OPERATION AND COMPREHENSIVE MAINTENANCE SERVICE CONTRACT FOR THALTEJ CREMATORIUM THALTEJ WARD, NORTH WEST ZONE, AHMEDABAD MUNICIPAL CORPORATION, AHMEDABAD

“SARDAR PATEL BHAVAN”, Danapith, Ahmedabad-

AHMEDABAD MUNICIPAL CORPORATION

(BUILDING PROJECT DEPARTMENT)

TENDER DOCUMENTS CONTENTS

PART-A General Conditions & Technical Specification

DOWNLOADING OF TENDER THE WEBSITE : - As per N-procure website

www.amc.tender.nprocure.com and www.tender.nprocure.com

DATE OF PRE-BID MEETING Dt. 14/07/2026 at 11:30 Hrs.

LAST DATE OF ONLINE SUBMISSION OF Dt. 27/07/2026 at 18:00 Hrs

PRICE BID OF TENDER

LAST DATE OF PHYSICAL SUBMISSION OF Dt. 28/07/2026 at 17:00 Hrs

TENDER ( Encloses as asked)

OPENING OF TECHNICAL BID OF TENDER Dt. 29/07/2026 at 11:30 Hrs

MEMORANDUM OF WORK

Please also refer general/ special conditions of Contract for detail Terms.

No. Item Description

OPERATION AND COMPREHENSIVE MAINTENANCE

SERVICE CONTRACT FOR THALTEJ CREMATORIUM

THALTEJ WARD, NORTH WEST ZONE, AHMEDABAD

MUNICIPAL CORPORATION, AHMEDABAD.

Rs.40.00 Lacs,(Per Annum)

2 Cost of Work (APPROXIMATE)

(Finally To be filled by bidder)

The Bidders should satisfy all the below mentioned

1. The applicant should be Register in “E-1” class

in PWD in Govt. R&B / CPWD / AMC or

equivalent registration with any other state

Govt. or institutions in India.

2. The Bidder should have successfully

completed similar work like different kind of

Civil works /Building works Operation &

Maintenance (O&M), Comprehensive

Maintenance, or Facility Management of

crematoriums, burial grounds, public utility

buildings, or large public buildings, involving

mechanical, electrical, plumbing, civil,

sanitation and safety systems, executed for

Government departments, Local Bodies,

Urban Local Bodies (ULBs), PSU, Semi-

Government or Public Sector organizations.

works in any building like Auditorium/

HOSPITAL BUILDING / Residential Building /

2a Hotels / Airports / Any Institutional Buildings etc.

in any Government or any public sector

Qualification for bidders organization.

3. The bidder should have experience of having

successfully completed either of the following

similar works stated above during last seven

years ending date 31st March,2025.

(A) One completed similar kind of work

costing not less than the amount equal

to 80% of the estimated Tender

(B) Two completed similar kind of works

costing not less than the amount equal

to 50% of the estimated Tender

(C) Three completed similar kind of works

costing not less than the amount equal

to 40% of the estimated Tender

4. Average annual financial turnover of the

bidding firm shall be at least 30% of estimated

project cost for last three years ending on

dated 31st March,

3 Joint Venture Joint Venture is not allowed.

2- YEAR (24 Months) Contract Period

(from the date of Work Order Given)

It will be extend for 1 more year for same rate as

decided by AMC.

Whenever a work is allotted by Engineering staff,

whether minor or major of part thereof of any

4 Total Time Completion/Contract Period

amount, the contractor shall be bound to start the

works within 48 hours of intimation of work.

Communication done telephonically via SMS, Via

WhatsApp and through letter / E-mail shall be

considered legal and binding for the same. Failure

of comply to start the works in 48 hours of intimation

as above by contractor the contractor shall be

levied penalty as described in Penalty chart.

5 Tender Available at website http://tender.nprocure.com/

6 Tender Fees-Rs (Non Refundable) Municipal Commissioner, Ahmedabad

Municipal Corporation

Rs. 1500/- (Rupees Nine Hundred) in form

Tender Fees (in the form of Demand of Demand Draft (D.D) or by Pay Order in

7 Draft/ Pay Order from any National

Bank) in favour of favour of Municipal Commissioner,

As Per ANNEXURE – 1 and AMC Circular no-

8 List of Banks in Ahmedabad

9 Tender Floating Date and Time As per N-procure website

Last Date and Time for Submission of

the Tender online DATE: 27/07/2026 UPTO 18.00 HRS.

http://tender.nprocure.com/ and

https//amc.nprocure.com

DATE: 14/07/2026 TIME : 11:30 AM

Pre-Bid Meeting time (Office Name PLACE: ADDITIONAL CITY ENGINEER,

and Address) BUILDING PROJECT, AMC. 2nd floor, B

block, Sardar patel bhavan, Danapith,

Ahmedabad-380001

Any queries, Clarifications regarding Additional City Engineer, Building Project,

