reach to Chief

Accountant, SMC within 7 days from the last date of online submission of the bid as

per tender notice or addenda thereto.

b) Punitive action will be taken for not submitting original Demand Draft of EMD

& Tender Fee to the Account Department of Surat Municipal Corporation within

period as mention in tender notice or Addenda thereto for the first time as

mentioned below.

Sr. No. Tender Amount Penalty Amount in Rs.

1. Up to Rs. 1 Crore Rs. 10,000/-

2. More than Rs. 1 Crore and Upto Rs. 10 Crore Rs. 20,000/-

3. More than Rs. 10 Crore and Upto Rs. 50 Crore Rs. 30,000/-

4. More than Rs. 50 Crore and Upto Rs. 100 Crore Rs. 70,000/-

5. More than Rs. 100 Crore Rs. 1,00,000/-

c) If bidder will not submit the penalty amount within 10 days to Surat Smart City

Development Ltd. and/or bidder will not submit the demand draft in original for the

second time and after, punitive action shall be taken for abeyance of registration and

cancellation of E-tendering code for 6 (six) months.

d) Any documents in supporting of bid shall be in electronic format only through online

(by scanning) & hard copy will not be accepted separately.

5.13. Late Bids: Bids not reaching on or before the specified time limit will not be accepted.

5.14. Withdrawal of Bids

Bid once filled in, submitted shall not be allowed to be withdrawn till the validity of the

bid remains in force or else the EMD shall be liable for forfeiture.

5.15. Period of Validity

The offer should be valid for acceptance for a minimum period of 180 days from the

date of opening of the Price Bid. If required, SSCDL may request the bidder to have it

extended for a further period.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

5.16. Bid Currency: Prices shall be expressed in Indian Rupees only.

5.17. Language of Bids

The bids prepared by the bidder shall be in the English language. The supporting

documents in language other than English/Hindi/Gujarati must have its English

translation (which is to be duly attested by the bidder), for purposes of interpretation of

the bid, the English translation shall govern.

5.18. Right To Accept Or Reject Any Bid Or All Bids

SSCDL reserves the right to accept or reject any bid and annul the bidding process and

reject all bids at any time prior to award of contract, without thereby incurring any

liability to the affected bidder or bidders or any obligation to inform the affected bidder

or bidders of the ground for SSCDL’s action.

5.19. Firm Prices

Prices quoted must be firm and final and shall not be subject to any upward

modifications, on any account whatsoever. The bid prices shall be indicated in India

Rupees (INR) only.

5.20. Costs tobe Borne by Bidder

All costs and expenses (whether in terms of time or money) incurred by the bidder in

any way associated with the development, preparation and submission of the bid,

including but not limited to attendance at meetings, discussions, demonstrations, etc.

and providing any additional information required by SSCDL, will be borne entirely and

exclusively by the bidder.

5.21. Acceptance of Terms & Conditions

The bidder will, by taking participation in the bidding process and submitting the bid

documents, be deemed to have thoroughly read, studied and understood the bid

documents including scope of work, the terms and conditions, instructions, etc. referred

there in and the same are acceptable to the bidder.

5.22. All entries in the tender form should be legible and filled clearly. If the space for

furnishing information is insufficient, a separate sheet duly signed by the authorized

signatory may be attached. However, the interlineations, erasures or overwriting, if any,

in the Technical Bid Application must be attested by the person authorized to sign the

5.23. It is to be ensured that the complete information as required by this office may be

furnished by the bidders in the prescribed format. Formats submitted with incomplete

information and not conforming to the requirements are liable to be rejected.

5.24. Disqualifications: A Bidder shall be disqualified and Bids will not be considered if

a) Each of the envelopes does not show on it the reference of bid number and

description as denoted and thus gets opened before due date(s) of opening specified

in Notice Inviting Bids.

b) The Price Bid and Technical Bid is submitted physically which leads to revelation of

prices before the due date of opening of the Price Bid.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

c) The Earnest Money Deposit (EMD) & Bid fee is not deposited in the manner specified

d) The Bid documents are in a language other than English and do not contain its English

e) The Bid documents are not signed affixing stamp by the authorised signatory.

f) The Bid documents submitted are incomplete and/or ambiguous in any respect.

g) Non-compliance of provisions and requirements of the Bid documents.

h) Any or all correction(s) or pasted slip(s) is/are not initialed, authenticated by the

i) The Bid documents are not submitted in the manner specified in the bid document.

j) Eligibility criteria are not met with.

k) Any form of canvassing/lobbying/influence/query regarding short listing, status etc.

will result in a disqualification.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

6. Indicative list of Documents to be submitted

The bidder shall submit all the relevant documents so as to ascertain the claims made.

Following is the indicative list of documents that are to be submitted.

# Eligibility Criteria Proof Document Required Instruction for Online

Document Submission

1. The bidder should be a Registered Incorporation Notarised colour scan

company registered under the Company Certificate with copy clearly-displaying

Companies Act, 1956 or ROC stamp, number and

LLP Registration name of the notary.

registered LLP as per the LLP

Act 2008 or a registered certificate as

Partnership Firms and should per LLP Act

be in operation for at least

years as on 31.12.2025 and Partnership - Legally valid

Firm Partnership

should have their registered

offices in India.

of Registrar of

Along with relevant certificate

for change of name (if any) must

2. The bidder shall have an • Copy of the Audited Profit Notarised colour scan

average annual turnover not and Loss statement copy clearly-displaying

less than Rs. 5 Crores (Rs. Five • Statutory auditor / CA stamp, number and

certificate regarding name of the notary.

Crores) for the last three

turnover as per Annexure

financial years. For this

purpose, turnover figures as

pre last three audited balance

sheets are to be considered. For

this purpose, last financial year

would be considered as the one

ended on 31.03.2025.

3. The bidder shall have at least 5 Copy work order / purchase Notarised colour scan

years of experience of order and completion certificate copy clearly-displaying

providing similar services as on from client for each of the stamp, number and

projects undertaken clearly name of the notary.

date of publication of tender.

specifying the date and nature

of work similar to this tender.

4. The bidder should have Copy work order / purchase Notarised colour scan

undertaken at least THREE order and completion certificate copy clearly-displaying

projects pertaining to hiring of from client for each of the stamp, number and

projects undertaken clearly name of the notary.

experts (especially Engineers, IT

specifying the date, project

professionals, analysts,

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

managers, incubators, senior value and nature of work and

management positions, etc.) details of experts hired.

for Central Government / State

Government / State or Central

Government Owned Agencies /

State or Central Government

PSUs / Departments of State or

Central Government / ULBs /

SPVs established by State or

ULB in last 5 Years as on date

of publication of tender.

5. The bidder should have Copy work order / purchase Notarised colour scan

undertaken projects pertaining order and completion certificate copy clearly-displaying

to hiring of minimum 20 experts from client for each of the stamp, number and

(especially Engineers, IT projects undertaken clearly name of the notary.

professionals, analysts, managers, specifying the date, project

incubators, senior management value and nature of work and

positions, etc.) for Central details and count of experts

Government / State Government / hired.

State or Central Government

Owned Agencies / State or Central

Government PSUs / Departments

of State or Central Government /

ULBs / SPVs established by State

or ULB in last 5 Years as on date of

publication of tender.

