Expansion Upgradation and Operations of Call Centre of KSEBL

Modular Workstations with three side partitions - 18mm pre-laminated particle board with 2mm PVC edge banding Total height: 4.5ft Desk Height: 3.5ft Partition height: 1.5ft Width: 4ft

Movable individual lockers for agents at Workstations with lockable drawers - 18mm pre-laminated particle board Height: 3ft Width: 1.5ft Wheels: 4

Team Lead Workstation with three side transparent partitions - 18mm pre-laminated particle board with 2mm PVC edge banding Total height: 4.5ft Desk Height: 3.5ft Partition height: 1.5ft Width: 5ft

IT Support Personnel Workstation with no partition - 18mm pre-laminated particle board with 2mm PVC edge banding Total height: 4.5ft Desk Height: 3.5ft Partition height: 1.5ft Width: 4ft

KSEBL Supervisor Workstation with three side transparent partitions - 18mm pre-laminated particle board with 2mm PVC edge banding Total height: 4.5ft Desk Height: 3.5ft Partition height: 1.5ft Width: 5ft

Manager Cabin - Aluminium fabrication cabin with half glass partitions Area: 64sq.ft

Pantry Area Setup with seating capacity to accommodate 20 at a time - Aluminium fabrication partition

Storage area for Pantry with lock - 18mm pre-laminated particle board with 2mm PVC edge banding (as much as possible)

Storage for Call Centre as a whole with lock - 18mm pre-laminated particle board with 2mm PVC edge banding (as much as possible)

PART B - MECHANICAL AND ELECTRICAL FIXTURES

Centralised Air Conditioning System - As required for the area/space provided by KSEBL

UPS Systems for back up - Competent system to provide power back up for up to 5 hrs

Refrigerator for Pantry - 205 Litre, 3 star and above, single door

Induction Stove - 2100W Induction cooktop with soft touch panel |3yrs warranty on coil

PART C - HARDWARE, PERIPHERALS AND FURNITURE

Desktop Computers - HP/Lenovo All-in-One, Intel N200 (8GB DDR5, 512GB SSD) 21 inch, FHD, Intel UHD Graphics, 720P HD Camera W/Privacy Shutter, Dual Speakers with pre-installed Ubuntu 24.

Keyboards - HP/Lenovo/Dell

Optical Mouse - HP/Lenovo/Dell

Noise Cancelling Headsets - HP/Lenovo/Logitech Plug-and-Play USB-A, Built-in Noise-Cancelling Mic, Adjustable Head Strap, Padded on Ear Cushions, 360-Degree Bendable Mic, 1-Year Limited Warranty

Laser Jet Printer - Epson/HP Network multi-function printer (Black & White) for Office/Commercial Use

65” LED TV - TCL/LG/Impex/Vu/Samsung/Sony

Ergonomic Chairs for Agents, Teams Leads & IT Support Personnel - BIFMA certified, mesh high back support, adjustable lumbar support, 2D armrests, hydraulic lift, 5-star base

Executive Chairs - BIFMA certified, mesh high back support, adjustable lumbar support, 2D armrests, hydraulic lift, 5-star base

Mobile Phones - Samsung Galaxy M06 5G 6GB RAM, 128 GB Storage) | MediaTek Dimensity 6300 |12 5G Bands| 25W Fast Charging

CCTV Cameras - Hikvision/TP Link/CP Plus/Honeywell/equivalent (IP Dome/Bullet, 4MP, IR, PoE)

Access Control - eSSL Security/CP Plus/Honeywell/Matrix Comsec equivalent RFID/biometric readers at entry/exit

Water Purifiers - Aqua guard/Voltas/Kent/Eureka Forbes/Blue Star/equivalent Floor standing/Wall Mounted, hot & cold

PART D - MANPOWER COST PER YEAR

Customer Relation Assistants (Year 1 & 2) 40 agents at each shift with 15% back up pool for a total of 3 shifts per day

Team Lead (Year 1 & 2) 1 Team lead per 40 agents

IT Support Personnel (Year 1 & 2) 1 IT Support Personnel per shift