12 the Tender/ Work submitted in writing Ahmedabad Municipal Corporation

[email protected]

ADDITIONAL CITY ENGINEER, BUILDING

Further Tender Information PROJECT, AMC. 2nd floor, B block, Sardar

available with, Contact patel bhavan, Danapith, Ahmedabad-

[email protected]

Last date for submission of DATE: 28/07/2026 UPTO 17.00 HRS.

physical documents (Tender PLACE: Assistant Manager (P.W.A)

Fees, EMD, Tender Documents Ahmedabad Municipal Corporation, 2nd

14 & other related documents,

floor (Old Building,

etc.) in hardcopy and address

for submission: Danapith,Ahmedabad 380 001,Gujarat,

Tender Envelope -1 Marked as "EMD" & Tender Fees

Tender Envelope -2 Marked as "TECHNICAL BID” – Volume I with duplicate.

“PRICE BID” (BOQ without rate) – Volume II with

Tender Envelope –3 Marked as

Opening of Technical Bid DATE: 29/07/2026 AT 11.30 HR.

At the Time of Opening of Part-I (Technical Bid)

of all the received tenders in time, shall be

16 opened. After Scrutiny of Part-I, the Part-II

(Financial Bid) of those Bidders who qualified in

the scrutiny, shall be opened Online as per the

earliest convenience of the Clients.

Tender Validity Duration (From Date of

Tender submission) (Days)

Earnest Money Deposit - Rs (1% of

EMD (Demand Draft / Bank Municipal Commissioner, Ahmedabad Municipal

Guarantee) in Favor of (Name). Corporation. Bank Guarantee of Ahmedabad

branch shall be accepted.

EMD Validity Time (from Tender

Submission) (Days)

E.M.D Returned to unsuccessful

Tenderers (from Date of Financial Bid As per AMC norms.

(Shall be submitted Within 15 days of LOI) 5% of

Contract Amount valid up to 30 days beyond the

19 Security Deposit (%) completion date of the work. Security Deposit BG

will be released only after submission of required

1. 2% of the value of work done will be deducted

from each R.A. Bill. It will be released along with

release of payment of Final Bill.

Retention Money (Max. %) of Contract

20 2. All other deduction made from each R. A. Bill

value (%) as per AMC’s Circular.

3. Maximum 95% of the value of work will be paid

in each R.A. Bill. Remaining 5% shall be released

along with release of payment of Final Bill.

Temporary delivery for power only with the consent

Water and Electricity Cost (For Work from Auditorium and it shall be chargeable for any

21 new kind of work as per general norms of AMC. For

and other Common Areas).

routine maintenance works he use power as per

inst. of EIC and AMC as per site conditions and

requirement from Auditorium.

22 Liquidated Damages for Delay

a) As per the latest circular, cost of 0.1% of the Cost of Each Remaining Work per day

remaining work. Percentage per Day from the date of delaying the said work up to the

(%) date of completion.

b) Liquidated Damages for delay

0.10% of the cost of each remaining work.

3 months, DL for the works carried out by successful

bidder is define as the work shall be carried out as

per detail specifications and workmanship and if

23 Defect Liability – DL any defects found by AMC for that works shall be

removed from site and repaired or completed

immediately without any cost and delay by the

bidder during time limit of the work.

Contractor will be required to submit performance

bond and bank guarantee amounting equal to 5%

24 Performance Guarantee of the amount of work up to final bill given to him.

It will be release with after defect liability period is

25 Payments terms As per AMC general norms.

1) Contractors’ All Risk (CAR) Insurance

Policy (Original deposited with Client 15 Working days

within LOI Period (Days)

2) Workmen’s Compensation

Insurance (Days)

26 3) Third Party Insurance

Safety Violation in terms of Negligent in A penalty of Rs 5000/- each non –fatal accident

compliances policy, regulation, and Rs 25,000/- for each fatal accident is liable to

statutory provisions which leads to be imposed in addition to Compensation stated

accident : below:

As per prevailing workman compensation law for

Compensation to be Paid:

construction industry.

1% Labor Welfare Cess as per the prevailing Act,

Labor Welfare Cess and other

27 (nonrefundable) shall be deducted from each

prevailing cess

28 Office Set up at Campus Office Setup at Cremation.

Quantity of any items in same or any head

mentioned in description of abstract shall be very

up to any extent with in approved tender amount.

Bidder is liable to execute the same without any

29 Variance in the Value of the Works

extra cost and time for the same.

AMC reserve the right to reject or accept the

No price variation is applicable.

30 Arbitration/Disputes Not Applicable for this work

Signature: Addl. City Engineer

Name of Authorized Signatory (Building Project)

Name of the consul ng firm

AMC Finance dept. circular No – 06, Dt.12/05/2025

Tender Basic Information

OPERATION AND COMPREHENSIVE MAINTENANCE SERVICE CONTRACT FOR 2 YEAR FOR THALTEJ

CREMATORIUM THALTEJ WARD, NORTH WEST ZONE, AHMEDABAD MUNICIPAL CORPORATION,

1. The Dy. Municipal Commissioner AMC, Ahmedabad Municipal Corporation, invites

detailed bid from interested parties for the above work by AMC, at Ahmedabad

Municipal Corporation, Ahmadabad, Gujarat’.