6. The Bidder should not have Forwarding letter cum Colour scan copy of

been blacklisted /debarred declaration as per Annexure-8.3 document, which is duly

by any of the Government or signed & stamped by

authorized signatory

Public Sector Units in India as

on the date of bid submission.

The bidder should not be

insolvent, in receivership,

bankrupt or being wound up,

not have its affairs

administered by a court or a

judicial officer, not have its

business activities suspended

and must not be the subject of

legal proceedings for any of the

foregoing reasons.

7. The bidder should furnish, as part As per Section 5, Clause 5.5 Colour scan copy of

of its bid, Bid Fee of Rs. 4248/- in document.

the form of Demand Draft or

Banker’s Cheque Physical copy to be

submitted as per

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

8. The bidder should furnish, as part As per Section 5, Clause 5.5 Colour scan copy of

of its bid, Earnest Money Deposit document.

(EMD) of Rs. 1,00,000/- in the form

of Demand Draft or Banker’s Physical copy to be

Cheque submitted as per

9. Particulars of the Bidders As per Annexure 8.1 Colour scan copy of

document, which is duly

signed & stamped by

authorized signatory

10. Proof of Authorized Signatory Power of Attorney for signing of Colour scan copy of

the proposal as per Annexure document, which is duly

8.2 signed & stamped by

authorized signatory

11. Affidavit As per Annexure 8.5 Colour scan copy of

Physical copy to be

submitted as per

12. Acceptance of terms and Signed copy of RFP document Colour scan copy of RFP

conditions and Addenda & Corrigenda if and Addenda &

any Corrigenda, which is

duly signed & stamped

by authorized signatory.

13. Solvency Certificate amounting As per Section 7, Clause 87 Notarised colour scan

to minimum Rs. 20,00,000/- copy of supporting

(Rupees Twenty Lakh) or more documents clearly

displaying stamp,

from a scheduled/ nationalized

number and name of

14. GST Registration GST Registration Certificate Notarised colour scan

indicating GST number copy of supporting

documents clearly

displaying stamp,

number and name of

15. PAN Card PAN Card Notarised colour scan

copy of supporting

documents clearly

displaying stamp,

number and name of

16. Any other supporting document Any other document not Notarised colour scan

required to fulfill RFP mentioned above but required copy of supporting

requirements. as per RFP or as supporting documents clearly

document to substantiate the displaying stamp,

claim made by the bidder. number and name of

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

7. Terms and Conditions

1. The purpose of this tender is to empanel a reputed consulting organisation who has proven

experience and necessary expertise to render Recruitment Services includes sourcing,

screening, hiring of high-quality candidate for SSCDL.

2. The agency will be expected to bring in market expertise, speed, and efficiency to support

the organization's talent acquisition needs.

3. Nodal Authority: Surat Smart City Development Limited (SSCDL) is issuing this Tender as

the Nodal Authority. The rates, terms, conditions, scope of services under this Tender shall

be applicable to SSCDL and its affiliated/associated entities as defined herein.

4. Beneficiary Entities: For the purpose of this Tender, “Beneficiary Entities” shall include

Surat Municipal Corporation, AIC SURATi iLab and any other Special Purpose Vehicle (SPV),

municipal undertaking, subsidiary, or institution controlled, owned, or administratively

linked with SSCDL or SMC, as may be notified during the Contract Period.

5. Scope Extension to Beneficiary Entities:

(i) The Selected Agency shall provide recruitment, screening, talent search, evaluation,

background verification, and related manpower sourcing services to SSCDL and to any

Beneficiary Entity as per requirement.

(ii) All services rendered to Beneficiary Entities shall be governed by the same terms, rates,

SLAs, penalties, and terms & conditions as applicable to SSCDL under this tender.

6. Manpower requirements may be communicated directly by SSCDL on behalf of a

Beneficiary Entity; or by the Beneficiary Entity with intimation to SSCDL

7. The selected agency is required to meet the following performance standards:

(i) Reduce the average time taken from requisition to onboarding, aligning with

company’s needs and timelines. Ensure quality by recommending candidates who

meet or exceed performance expectations and align well with the organizational

(ii) Provide a positive and professional experience to candidates, regardless of the

outcome of their application, reflecting well on the organization’s employer brand.

(iii) Submit weekly/monthly progress reports detailing the status of each requisition.

(iv) Conduct thorough verification of candidate credentials, references, and backgrounds

8. Nodal Authority will be supporting the process by

(i) Providing clear and detailed job descriptions, hiring requirements, and timelines to

facilitate effective recruitment.

(ii) Offering timely feedback on submitted candidates and decisions on shortlisted

(iii) Supporting the agency in the final selection process and maintain open

communication to address any challenges.

9. Requirement on Need Basis (No Minimum Commitment)

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

(i) The manpower requirement under this Tender is indeterminate and requirement-

(ii) The Selected Agency shall be required to source, screen, and onboard manpower

strictly on an “as and when required” basis, upon written or electronic communication

by SSCDL or its authorized Beneficiary Entity.

10. No Minimum Guarantee

(i) Issuance of this Tender does not guarantee:

• Any minimum number of positions

• Any assured value of work

• Any fixed monthly engagement

• Any exclusive recruitment mandates

(ii) The Selected Agency acknowledges that deployment volumes may vary depending on

project needs, administrative approvals, funding availability, or policy decisions.

(iii) No claim for idle charges, loss of business, or anticipated profit shall be entertained

on account of non-issuance or reduction of requisitions.

(iv) SSCDL reserves the right to increase or decrease the requirements as well as the

compensation from time to time and the same will be binding to the agency.

11. Rate Applicability

(i) The rates quoted in the Financial Bid shall remain firm and applicable irrespective of:

• Number of positions

• Frequency of requisitions

• Urgency of requirement

• Beneficiary Entity concerned

(ii) No escalation in rates shall be permitted on account of low volume or sporadic

12. Right to Alternative Recruitment: SSCDL or its beneficiary entities reserves the right to

cancel or modify any requisition or defer recruitment or adopt alternate recruitment

methods in exceptional cases without assigning reasons and without liability.

13. The requirements in this bid are tentative. The exact requirements will be communicated

by SSCDL or beneficiary entity by way of indent/intimation by providing the details of the

openings along with job description, roles & responsibilities, qualification & experience

requirements, compensation range to the empaneled agency. Based on the requirement,

the selected agency will carry out initial screening of candidates through resume evaluation

and initial interviews to ascertain qualification compliance, experience relevance, skill

suitability and submit the profiles of the shortlisted candidates to SSCDL or beneficiary

entity. Such shortlisted candidates will be selected based on the written exam and/or

personal interview by SSCDL or beneficiary entity. On selection a written/official email

communication will be provided to the selected agency. Selected agency will promptly

onboard such candidate and deploy it at SSCDL or beneficiary entity. The payment liability

will start from the deployment date of such selected candidate.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

14. The Selected Agency shall raise all invoices to SSCDL, and SSCDL may internally apportion

costs to the concerned Beneficiary Entity. Under no circumstances shall differential rates

be charged to different Beneficiary Entities.

15. Based on the screening by SSCDL, only shortlisted candidates will be called for written test,

personal interview or both. The selected agency will coordinate the same and ensure

availability of shortlisted candidate for this.