The Site is located at Thaltej Cremation, North West Zone, Thaltej, Ahmedabad,

‘OPERATION AND COMPREHENSIVE MAINTENANCE SERVICE CONTRACT FOR THALTEJ

CREMATORIUM THALTEJ WARD, NORTH WEST ZONE, AHMEDABAD MUNICIPAL CORPORATION,

AHMEDABAD(TENDER FOR 2 YEAR) - AHMEDABAD in totality shall comprise of the total scope of

works mentioned in BOQ.

3. Schedule of Work

The date of commencement of the Work shall be within 15 days of acceptance of the

financial offer from the technically qualified bidder by the Client and issuance of Work

order (WO) “DAY” and the completion will be within Twenty Four (24) Months from the

date of commencement.

4. Bid documents:

Tenderers are advised to go through carefully the complete set of documents provided

by the Client in connection with this contract. You are requested to keep this

information confidential to yourself, your employees and consultants in the interest of

the project as well as your own interest in the project.

Tender documents are available on the Website of http://tender.nprocure.com/ and

downloads the same from the website, DD towards the cost of the document can

enclosed with the application in a separate envelope- 1 marked distinctly as

“Application Fee”. Application without cost of document (Application Fee) shall not

be considered at all and shall be rejected as “Un-Responsive”.

Application Fees of (as mentioned in Principal Aspect) in the form of DD in favour of

Municipal commissioner, payable at Ahmedabad) (Non-refundable), as per

schedule or principal aspects.

5. Packing and Submission of Bids:

A. Completed technical bid Tender (hard copy) shall be submitted to office of Assistant

Manager (Project/PWA), Ahmedabad Municipal Corporation, 2ndFloor B-Block, Sardar

Patel Bhavan”, Danapith, Ahmedabad - 380 001.Tel No: 079-27556633, Fax No: 079-

B. Tenderers will pack together in one box/envelope, mark it distinctly and submit the

same at the address provided by the client. The box/envelope should contain the

following three separately sealed and marked envelopes. The Tender documents will

be submitted in original & duplicate. Tenders received after the due date and time of

submission will not be accepted and shall be rejected as Un-Responsive.

(i) Envelope No.1 Should be marked as EMD (Envelope –1) and should contain the

a) Earnest Money Deposit and Tender Fee for the amount and in the manner specified in

Principal Aspect.

(ii) Envelope No.2 Should be clearly marked as “Volume – 1, Volume – 3 and Volume 4”

(Envelope –2) and should contain the following:

a) Letter from Tenderer, accepting all terms, conditions and technical specifications

of the tender without any modification, alterations or conditions to the same

including Drawings and Specification as intended to achieve architectural look

and requirement. If any such modifications, alterations are made or any special

conditions attached, the tender is liable to be out rightly rejected.

b) Every Tenderer should furnish along with his tender the applicant’s PAN Number, a

copy of the applicant’s latest income-tax return should also be submitted along

with the VAT clearance certificates as well as details of any attachments,

prohibiting orders, or any other pending proceedings in connection with the filing

of the returns.

d) The Tenderer should submit a declaration disclosing all Work for which he has

already entered into contract, the value of work that remains to be executed in

each such contract, while submitting the tender and details of any disputes

pending in respect of any such contract whether in a court or any other Forum or

under discussion / negotiation with the other party to such contracts.

e) Every Tenderer should furnish along with his tender the Work Contract Tax, VAT,

Service Tax and copies of their Registration Certificate along with

acknowledgement of up to date filed return duly attested by Registered Chartered

f) Certified copies of Registration Certificate, issued by the Registrar of Companies, in

case the applicant is a Company; or a certificate issued by Registrar of Firms

indicating names of partners and their address. In case of a company the

applicant has to furnish the following documents:

• MOA (Memorandum of Association) and AOA (Articles of

• Resolution of the Board of Directors authorizing the signatory to sign

the Tender documents; In case of Partnership the applicant has to

furnish the following:

• Partnership Deed;

• Power of attorney in favour of the signatory approved by the Partners

to sign this tender document.

• Specifically for this work, technical persons proposed to be deployed

on the work- their name, experience and qualifications as per Clause

mentioned in Tender.

• List of similar project completed with references.

g) ESI and PF registration with authorities in case of all applicants.

h) The contractor shall submit an undertaking that there is no condition attached with

the Financial Bid.

i) Any other relevant documents as desired by the tenderer.

j) The Tenderer shall submit the site organization chart as mentioned in the Annexure-

k) Detailed list of Plant and Machinery along with shuttering, scaffolding material,

Material and passenger hoists proposed to be deployed at Project site and get

approval prior to use for work.

l) Audited balance sheet of last five financial years.

m) Financial information including annual turnover and net worth.

n) Certificate of work experience (duly authenticated by client).

• Technical specification Volume -3 shall be submitted duly signed and

stamped with duplicate copy.

(iii) Envelope No.3 Should be marked as “Price Bid” (Volume - 2) and should contain the

a) Tender-Price Bill of Quantities (BOQ. Without rate) Blank, duly stamped and signed

by the authorized signatory along with soft copy.

C. Pre-bid meeting

Any Queries, clarifications, comments and or suggestions regarding the tender

or the work shall be submitted in writing to the as per memorandum of work. Pre-Bid

meeting shall be held Additional City Engineer, Building Project, 2nd Floor, B - Block

Sardar Patel Bhavan”, Danapith, Ahmedabad-380 001,Gujarat , if any, shall be issued

to all tenderers. Addendum if any required shall be published on the website 48 hours

before he submission of Tenders. Addendum will be part and partial of the Tender.

6. Acceptance/ Rejection of tenders:

Tenders not accompanied with EMD in Envelope-1 and prequalification document

(Refer Vol. 1- Form A, B, C, D and SCHEDULE I, II, III) shall be rejected and also the tenders

that are not properly filled, not signed, not stamped or mutilated or having missing

pages or with incorrect, inaccurate calculations or generally not complying with the

conditions shall be rejected.

In case of domestic tenderers, the tender must be accompanied by an Income-Tax

Clearance Certificate for the last three financial years. In case it is not possible to furnish

such a certificate, the tenderer should submit with the tender, information regarding

the Income-tax, circle or ward of the district in which he is assessed for Income Tax,

reference number of the assessment and the assessment year. If a tender is submitted

without complying with these requirements, it is liable to be rejected outright.

Canvassing, lobbying or solicitation in connection to the tender with the client, its

directors, managers or employees as well as any other persons strictly prohibited and

tender submitted by tenderers who resort to such activities shall be liable to rejection.

The acceptance of a tender shall rest with the Client (Ahmedabad Municipal

Corporation) and their authorized representative who does not bind itself to accept

the lowest tender and reserves to itself the right to reject any or all the tenders received

without assigning any reason(s) whatsoever. Non-acceptance of any tender shall not

make the Client liable for any compensation or damages.

At any time prior to the Tender submission date the Client may, for any reason, whether

on its own initiative or in response to a clarification requested by a tenderer may

amend the Tender documents by issuing an Addendum or addendums (The

“Addendum”) thereto.

The Addendums shall be notified on website.

The amended clauses shall substitute the existing clause of the tender document

without bringing any further changes in the Tender Document, and after such

amendment the tender document shall be construed and interpreted accordingly.

Tenders containing any uncalled remarks or additional conditions or amendments by

the applicant shall not only make the tender liable for rejection but shall also result in

forfeiture of the EMD amount by the Client.

The Tenderer shall bear all costs and expenses regarding the preparation and

submission of the tender Document to the Client, without any recourse or

reimbursement from the Client for the same.

7. Award of Contract

The Employer will award the Contract to the Bidder whose Bid has been determined to

be substantially responsive to the Bidding documents and who has offered the lowest

evaluated Bid Price.

8. Employer's Right to Accept any Bid and to Reject any or all Bids

The Employer reserves the right to accept or reject any Bid, and to cancel the Bidding

process and reject all Bids, at any time prior to the award of Contract, without thereby

incurring any liability to the affected Bidder or Bidders or any obligation to inform the

affected Bidder or Bidders of the grounds for the Employer's action.

9. Notification of Award and Signing of Agreement

The Bidder whose Bid has been accepted will be notified of the award by the

Employer prior to expiration of the Bid validity period by writing, facsimile or e-mail

confirmed by registered letter. This letter (hereinafter and in the Conditions of

Contract called the "Letter of Acceptance") will state the sum that the Employer will

pay the Contractor in consideration of the execution, completion, and maintenance

of the Works by the Contractor as prescribed by the Contract (hereinafter and in the

Contract called the "Contract Price").

The notification of award will constitute the formation of the Contract, subject only to

the furnishing of a Performance Security in accordance with the provisions of

The agreement will incorporate all correspondences between the Employer and the

Successful Bidder. It will be signed by the Employer and the Successful Bidder.

Upon the furnishing by the Successful Bidder of the Performance Security, the

Employer will promptly notify the other Bidders that their Bids have been unsuccessful.

10. Earnest Money Deposit: (E.M.D)

Earnest Money Deposit (as mentioned in memorandum of work) in the form of Demand

Draft / Bank Guarantee (format enclosed) shall be valid for at least 150 days from the

last date of tender submission, and the same should be submitted along with the

Tender as Per Envelope-1. The Demand Draft should be in favor of Municipal

Commissioner, payable at Ahmedabad, in case of bank guarantee the same

should be submitted as per Performa of bank guarantee for EMD and the same should

be submitted along with the Tender as per Envelope-1.