16. DECISION ON REASONABILITY OF SERVICE CHARGE:

(i) The bidders are required to quote only “Per Resource Service Charge in Percentage

(%) of Gross Monthly Salary excluding GST”. To ensure financial viability, statutory

compliance, and quality service delivery, the minimum permissible Service Charge

shall be Three Percent (3%) of the Gross Monthly Salary (excluding GST). Tenderers

quoting charges below 3% shall be DISQUALIFIED.

(ii) SSCDL reserves right to take a view on the reasonability of the rate of service charge.

The decision of SSCDL in this regard shall be final and binding. No representation will

be entertained and replied to.

17. Only the commercial bids of technically qualified bidders would be considered. The agency

whose commercial bid is the lowest would be considered as successful and awarded the

contract. In case of tie (commercial bids of two or more bidders being equal), bidders

having higher average turn-over (in the last 3 financial years) will be offered the contract.

By submitting a bid for the tender, the agency implicitly agrees to the above condition.

18. The relationship of parties under this Agreement is on “Principal to Principal basis”. The

agency shall provide, carry out and perform the services under this Agreement, as an

independent entity. The execution of the Assignment or the performance of the Services

under the contract, shall not be construed to create or intend to create a partnership, or a

joint venture or Client employee relationship between the Parties.

19. The selected agency shall be solely responsible for any loss or damage due to accident

caused to the life and property of the selected agency including its employees, workers,

representatives, agents etc. during the execution of the Assignment and in no case the

SSCDL shall be liable/ responsible for the ‘same.

20. The manpower deployed by the selected agency for the execution of the contract shall be

the employees of the selected agency for all intents and purposes and in no case, there

shall be any relationship of employee and employer between the said persons and SSCDL

either implicitly or explicitly.

21. The selected agency shall be liable for payment of salary and all other dues within the

stipulated time to the persons so deployed under this tender which the selected agency is

liable to pay under the various Labour Regulations and other statutory provisions. SSCDL

shall be absolved from any such liability at its own level.

22. The selected agency must comply with all the laws, rules, orders, notifications, etc. whether

central or state or local as applicable to it or to this contract from time to time at its cost.

23. The Contractor shall have a valid license obtained from Licensing Authority under the

Contract Labour (Regulation & Abolition) Act,

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

24. The Contractor shall submit the EPF code number obtained from the authorities concerned

under the Employees provident Fund and Miscellaneous Provisions Act,

25. The Contractor shall maintain all records/registers required to be maintained by him under

various labour laws mentioned above and produce the same before the Statutory

Authorities when required.

26. The selected agency undertakes to comply with all statutes, rules, regulations, and bylaws,

during the entire period of this contract.

27. The selected agency shall maintain all statutory registers under the applicable Law. The

agency shall produce the same on demand to SSCDL any other authority under Law.

28. In case, the agency fails to comply with any statutory / taxation liability under appropriate

law, and as a result thereof SSCDL is put to any loss / obligation, monetary or otherwise,

SSCDL will be entitled to get itself reimbursed out of the outstanding bills or the

Performance Security Deposit of the agency, to the extent of the loss or obligation in

monetary terms.

29. The Contractor undertakes to obtain any license, permit, consent, sanction etc. as may be

required or called for from/by local or state or central or any other authority for doing such

work. The Contractor shall comply with all applicable laws, rules and regulations in force.

The Contractor undertakes to obtain such permission/license as may be required under

the Central Contract Labour (Regulation and Abolition) Act, 1970. The Contractor

undertakes to produce the license/permission etc. so obtained to IISc or furnish copies

thereof as and when required by SSCDL. The Contractor also undertakes to keep and get

renewed such license, permission etc. from time to time. The Contractor shall be

responsible for any contravention of the local, municipal, central, state, any other laws,

rules, regulations, etc.

30. The selected agency shall not be allowed to transfer, assign, pledge or sub-contract its

rights and liabilities under this contract.

31. In case, the person employed by the successful bidder commits any act of omission

/commission that amounts to misconduct /indiscipline/ incompetence / security risks, the

selected agency will be liable to take appropriate disciplinary action against such persons,

including their removal from work, failing which it would be assumed as breach of contract

which may lead to cancellation of contract. Such person/staff who had committed an act

of omission / commission that amounts to misconduct /indiscipline/ incompetence /

security risks shall not be redeployed in SSCDL or beneficiary entities in future.

32. The persons deployed / proposed for deployment should not have any Police Records/

Criminal cases against them. The agency should make adequate enquiries about the

character and antecedents of the persons whom they are recommending.

33. The transportation, food, medical and other statutory/ legal requirements (if any) in respect

of each staff of the agency shall be the responsibility of the agency as per the prevailing

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

34. For all intents and purposes, the selected agency shall be the “Employer” within the

meaning of different Labour Legislations in respect of manpower so employed and

deployed at SSCDL or beneficiary entities, for contractual services.

35. The manpower deployed by the selected agency for providing the services shall not have

any claims of Master and Servant relationship vis-a-vis SSCDL or beneficiary entities nor

have any principal and agent relationship with or against the SSCDL or beneficiary entities.

36. The selected agency shall be solely responsible for the redressal of grievances / resolution

of disputes relating to person deployed. SSCDL or beneficiary entities, shall in no way, be

responsible for settlement of such issues whatsoever. SSCDL or beneficiary entities shall

not be responsible for any damages, losses, FINANCIAL or other injury claims to any person

deployed by service providing agency in the course of their performing the

functions/duties, or for payment towards any compensation.

37. The manpower deployed by the contractor for the contract shall not be entitled for claim,

pay, perks and other facilities which may be admissible to casual, ad-hoc regular /

confirmed employees of SSCDL or beneficiary entities, during the currency or after expiry

of the contract. In case of termination of the contract also, the persons deployed by the

contractor shall not be entitled to or and will have any claim for absorption or relaxation

for absorption in the regular / otherwise capacity in SSCDL or beneficiary entities. The

Contractor should communicate the above to all the manpower deployed in SSCDL or

beneficiary entities by the contractor.

38. The selected agency will indemnify SSCDL and beneficiary entities from all legal,

FINANCIAL, statutory, taxation, and associated other liabilities.

39. The selected agency shall be responsible for proper maintenance of decorum, punctuality,

discipline and work output.

40. The illustrative list of manpower with approximate cost to the office through outsourcing

to be engaged by SSCDL or beneficiary entities during the period of contract is as per

Annexure-A. The requirement there at is only tentative and may vary depending upon the

volume of work, functional requirements etc. Any additional requirement/variation of

manpower including qualifications shall be communicated to the Agency at the sole

discretion of SSCDL as and when the need arises during the period of contract.

41. The selected agency shall issue identity cards to staff deployed under this contract.

42. Along with the payment invoice, the selected agency will certify that the monthly salary

invoice of all categories of contractual employees deployed by it is complete and no

person has been left and no supplementary bill will be submitted thereafter. The proof of

disbursement of salary is to be attached along with the invoice.