E.M.Ds of the unsuccessful tenderers (From L4 to remaining) will be returned within

days from the date of opening of the Financial Bid.

E.M.Ds shall be forfeited if the selected Contractor for the work fails to submit the

prescribed performance guarantee and sign the prescribed agreement (LOI) and / or

fails to start the work within FIFTEEN DAYS of Issuance of the Work order.

EMDs of L2 and L3 Tenderers shall be released after 30 days of the Award of the work

has been assigned.

The E.M.Ds of the successful tenderer shall be retained by the Client and shall be

returned to the Contractor after his furnishing a Bank Guarantee for performance in an

approved format and to the satisfaction of Client.

The EMD shall not bear any interest, whatsoever for the entire time period till it is with

If the contractor does not turn up to pay the Security Deposit and execute contract

agreement within specified (or extended) time after intimation to him about

acceptance of his offer, the earnest money paid for this work will be forfeited and

according to below Clause of this tender form tenderer's tender shall be rejected and

then according to aforesaid provision of tender, action to blacklist the Contractor will

be initiated without Delay. (Vide R and B D G.R. No. Misc.-1097-90-1091/97-Z/C dated

4-10-97 and R.ANDB.D. G.R. No. Paracrv102008-5-C (Partfile) dated 27-11-08 )

No contract will be awarded except to responsible bidders capable of performing the

class of work contemplated. Before the award of the contract, any bidder may be

required to show that he has the necessary facilities, experience, ability and financial

resources to perform the work in satisfactory manner within the time stipulated.

Contractor may be required to furnish the department with the statement as to their

experience and their financial status. (To include Technical staff to be appointed for Site

and at Office for co-ordination)

11. Period of Tender Validity:

The tender shall remain valid for acceptance for a period of 120 Days from the last

date of submission of the tenders. If any tenderer withdraws his tender before the said

period or makes any modifications in terms and conditions of the tender, then the

Client shall be entitled to forfeit the said Earnest Money Deposit.

12. Inspection of Site:

Every tenderer is expected to inspect the site contractors working space

management, tower crane installed and surroundings of the proposed work and

acquaint himself with the site conditions, working space available for material /

fabrication yards, batching plant if required, stores, offices and any other Contractor’s

facility, approaches, availability for labour and raw materials, geological and weather

conditions etc. before quoting his rates and submission of the Tender. He must go

through running hospital, specifications, approved makes and other tender

documents. Submission of the tender shall be deemed to be due compliance with this

13. This notice inviting tenders will form a part of the tender document and the Contract

Agreement executed by the successful tenderer.

14. The tenderer is requested to print, sign with company’s authorized signatory’s seal, and

attach the NIT with the tender.

15. All the tender documents submitted by the Contractor shall become the property of

the Client and shall remain under the Client’s custody at all times.

16. Deadline for Submission of the Bids

Complete Bids (Envelope -1,2 and 3) must be received by the Employer at the

address specified in bid information not later than the date indicated on the face

sheet of the document. In the event of the specified date for the submission of bids

declared a holiday for the Employer, the Bids will be received up to the appointed

time on the next working day.

The Employer may extend the deadline for submission of bids by issuing an

amendment in accordance with relevant clause, in which case all rights and

obligations of the Employer and the bidders previously subject to the original deadline

will then be subject to the new deadline.

All bidders are requested to see the website of AMC for corrigendum as per clause

of Principal Aspect.

17. Amendment of Bidding Documents,.

Before the deadline for submission of bids, the Employer may modify the bidding

documents by issuing addendum.

Any addendum thus issued shall be part of the bidding documents a n d shall

be placed on AMC’s website http://tender.nprocure.com/ The prospective bidder

shall refer to website to check any addendum b efore 48 hours of last date of

submission of tender.

To give prospective bidders reasonable time in which to take an addendum into

account in preparing their bids, the Employer may, at his desecration, extend as

necessary the deadline for submission of bids. All the amendments are part and

partial of the said Tender.

(Authorized Signatory)

PLACE: Ahmedabad SIGNATURE OF THE TENDERER

DATE: WITH SEAL and ADDRESS

Tenderer Basic Information

1. i) a) Name of the Applicant:

b) Address of the Regd Office:

e) E Mail address:

g) Web-site, if any:

ii) a) If main Office is Outside Ahmedabad:

Please furnish office address of Office establishment in Ahmedabad

b) Contact Phone No:

d) E-mail address:

1. a) Year of establishment: (enclose Documentary evidence)

b) No. of years of experience: in the relevant field (Minimum experience required is 5 years

in relevant Field)

1. Type of the Organization (Whether : Proprietorship, Partnership, Private Ltd, Co-

operative body etc)

2. Name of the Proprietor/Partners/Directors of the Applicant with addresses and Phone

3. a) Details of Registration _ Whether: Partnership firm, Company, etc. b) Name of Registering

Authority, Date and Registration Number

4. Name and Address of Banker:

5. Whether an assesses of: Income Tax. If so, mention Permanent Account No. (Enclose

document evidence)

6. Please mention Service Tax Registration (Enclose Documentary evidence)

7. Details of registration, if any: in the panel of Architects For other Organization/ Statutory

Sector Banks/CPWD/PWD etc.

8. LST / TAN / SSI Reg. No.:

9. CST / VAT / PF Reg. No:

10. Contractors registration.

Contractor is requested to fill this information on their company letter head and enclosed

Tenderer’s Seal and signature

DESCRIPTION OF THE WORK, MEMORANDUM OF WORK and INFORMATION TO TENDERER

Description of Work

A. Work Description : OPERATION AND COMPREHENSIVE MAINTENANCE SERVICE

CONTRACT FOR THALTEJ CREMATORIUM THALTEJ

WARD, NORTH WEST ZONE, AHMEDABAD MUNICIPAL

CORPORATION, AHMEDABAD(TENDER FOR 2 YEAR)

B. Employer : Ahmedabad Municipal Corporation , Building Project, 2nd Floor, B -

Block Sardar Patel Bhavan”, Danapith, Ahmedabad-380 001,Gujarat

C.Site : Thaltej Cremation, Opp. Acropolis mall, S.G. Highway, Thaltej,

Thaltej Ward, Ahmedabad, Gujarat.

D. Contractors are advised to inspect and examine the site (including awarded existing

contractors work and other facilities) and its surroundings the state of work and satisfy

themselves about the nature of the ground and sub-soil (so far as is practicable), the form

and nature of the site, the means of access to the site, the accommodation they may

requisite and in general shall themselves obtain all necessary information as to risks,

contingencies and other circumstances which may influence or affect their work. No extra

charges consequent on any misunderstanding or otherwise shall be allowed. The

Contractors shall be responsible for arranging and maintaining at their own cost all

materials, tools and plants, water, electricity access, facilities for workers and all other

services required for executing the work unless otherwise specifically provided for in the

contract documents. It is also implied that they have read this notice and all other contract

documents and have made themselves aware of the scope and specifications of the work

to be done and of conditions and rates at which stores, tools and plant, etc. will be issued

to him by the Employer if mentioned in the document and local conditions and other

factors having a bearing on the execution of work.

The work is to be started from the stage now existing, and continued till completion.

Moreover as the major buildings are high rise, all the lifts including equipment required for

timely completion of work will have to be considered.

NOTE: - Time is the essence of this contract and work is to be done in running Cremation

premises with all sorts of safety, supply, Housekeeping aspects and in

coordination with other Services.

Information to Tenderer

1 The selection process will lay high emphasis on the ability and competency of contractors

to do high quality work within the given time schedule and on resources / materials /

staging and Scaffolding Material H-Frame equipments / machinery owned or can be

rented in good condition by the contractor. Also experienced staff with equivalent type of

work completion will be added advantage.

2. The schemes a n d items shown a s p e r tender /BOQ

3. The onus of providing, all necessary company / project related information, in appropriate

manner and medium, so as to demonstrate the competency of the Applicant and to allow

proper evaluation, will rest entirely on the Applicant.

4. All information has to be typed or hand written legibly. All pages of the PQ

Document have to be initialized by the Applicant. All corrections, erasers or

overwriting, therein, have to be also initialized by the Applicant.

5. All information has to be submitted in the prescribed format only. Projects for which

incomplete information has been provided will not be considered for evaluation. The

Applicant may attach separate sheets if so required. However, the final bound document

submitted, has to be submitted in vertical A4 size (210 mm X 297 mm).

6. The scope of work, project description and architectural finishes mentioned in the Project

brief are indicative and are likely to change during detail design. Project brief, along-with

the schematic drawings is provided to assist the Applicant in understanding the

fundamental / unique / specific requirements of the project.

7. Those who do not meet with the eligibility criteria need not to submit Tender document.

8. Applicant should not be black listed by any Govt. / semi Govt. body. and should attach

Affidavit with the document accordingly.

9 The r a t e s f o r S a i d Works shall b e i n c l u si v e o f g i v i n g A r c h i t e c t u r a l treatment l i k e

providing grooves, recess, offset, projection, form work, protection coats, complete area

scaffolding etc . (for all h ei ghts l ea d and lift) as directed by EIC (Engineer – In –

10. All work proposed for execution by contract is listed in the bill of quantities for this work.

Copies of the specifications, designs, approved makes and drawings and any other

documents required in connection with the work completion are expected to have been

seen by the Contractor along with samples as available with architect at their office or at

11. Receipts for payment made on account of work, when executed by a firm, must also be

signed by all the partners, except where Contractors are described in their tender as a

firm, in which case the receipts must be signed in the name of the firm by one of the

partners, or by some other person having due authority to give effectual receipts for the

12. The Contractor shall sign a declaration for maintaining secrecy of the contract documents

or other records connected with the work given to them.