43. The Agency shall disburse salary to its staff deployed under this tender before 5 th of each

month through their bank accounts (e-transfer mode only and not in cash or cheque). The

agency shall submit the monthly bill after disbursing the wages along with attendance

sheet and the same shall be paid by SSCDL after applying usual checks and also after

deduction non-deployment charges, penalty, applicable taxes or/and other dues, if any. In

the bill, the agency will clearly indicate the break-up of monthly payment details of each

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

outsourced staff alongwith the Agency's service charges. The agency will clearly indicate

the gross salary etc., each & every deduction made and net payment made to each person.

Documentary proof has to be provided that the bank has transferred the amount in the

accounts of each worker and also the receipt of EPF And ESIC of previous month with the

claim raised for reimbursement. The payment will be made on reimbursement basis only

and not in advance. On receipt of the bills with all necessary supporting documents, SSCDL

will try to release the payment on priority basis. However, the agency will not link the

payment by SSCDL with the payment to the staff and shall ensure to pay the wages in time

irrespective of delay in payment of Bill by SSCDL for whatever reason.

44. The personnel deployed under this contract shall maintain proper secrecy and shall not

disclose any secret official information to any unauthorized person.

45. In case of any loss, theft, sabotage etc. caused by or attributable to any of the personnel

deployed by the selected agency, SSCDL or beneficiary entities shall have the right to claim

the damages from the selected agency.

46. The staff deputed by the selected agency for the working in SSCDL or beneficiary entities

will be dedicated full time staff. After successful completion of 1 year of the given resource,

the competent officer/authority of SSCDL or beneficiary entity will take a decision w.r.t.

increment and its percentage, based on the performance of the concerned deputed staff.

The decision of SSCDL or beneficiary entity with regards to continuation of deputed staff

for further period and the salary will be final and binding to the selected entity.

47. All the monitoring and reporting aspects of the deputed staff will be under the control and

supervision of the concern reporting officer of SSCDL or beneficiary entity as the case may

be. The staff will be required to work under such reporting officer and carry out tasks

assigned by the concern reporting officer.

48. Leave cannot be claimed as deputed staff’s right. Except in case of emergencies, all leave

will be granted subject to organization’s requirements. However, the decision of the

reporting officer in case of approval of a leave will be final and binding.

49. The selected agency shall be liable for various human resources activities like monthly

checking of attendance, salary calculation for the month, etc. For executing this work with

ease and for smooth functioning of the manpower, it is required that the agency shall

nominate dedicated HR executive/ manager as SPOC without any cost to SSCDL or

beneficiary entities for the carrying out the day-to-day activities and act as the Nodal point

for SSCDL and the staff deployed.

50. In case any of the person so deployed by the Agency does not come up to the mark in

terms of general discipline or does not perform her/ his duties properly or indulges in

any unlawful activity including riots or disorderly conduct, the Agency on the request of

SSCDL or beneficiary entities, shall immediately withdraw such person(s). SSCDL or

beneficiary entities shall have the right to discontinue the services of such staff deployed

by the agency at any point of time and without assigning any reason.

51. The requirement given in the scope of work is only indicative. SSCDL reserves the right

either to increase or decrease it as per requirement. The decision of SSCDL in this regard

shall be final and binding on the Contractor.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

52. The bidder shall depute a person on its staff at SSCDL or beneficiary entities only after the

person is interviewed / screened using any selection procedure by SSCDL or beneficiary

entities and/or its any representative(s) and the sanction for the same is given in writing.

Moreover, the bidder shall remove a person from its staff at SSCDL or beneficiary entities

if instructed to do so. All persons deputed shall be on the payroll of the Bidder’s

53. The bidder shall depute additional professional(s) on written demand by SSCDL or

beneficiary entities, or if SSCDL or beneficiary entities instructs shall drop a

professional/professionals.

54. If required, the selected agency will be required to provide the additional resources for a

shorter period also in case of any exigencies as per the requirement of SSCDL or beneficiary

55. The personnel deputed under this tender will generally observe the work-time and work-

days of SSCDL or beneficiary entities. The start and closing time may vary or be changed

as per the requirement and the staff should be ready to work for a duration of 8.5 hours

including 0.5-hour break per day as per the requirement. The staff may also be called upon

to perform duties on weekly off or on holidays. No extra salary/wages will be paid for such

instance, but the same may be compensated in the form of "off-hours" or “compensatory

off” from the normal working schedule. The personnel deployed must report to designated

office/place on or before the duty start time, delay in which will result in deduction.

56. Twelve leaves of absence per year will be admissible; additional leaves would be liable to

57. The deputed staff at SSCDL/SMC/beneficiary entity will take the permission for leave of

absence from the concern head of the department for leaves more than 3 days.

58. In case of personnel deputed under this tender by bidder is on a leave of absence for more

than five working days,

(i) then a competent substitute, fully conversant with the systems of SSCDL or beneficiary

entity as the case may be will have to be provided by the bidder.

(ii) if the substitute is not provided for more than 5 days than such leaves after fifth day

will be considered as if a person is not deployed by the bidder and monetary deduction

and penalty will be made accordingly.

59. The resources deployed shall have to use the biometric attendance system or mobile app-

based attendance system used by SSCDL or beneficiary entity for the purpose of

monitoring the attendance and timing of the deputed staff. The deputed staff will be

required to register the in-out time through the biometric device or mobile app-based

attendance system.

60. Necessary working space, system, etc. will be provided by SSCDL or beneficiary entity.

61. The staff deployed will be required to visit any of the offices or any other places as per the

directions of the Head of the concern department. They will need to have their own vehicle

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

/ arrangements for this purpose and the bidder shall have to bear the cost for this and

SSCDL or beneficiary entity will not make additional payment in this regard.

62. The staff deputed must possess mobile phone for easy communication. The bidder shall

have to bear the cost for this and SSCDL or beneficiary entity will not make additional

payment in this regard.

63. Any document / project report / study / system / database / data / etc. generated /

developed / created under this contract will be the sole property of SSCDL or beneficiary

entity and the bidder will have no claim over it.

64. The bidder shall not use its name/logo/symbol anywhere for any work delivered by the

deputed staff under this contract.

65. The bidder shall not use any information (including but not limited to data, records), the

name or the logo of SSCDL or beneficiary entity except for the purpose of providing the

service as specified under this contract.

66. Intellectual Property Rights (IPR):

(i) Work carried out under this contract will remain the sole property of SSCDL or

beneficiary entity. Neither the bidder nor its personnel, involved in service delivery

under this RFP will claim any intellectual property rights on such works. Bidder or its

personnel shall make no attempt to unlawfully reveal, misuse or encroach upon the

intellectual or private data / information /computer systems at SSCDL or beneficiary

entity to which they may have access to, as part of the work carried out.

(ii) All inventions, discoveries, improvements, copyrightable material, concepts, the final

products, all documents, report, information, data etc. collected and prepared by

selected agency in connection with the scope of Services submitted to the SSCDL or

beneficiary entities shall be deemed to be the sole property of the SSCDL or

beneficiary entities and the selected agency hereby waives any right, title or interest,

if any in the same, in favour of the SSCDL or beneficiary entities.

(iii) The selected agency shall not be entitled either directly or indirectly to make use of

the documents, reports given by the SSCDL or beneficiary entities for carrying out of

any Services with any third parties.