13. In the case of this item Rate contract, only quoted Amount shall be considered. Amount

quoted by the Contractor in figures and words shall be deemed as accurately filled in so

that there is no discrepancy in the rates written in figures and words. However, if a

discrepancy is found, the Amount which correspond with the amount worked out by the

Contractor shall unless otherwise proved be taken as correct.

14. The Contractor will be required to furnish by way of Security Deposit for the fulfilment of his

contract, an amount of the work as mentioned in Principal Aspect. List of Banks to be

followed as mentioned in the document.

15. On signing the contract document, the name of the accredited representative(s) of the

Contractor who would be responsible for taking instructions from the Engineer-in-Charge

shall be communicated in writing to the Engineer-in-Charge.

16. All kind of applicable present taxes shall be borne by the Contractor. If there will be any

changes in the tax structure after the last date of submission of tender, then the same will

be recovered/ reimbursed as the case may be. Necessary documents asked for the same

by AMC will have to be furnished by the Bidder.

17. The Contractor shall submit equipment list includes the conditions, capacity, etc for the

proposed construction work, material and passenger handling- shifting equipment and to

be approved with client and EIC/ AMC prior to procure on site or start of work.

18. The Contractor shall comply with the provisions of the Apprentices Act 1961, and the rules

and orders issued there under from time to time. If he fails to do so, his failure will be a

breach of the contract and the Employer may in his discretion without prejudice to any

other right or remedy available in law cancel the contract. The Contractor shall also be

liable for any pecuniary liability arising on account of any violation by him of the provisions

of the said Act.

19. Contractor is expected to have seen the site and apprised himself of the site conditions,

working in that area, contractors available and to co-ordinate with local regulations and

20. Contractors are expected to understand the implication of commissioning the work, where

it is now resting, and reckon all necessary work related to facilitate continuing the work.

Rates quoted shall be considered as reckoning this aspect and nothing extra shall be

considered for any reason.

All payments shall be made in Indian Rupees.

24) PENALTY CLAUSE FOR OPERATION & COMPREHENSIVE MAINTENANCE

Penalty will be levied as mentioned in Principal Aspect.

 In case of fraud or financial loss or physical damage or any other problem bidder

has to repay amount decided by the AMC authorities. Bidder has to replace a staff

for any misbehaviour or miss conduct activities observed by AMC/ EIC official.

 Penalty charges derive in section 7.2 penalty framework.

 If not change particular thing within time and its disturbed the event then penalty

will apply as observed by AMC/ EIC official.

25) TERMINATION OF SERVICES ON DEFAULT:

4.1 The Corporation, without prejudice to any other remedy for breach

of Contract by written notice sent to the Contractor, may terminate

the Contractor’s Services in whole or in part if the contractor fails to

perform his obligation (s) under the contract.

4.2 In the case of the Corporation terminates the contract in part the

Contractor will continue the performance of the contract to the

extent of which is not terminated.

4.3 AMC authorities also reserve the right to terminate the contract

immediately & give same to other contractor in case of serious.

Conditions, such as Electrical / Mechanical Machineries of pump

house gets drowned by Sewage Water or staff not operating of SPS.

as per required in the tender or repeated complaints of Sewage

Water backing etc. In such condition the expenditure to re-start of

SPS will be recovered from contractor’s bill.

26) COMMENCEMENT, DURATION AND EXTENTION OF COMPREHENSIVE O&M

6.1 The O & M period will commence upon the award of contract and

receipt of work order. O & M period is for Two Years. If the client wish

to propose an extension to the O & M period, he will give 30 days

prior notice of its intension to exercise such option.

If required and intimation given from AMC, contractor has to extend

the contract period for more 1 year after the completion of the due

date of the tenure at the same cost and tender terms and conditions.

Tenderer’s Seal and signature

NOTE FOR CONTRACTORS

1) Tenders once offered shall not be withdrawn except with the permission of Ahmedabad

Municipal Corporation.

2) Tender once accepted shall be binding upon the contractor even if the formal

agreement is not signed.

3) All duties chargeable by the Municipal Corporation will be payable by the contractor.

4) The contractor shall have to submit the tenders in duplicate i.e. two sets- original and

duplicate. (Duly signed and Stamp on every page of the document.

5) The tenderer must quote his amount of tender in Online Tender System

In case the lowest tendered amount of two or more contractors is same, such lowest

contractors will be asked to submit sealed revised offer. The lowest tender shall be

decided on the basis of revised offers.

In case any such, contractor refuses to submit revised offer, then it shall be treated as

withdrawal of his tender before acceptance and 100% of earnest money shall be

forfeited. If the revised tendered amount of two or more contactors received in revised

offer is again found to be equal, the lowest tender, among such contractors, shall be

decided by draw of lots in the presence of AMC (Ahmedabad Municipal Corporation.).