(iv) The selected agency shall not without the prior written consent of the SSCDL or

beneficiary entities be entitled to publish studies or descriptive article with or without

illustrations or data in respect of or in connection with the performance of services

(v) The selected agency’s obligations under this Clause will survive even after expiration

/ termination of this Contract.

67. The bidder or its deputed staff shall not copy/transfer any content in full or part, in physical

or electronic form, without the prior written permission of SSCDL or beneficiary entity and

transfer it to person / institution outside SSCDL or beneficiary entity unless it is available

in public domain.

68. The staff deputed must work closely and coherently with other agencies working for SSCDL

or beneficiary entity.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

69. SSCDL or beneficiary entity will raise the manpower requirement and provide the details

of the openings along with job description, roles & responsibilities, qualification &

experience requirements, compensation range to the empaneled agency. Based on the

requirement, the selected agency will carry out initial screening of candidates through

resume evaluation and initial interviews to ascertain qualification compliance, experience

relevance, skill suitability and submit the profiles of the shortlisted candidates to SSCDL or

beneficiary entity within 15 working days. In case of delay, a penalty at the rate of Rs.

500/day will be made applicable for each day’s of delay upto delay of 15 days and post

which penalty at the rate of Rs. 1000/day will be made applicable for each day’s delay.

70. Once the candidate is selected, the selected agency will complete the onboarding process

and depute the selected candidate at SSCDL or beneficiary entity. The selected agency will

make sure that the selected candidate is onboarded and deputed within 15 working days

of such intimation. In case of delay, a penalty at the rate of Rs. 500/day will be made

applicable for each day’s of delay upto delay of 15 days and post which penalty at the rate

of Rs. 1000/day will be made applicable for each day’s delay.

71. Any leave beyond 5 days will be subject to deduction and leavy of penalty at the rate of

Rs. 500/day for leaves upto 15 days and Rs. 1000/day for leaves beyond it.

72. The Agency shall provide the experience certificate to the deployed personnel at the time

of their resignation or conclusion of the contract as the case may be. Non-issuance of the

offer of appointment, experience certificate beyond 10 calendar days shall lead to levy of

penalty @Rs.500/day.

73. The disbursement of salaries/wages/dues of the person deployed will be through

RTGS/NEFT by 5th of every month, failing which a penalty of Rs. 1000/day will be made

applicable for each staff whose disbursement is not made.

74. In case the bidder fails to deliver service as depicted in the scope of work, penalty will be

imposed generally upto 10% of the consideration of contract depending upon the nature

of failure or the short-fall.

75. Should the awarded bidder fail to deliver the scope of work in due time, SSCDL reserves

the right to get the development work done from third party at the bidder’s risk and cost.

76. The decision of SSCDL or beneficiary entities will be final and binding in case of the

percentage of penalty to be applied, imposed in all the above cases to the bidder.

77. In case of continued failure or short-falls from the established standard, the contract shall

be terminated and no payments will be made nor will any damages be paid to the bidder

besides forfeiting Security Deposit.

78. The selected agency shall submit a Proof of payment made to all personnel deployed along

with their monthly bill. The proof of payment submitted shall be of the past month, in

absence of which the payment for current month might be withhold.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

Liabilities, Control, etc. of the persons deployed

79. The bidder on its part and through its own resources shall ensure that the goods, materials

and equipment etc. are not damaged in the process of delivering the services and shall be

responsible for acts of commission and omission on the part of its staff and its employee

etc. If SSCDL or beneficiary entities suffers any loss or damage on account of negligence,

default or theft on the part of the employee/staff of the bidder then the bidder shall be

liable to reimburse to SSCDL or beneficiary entities for the same. The bidder shall keep

SSCDL or beneficiary entities fully indemnified against any such loss or damage.

80. The persons deployed by the bidder shall not claim nor shall be entitled to pay, perks and

other facilities admissible to casual, ad-hoc, regular/confirmed employees of SSCDL or

beneficiary entities during the contract period or, after expiry of the contract.

81. The bidder’s personnel shall not divulge or disclose to any person, any details of office,

operation process technical know-how, administrative/ organizational matters as all are

82. The bidder’s personnel’s working should be polite, cordial, positive and efficient, while

handling the assigned work and his/her actions shall promote goodwill and enhance the

image of SSCDL or beneficiary entities. The bidder shall be responsible for any act of

indiscipline on the part of persons deployed by him.

83. The bidder shall be solely responsible for the redressal of grievances/resolution of disputes

relating to persons deployed. SSCDL or beneficiary entities shall, in no way, be responsible

for settlement of such issues whatsoever.

84. The transportation, food, medical and other statutory requirements in respect of personnel

of the service provider shall be the responsibility of the bidder.

85. The bidder needs to strictly adhere and comply with various central/state government

rules/regulations/laws pertaining to the manpower deployed by it under this contract

including but not limited to labour laws, minimum wages act, PF, etc. The bidder shall also

ensure compliance with any other rules/regulations/laws that may be modified/newly

introduced during the contract period.

86. Agreement, Surety & Undertaking

The Bidder shall enter into a written agreement, Surety and Undertaking with SSCDL for

this work on a stamp paper of appropriate value of Government of Gujarat at the

Bidder's own cost within 15 (fifteen) days period from the date of Notice of Award.

87. Solvency Certificate

Along with the technical bid documents, the bidder should submit Solvency Certificate

amounting to minimum Rs. 20,00,000/- (Rupees Twenty Lakh) or more from a scheduled/

nationalized bank. The Solvency Certificate should valid and should not be older than

one year from the bid start date.

88. Security Deposit

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

The successful bidder shall place Security Deposit amounting to Rs. 5,00,000/- by Demand

Draft or Banker's Cheque Payable at Surat in favour of Surat Smart City Development

Limited of any nationalised bank within 15 days of the Notice of Award of Contract. The

EMD placed may be considered for conversion towards the security deposit and amount

falling short shall be payable within fifteen days of the date of Notice of Award of Contract.

Failing which a penalty at 0.065% of the amount of security deposit will be imposed for

delay of each day. In case the yearly estimated cost increases above Rs. 1 cr. the selected

bidder will be required to pay additional Security Deposit as per the intimation by SSCDL.

89. No interest shall be paid on Earnest Money Deposit (EMD) and/ or Security Deposit (SD)

90. The contract shall be governed by the Laws in India and shall be subject to the jurisdiction

91. The right to reject or accept any/all bid(s) without assigning any reason thereof is reserved.

92. Any bid not meeting the terms and conditions mentioned herein before and after would

be liable for rejection without assigning any reason thereof.

93. Bid once filled in, submitted shall not be allowed to be withdrawn till the validity of the

period of this bid remains in force or else the EMD shall be liable for forfeiture.

94. Along with the bid documents, the bidder should submit attested photocopies of the, past

experience certificate(s), Income-tax PAN(s), Commercial tax Registration Nos., etc.

95. The Bidder is NOT allowed to form consortium/Joint Venture for any specific service within

the scope of the tender. Sub-contracting is also NOT permitted.

96. Neither will the contract be awarded to nor will the payment be made to any other

person/agency/institution other than the bidding agency/institution.

97. Limitation of Liability

a) Except in case of gross negligence or willful misconduct on the part of the bidder

or on the part of any person or Firm acting on behalf of the bidder in carrying out

the Services, the Bidder, with respect to damage caused by the Bidder to the SSCDL

or beneficiary entities, shall not be liable to the SSCDL or beneficiary entities:

I. for any indirect or consequential loss or damage; and

II. for any direct loss or damage that exceeds a fixed amount equal to total

contract value.

b) However, that this limitation shall not apply to any liability for damages arising from

(a) willful misconduct (b) gross negligence or (c) indemnification against third party

claims for infringement; caused by the bidder or any person or Firm acting on behalf

of the bidder in carrying out the Services or any obligation of the bidder as part of

The selected bidder agrees to indemnify and hold harmless SSCDL or beneficiary entities,

its officers, employees and agents(each a “Indemnified Party”) promptly upon demand at

any time and from time to time, from and against any and all losses , claims, damages,

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

liabilities, costs (including reasonable attorney’s fees and disbursements) and expenses

(collectively, “Losses”) to which the Indemnified Party may become subject, in so far as

such losses directly arise out of, in any way relate to, or result from

(i) any mis-statement or any breach of any representation or warranty made by the

Selected bidder or

(ii) The failure by the selected bidder to fulfil any covenant or condition contained in

this Agreement, including without limitation the breach of any terms and conditions

of this Agreement by any employee or agent of the selected bidder. Against all

losses or damages arising from claims by third Parties that any Deliverable (or the

access, use or other rights thereto), created selected bidder pursuant to this

Agreement, or any equipment, software, information, methods of operation or other

intellectual property created by selected bidder or its representative pursuant to this

Agreement, or the SLAs (I) infringes a copyright, trade mark, trade design

enforceable in India, (II) infringes a patent issued in India, or (III) constitutes

misappropriation or unlawful disclosure or use of another Party's trade secretes

under the laws of India (collectively, "Infringement Claims") or

(iii) any compensation / claim or proceeding by any third party against SSCDL or

beneficiary entities arising out of any act, deed or omission by the selected bidder

(iv) Claim filed by a workman or employee engaged by the selected bidder for carrying

out work related to this Agreement. For the avoidance of doubt, indemnification of

Losses pursuant to this section shall be made in an amount or amounts sufficient to

restore each of the Indemnified Party to the financial position it would have been in

had the losses not occurred.

(v) Any payment made under this Agreement to an indemnity or claim for breach of

any provision of this Agreement shall include applicable taxes.

99. Third Party Claims

(a) Subject to Sub-clause (b) below, the Selected bidder (the "Indemnified Party") from

and against all losses, claims litigation and damages on account of bodily injury,

death or damage to tangible personal property arising in favor or any person,

corporation or other entity (including the Indemnified Party) attributable to the

Indemnifying Party's performance or non-performance under this Agreement or

(b) The indemnities set out in Sub-clause (a) above shall be subject to the following

i. The Indemnified Party, as promptly as practicable, informs the Indemnifying

Party in writing of the claim or proceedings and provides all relevant evidence,

documentary or otherwise;

ii. The Indemnified Party shall, at the cost and expenses of the Indemnifying Party,

give the Indemnifying Party all reasonable assistance in the defense of such

claim including reasonable access to all relevant information, documentation

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

and personnel. The indemnifying party shall bear cost and expenses and fees

of the Attorney on behalf of the Indemnified Party in the litigation, claim.

iii. if the Indemnifying Party does not assume full control over the defense of a

claim as provided in this Article, the Indemnifying Party may participate in such

defense at its sole cost and expense, and the Indemnified Party will have the

right to defend the claim in such manner as it may deem appropriate, and the

cost and expense of the Indemnified Party will be borne and paid by the

Indemnifying Party.

iv. The Indemnified Party shall not prejudice, pay or accept any proceedings or

claim, or compromise any proceedings or claim, without the written consent of

the Indemnifying Party;

v. selected bidder hereby indemnify & hold indemnified the SSCDL or beneficiary

entities harmless from & against any & all damages, losses, liabilities, expenses

including legal fees & cost of litigation in connection with any action, claim,

suit, proceedings as if result of claim made by the third party directly or

indirectly arising out of or in connection with this agreement.

vi. all settlements of claims subject to indemnification under this Article will: (a) be

entered into only with the consent of the Indemnified Party, which consent will

not be unreasonably withheld & include an unconditional release to the

Indemnified Party from the claimant for all liability in respect of such claim; &

(b) include any appropriate confidentiality agreement prohibiting disclosure of

the terms of such settlement;

vii. the Indemnified Party shall take steps that the Indemnifying Party may

reasonably require to mitigate or reduce its loss as a result of such a claim or

viii. In the event that the Indemnifying Party is obligated to indemnify an

Indemnified Party pursuant to this Article, the Indemnifying Party will, upon

payment of such indemnity in full, be subrogated to all rights & defenses of the

Indemnified Party with respect to the claims to which such indemnification

ix. in the event that the Indemnifying Party is obligated to indemnify the

Indemnified Party pursuant to this Article, the Indemnified Party will be entitled

to invoke the Performance Bank Guarantee, if such indemnity is not paid, either

in full or in part, & on the invocation of the Performance Bank Guarantee, the

Indemnifying Party shall be subrogated to all rights & defenses of the

Indemnified Party with respect to the claims to which such indemnification

100. The rates quoted online in Price Proposal shall be exclusive of GST but inclusive of any

other directly or indirectly applicable taxes. GST as applicable shall be payable by the

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

Authority to the Selected Bidder based on invoice raised and on submitting the

evidence of payment of such GST. Any deviations due to change in the rate of directly

applicable taxes and duties except GST would be Liability of the Selected Bidder. If any

other tax is introduced by the Government replacing the GST, the same will be made

applicable accordingly.

101. The Authority shall be entitled to deduct tax at source as may be applicable. The TDS

certificate(s) shall be submitted as per the due date specified in the Income Tax Act.

102. GST (Goods & Service Tax) has come in existence from 1st July 2017. Contractor /

Successful Bidder is bound to pay any amount of GST prescribed by the Govt. of India

as per the Terms of Contract agreed upon during the course of execution of this

During the course of execution of Contract, if there is any change in Rate of GST

(Goods & Service Tax) by the Government, the same shall be reimbursed / recovered

separately by SSCDL, subject to the submission of Original Receipt / Proof of the

amounts actually remitted by the Successful Tenderer / Contractor to the Competent

Authority along with a Certificate from Chartered Accountant of Contractor /

Successful Bidder certifying that the amount of GST paid to the Government and the

same shall be intimated / submitted / claimed within 30 (Thirty) Days from the date

of payment. Remittance of GST within stipulated period shall be the sole

responsibility of the Successful Bidder / Contractor, failing which SSCDL may recover

the amount due, from any other payable dues with SSCDL and decision of Municipal

Commissioner shall be final and binding on the Contractor / Successful Bidder in this

regard. Further, the non-payment of GST to the Government may lead to the

termination of contract and forfeiture of Security Deposit / Performance Guarantee

If imposition of any other new Taxes/Duties/Levies/Cess or any other incidentals etc.

or any increase in the existing Taxes/Duties/Levies/Cess or any other incidentals etc.

(excluding GST) are imposed during the course of the contract, the same shall be borne

by the Contractor/Successful Bidder Only, in no case SSCDL shall be liable for the same.

103. Force Majeure: The bidder shall not be liable for any delay or failure of performance

of any of its obligations under or arising out of this contract, if the failure or delay is

the result of an event of Force Majeure. “Force Majeure” means an event beyond the

control of the bidder and not involving the bidder’s fault or negligence, and not

foreseeable. Such events may include, but are not restricted to, acts of the End

customer in its sovereign capacity, wars or revolutions, riot or commotion, earthquake,

fires, earthquake, floods, epidemics, quarantine restrictions. The bidder shall continue

to perform its obligations under the Contract as far as is reasonably practical and

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

Declaration: I / We have thoroughly read, studied and understood the instructions of the bid

documents, formats as well as the terms and conditions referred to hereinabove and the same

are acceptable to me/us.

Place Signature of Authorised Person

Date Designation

Seal/ Stamp Name

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

8. ANNEXURES TO TECHNICAL BID

All the documents listed below shall be annexed to the bid in the prescribed formats along

with the necessary supporting documents to ascertain the claims made by the bidder.

8.1 Bidder Information Format

<<To be printed on bidder company’s letterhead and signed by Authorized

To whomsoever it may concern

Please find below the details of our organisation for the Bid for Computerised Systems

Development & Management:

1 Details of responding firm/company

c. Telephone Fax:

2 Details of Contact Person

d. Telephone No.

3 Details of Authorized Signatory

d. Telephone No.

4 Information about responding firm / Company

a. Type of firm / company

(Public Ltd. / Pvt. Ltd. /

LLP / Partnership Firm)

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

b. No. of years of

operation in India

c. Details of Registration Date

(Registration no. from Registration

respective authority No.

f. No. of resources/ staff

g. Locations and

addresses of offices in

h. Locations and

addresses of offices in

India other than

Gujarat and overseas.

i. Turnover (figures as Yr.-1 (2024-25)

pre last three audited Yr.-2 (2023-24)

balance sheets are to Yr.-3 (2022-23)

Place : Signature of Authorised Person

Date : Designation :

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

8.2 Format for Power of Attorney for Signing of the Proposal

(On a Stamp Paper of appropriate value)

(Applicable in case of bid not being signed by any of the partner in case of partnership firm or

the person directly authorized by Board of firm. In the latter case, please provide a copy of the

authorization signed by all partners in case of partnership firm or relevant Board Resolution

signed by Company Secretary/ Director, authorizing the Signatory. Bidder may use their own

format for Power of Attorney provided it captures the same authorization.)

Surat Smart City Development Ltd.

Ref.: Bid for Hiring of an Agency for Providing Manpower Services

(SSCDL/ADV/NO.05)

This is to certify that Mr./Ms. ____________________________, holding the position of

__________________________ in our organization, is hereby authorized to participate in the

Tender referred above which has been floated by Surat Smart City Development

Limited (SSCDL).

The above-mentioned authorized representative is empowered to:

1. Submit the bid on our behalf

2. Sign all documents, forms, declarations, affidavits, and correspondence related to the

3. To participate in negotiations and any other related proceedings

4. Furnish clarifications or additional information as required by SSCDL

We further confirm that all actions taken by the authorized representative shall be legally

binding on our organization.

Yours faithfully,

<Signature of appropriate authority empowered to authorize of the Bidder >

Name of appropriate authority of the Bidder:

<Signature and name of the Designated Representative of the Bidder for acceptance of

this Power of Attorney>

<Name of Bidder > Encl: Board Authorization

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

8.3 Forwarding Letter cum Declaration

(On a Stamp Paper of appropriate value)

Surat Smart City Development Ltd.

Ref.: Bid for Hiring of an Agency for Providing Manpower Services

(SSCDL/ADV/NO.05)

I, _____<<name of authorised signatory>>_______ Son/Daughter/Wife of Shri

_______________________________ authorized signatory of the ______<<name of

bidder/agency>>______ , is competent to sign this forwarding letter cum declaration and

execute this tender document.

I/We the undersigned, hereby submit our proposal along with the necessary documents. The

information/documents furnished along with the above application are true and authentic to

the best of my/our knowledge and belief. I / we, am / are well aware of the fact that furnishing

of any false information / fabricated document would lead to rejection of my tender at any

stage besides liabilities towards prosecution under appropriate law.

I/We also state that our firm / company is not blacklisted/debarred by any of the Government

or Public Sector Units in India as on the date of the submission of the tender and is not

insolvent, in receivership, bankrupt or being wound up, not have its affairs administered by a

court or a judicial officer, not have its business activities suspended and is not the subject of

legal proceedings for any of the foregoing reasons as on the date of bid submission.

I/We have thoroughly & carefully read, studied and understood the Bid documents including

the scope of work, terms and conditions, instructions, etc. referred there in and the same are

acceptable to our company without any conditions.

Further, I/we agree to abide by all the terms and conditions as mentioned in the bid document.

We have also noted that SSCDL reserves the right to consider/ reject any or all bids without

assigning any reason thereof.

Place : Signature of Authorised Person

Date : Designation :

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

8.4 Financial Capability Statement

(To be submitted separately on Statutory Auditor’s / CA’s letterhead)

I hereby declare that I have scrutinized and audited the Financial statements of M/s

______<<name of bidder/agency>>_____ Turnover* of the bidder (name of the Bidder) for the

last three Financial Year as per Audited statement is as follows:

Financial year Turnover (INR Crore)

*To be provided from latest available Audited statement

I further certify that I am competent officer in my firm / company (Public Ltd. / Pvt. Ltd. / LLP /

Partnership Firm) to make this declaration.

(Signed and Sealed by the statutory auditor or CA)

Enclosure: Notarised colour scan copy (clearly-displaying stamp, number and name of the

notary) of latest available Audited annual reports for last three years as applicable or as per

Financial Year/Calendar Year followed by the bidder firm.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

(Note: The affidavit format as indicated above to be furnished on non-

judicial stamp paper of INR 300 and duly notarized)

Name of work: Bid for Hiring of an Agency for Providing Manpower Services

(SSCDL/ADV/NO.05)

• I, the undersigned, do hereby certify that all the statements made in the required

attachments are true and correct. I also understand that in case of wrongful / false

information, Surat Smart City Development Ltd. (SSCDL) is entitled to take any civil and

criminal punitive action against me/us.

• The undersigned also hereby certifies that neither our firm / company M/s. ______<<name

of bidder/agency>>______ nor any of its constituents partners have abandoned any work

in India nor any contract awarded to us has been rescinded during last five years, prior to

the date of this bid.

• The undersigned also hereby certifies that our firm / company is not blacklisted /debarred

by any of the Government or Public Sector Units in India and is not insolvent, in

receivership, bankrupt or being wound up, not have its affairs administered by a court or

a judicial officer, not have its business activities suspended and is not the subject of legal

proceedings for any of the foregoing reasons as on the date of bid submission.

• The undersigned hereby authorize(s) and request(s) any bank, person, authorities,

government or public limited institutions, firm or corporation to furnish pertinent

information deemed necessary and requested by the SSCDL to verify our statements or

our competence and general reputation etc.

• The undersigned understands and agrees that further qualifying information may be

requested and agrees to furnish any such information at the request of the SSCDL.

• The SSCDL and its authorized representatives are hereby authorized to conduct any

inquiries or investigations to verify the statements, documents and information submitted

in connection with this bid and to seek clarification from our bankers and clients regarding

any financial and technical aspects. This Affidavit will also serve as authorization to any

individual or authorized representative to any institution referred to in the supporting

information to provide such information deemed necessary and requested by

representative of SSCDL to verify statements and information provided in the RFP or with

regard to the resources, experience and competence of the Applicant.

Signed by the Authorized Signatory of the firm

Title of the office:

Name of the firm:

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

8.6 Annexure-A: Requirement of Resources

# Name of the Post No. of Qualification & Experience Monthly

Post(s) Compensation

1. Assistant General Manager 1 o M.B.A. from Govt. recognized University/Institute Rs. 40,000/- to

(Admin/Legal), SSCDL o 07 Years post-qualification administrative work experience 60,000/-

o Good Command over English, Hindi & Gujarati Language

2. Mobile Application 1 o BE/B.TECH(CE/IT/EC Branches) OR B.C.A. OR B.Sc.IT Rs. 30,000/- to

Developer, SSCDL OR 60,000/-

ME/ M.TECH (CE/IT/EC Branches) M.C.A. OR M.Sc.IT

o 03 year in Android app development

3. o MCA OR BE / B. Tech(Computer Engineering /Information Technology/

Electronics & communication Branches) /M.Sc. in IT

Senior Analyst, SSCDL 1 o 4 years post-qualification relevant experience out of which minimum

year at system development lifecycle management and at leading a team

4. Digital Engagement Officer, 1 o Any Graduate Post Graduate specialization in Mass Communication will Rs. 45,000/- to

SSCDL be preferable with minimum 6 years of relevant experience 65,000/-

o Experience in Event management, TV/Print media, New Media will be

o Experience using design programmes, including

InDesign/Photoshop/other graphics packages

5. Chief Executive Officer 1 o Bachelor in Technology/Engineering (or equivalent degree) or Master in Rs. 1,25,000/- to

(CEO), AIC SURATi iLab Technology / Engineering / Science / Management from a recognized 2,50,000/-

institute/university.

o Minimum 7 years of overall work experience, with minimum two years of

experience in the Startup / Innovation / Entrepreneurship domain, either

as a startup founder / co-founder / core team member / key employee

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

# Name of the Post No. of Qualification & Experience Monthly

Post(s) Compensation

and /or as an enabler of startup/Innovation ecosystem or in a lead

position in reputed Innovation & Startup promoting organization.

o Must have led a team of professionals with multi-functional expertise

during the course of his Industry experience.

o Fulltime Bachelor degree from IITs or fulltime Master degree from

o With minimum two years of experience in the Startup / Innovation /

Entrepreneurship domain, either as a startup founder / co-founder / core

team member / key employee and /or as an enabler of

startup/Innovation ecosystem or in a lead position in reputed Innovation

& Startup promoting organization.

6. Incubation Manager, AIC 1 o B.com/B.sc/BE/B.Tech/BBA with MBA Rs. 50,000/- to Rs.

SURATi iLab o BE/B.Tech with MBA will be preferable. 70,000/-

o 4 years post-qualification experience including minimum 1 year

Experience in the startup / Innovation /Entrepreneurship domain, either

as a startup founder / co-founder / core team member or in a lead

position in reputed Innovation & Startup promoting center.

7. Associate - Communication, 1 o MBA in Mass Communications/Media Management/ Marketing/ Rs. 40,000/- to Rs.

AIC SURATi iLab Communication with 2 years' post-qualification experience including 60,000/-

minimum 1 year experience in Digital Marketing.

o Post graduate degree in Mass Communications/Media Management/

Marketing/Communication with 3 years' post-qualification experience

including minimum 1 year experience in Digital Marketing.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

# Name of the Post No. of Qualification & Experience Monthly

Post(s) Compensation

8. Associate- Finance, 1 o CA/ICWA with 01 years of post-qualification experience. Rs. 40,000/- to Rs.

Accounts, AIC SURATi iLab OR 60,000/-

o MBA in Accounting/Taxation/Finance with 03 years post Qualification

experience in Financial Accounting, Taxation, Cost Accounting, GST, etc.

Including 01 year experience with Start-up seed funding, Start-up Fund

raising from various institute/organisation/ venture capital/ governments

o M.Com. in Accounting/Taxation/Finance with 05 years post Qualification

experience in Financial Accounting, Taxation, Cost Accounting, GST, etc.

Including 01 year experience with Start-up seed funding, Start-up Fund

raising from various institute/organisation/ venture capital/ governments

9. Business Analyst, AIC 1 o B.E./B.Tech with MBA Rs. 40,000/- to Rs.

SURATi iLab o 1 year post-qualification experience in the startup / Innovation 60,000/-

/Entrepreneurship domain, either as a startup founder / co-founder /

core team member or in a lead position in reputed Innovation & Startup

promoting center.

10. Associate - Administration, 1 o Graduate with LL.B Degree. Rs. 40,000/- to Rs.

AIC SURATi iLab o BE/B.Tech/B.com/B.sc with LL.B degree will be preferable. 60,000/-

o 2 Years Experience in office administration work including 1 year

experience in IPR (Intellectual Property Rights) or patent related work.

11. Assistant- Administration, 1 o Graduate from Govt. recognized University/college. Rs. 20,000/- to Rs.

AIC SURATi iLab o Must have Certification Course in Computer having a Basic Computer 30,000/-

knowledge including MS Office, Internet Browsing and Gujarati English

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

# Name of the Post No. of Qualification & Experience Monthly

Post(s) Compensation

Typing. (Any Graduate from Computer Field will get relaxation in

Certification Course)

o A minimum of 1 years’ experience in office work.

12. Assistant- Accountant, AIC 1 o MBA in Accounting/Taxation/Finance. Rs. 20,000/- to Rs.

SURATi iLab OR 30,000/

o M.Com. in Accounting/Taxation/Finance.

o B.Com. in Accounting/Taxation/Finance with 01 year post Qualification

experience in Financial Accounting, Taxation, Cost Accounting, GST etc.

13. Receptionist, AIC SURATi 1 o Graduate from Govt. recognized University/college. Rs. 15,000/- to Rs.

iLab o Must have Certification Course in Computer having a Basic Computer 20,000/-

knowledge including MS Office, Internet Browsing and Gujarati English

Typing. (Any Graduate from Computer Field will get relaxation in

Certification Course)

14. Office Peon, AIC SURATi 2 10th Pass As per Minimum

Note: Above requirements are tentative and subject to modification. The final requirements along with qualification & experience and monthly

compensation will be communicated to the selected agency from time to time.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL

[Note: Must be submitted online, not to be sent physically]

1. Format of the Price Bid

# Description Per Resource Service Charge

in Percentage (%) of Gross Monthly Salary excluding GST

1 Service Charge for delivery of

scope of services as per Must be submitted online, not to be sent physically

Note: The L1 evaluation will be done exclusive of taxes as per Column – C. The GST at prevailing rate will be considered for payment purpose.

Sign & Stamp Bid for Hiring of an Agency for Providing Manpower Services SSCDL