In case all the lowest contractors those have quoted same tendered amount, refuse to

submit revised offers, then tenders are to be recalled after forfeiting 100% of EMD of each

contractor. Contractor(s) whose earnest money is forfeited because of non-submission of

revised offer shall not be allowed to participate in the retendering process of the work.

14) Contractors are expected to understand the implication of commissioning the work,

where it is now resting, reckon all necessary work related of facilitate continuing the work.

Rates quoted shall be considered as reckoning this aspect and nothing extra shall be

considered for any reason.

DISQUALIFICATION

The Municipal commissioner reserves the right to accept/reject all or any of the tender

without assigning any reason thereof.

The tender shall be disqualified and will not be taken for consideration if:

The envelope does not show on the outside the reference of bid and thus gets opened

before the due date of opening.

The tender Security Deposit is not deposited in full and in the manner as specified i. e.

Earnest Money Deposit.

The tender is in a language other than English or dose not contains its English

Translation in case of other language adopted for tender preparation.

The tender documents received are not duly signed and stamped by authorized person.

The general performance data for qualification is not submitted fully.

Tenderer does not agree to payment terms.

The tender may further be disqualified if,

i) The price variation is proposed by the tender on any principle other than those provided

in the tender document.

ii) The validity of tender is less than what is stated in the tender.

iii) Any of the page or pages of tender is/are removed or replaced.

iv) All corrections or posted slips are not initiated by tenderer.

v) Any eraser is made in the tender.

vi) Any condition which affect the cost.

vii) Not followed complete instructions given in tender.

VIII) Without amendment if any.

IX) IF ANY INFLUANCE MADE DURING BID EVELAUATION TO APPROVAL PROCESS

Tenderer’s Seal and signature

REQUIREMENTS OF BIDDERS:

The complete set of documents (bound form) shall be enclosed in a sealed cover only. Tender

for eligible bidders as contractor for Said Works should be addressed to Assistant Manager

(Project/PWA), Ahmedabad Municipal Corporation, 2ndFloor B-Block, Sardar Patel Bhavan”,

Danapith, Ahmedabad - 380 001.Tel No: 079-27556633, Fax No: 079-25323692 , and hard copy

of required documents as mentioned in principal aspects.

Contractors are requested to submit the details about their organization, their technical

experience, their spare capacity and their competency and suitable evidence of their

financial standing as per enclosed format. Contractors will be liable for rejection due to any

false or incomplete information furnished in the format.

The applicant should have sufficient number of technical and administrative employees for

the proper execution of this works by engaging their Administrative staff, Technical staff and

Engineers for day to day supervision of the works for which no extra remuneration will be paid

by Ahmedabad Municipal Corporation (AMC).

• Experience and Expertise

Bidder should have successfully completed works as per MOW in last 7 (seven) years ending

last day of the last month previous to the one in which bids are invited, as main contractor

(Work executed as a sub contractors and the work executed through any other contractor will

not be considered).

1. Without restricting to the generality of the foregoing, the Civil works /Building works

Operation & Maintenance (O&M), Comprehensive Maintenance, or Facility

Management of crematoriums, burial grounds, public utility buildings, or large public

buildings, involving mechanical, electrical, plumbing, civil, sanitation and safety

systems, executed for Government departments, Local Bodies, Urban Local Bodies

(ULBs), PSU, Semi-Government or Public Sector organizations. works in any building like

Auditorium/ HOSPITAL BUILDING / Residential Building / Hotels / Airports / Any

Institutional Buildings etc. in any Government or any public sector organization.

TECHNICAL BID EVALUATION:

AMC and FMS of experts will evaluate the proposals. The details submitted by the Tenderer

through n-procure will be evaluated. While evaluation if any document requires for further

clarifications shall be submitted in sealed Hard copy. They reserve the right to restrict the list of

contractors to be enlisted to any number deemed suitable by it. Their decision for short listing

the contractors shall be final and binding to all.

PRICE BID EVALUATION:

AMC and FMS of experts will evaluate the opened price bid. The amount submitted by the

Tenderer through n-procure will be evaluated. While evaluation if any or all rate analysis of

items are required for further clarifications shall be submitted in Hard copy.

ELIGIBILITY CRITERIA

• The applicant should satisfy all mandatory eligibility criteria.

1) Registration

• The applicant should be MINIMUM “D” Class registered under CPWD, State

PWD, MES, Municipal Corporations of any state of India or Any Government/ Semi

Government bodies of India as mentioned in the qualification requirement of

Principal Aspects of the Tender.

2) Turn Over As per MOW works (Civil works /Building works Operation & maintenance works for

civil, plumbing work, electric work, fire system, interior + external development related works in

any building like Auditorium/ HOSPITAL BUILDING / Residential Building / Hotels / Airports / Any

Institutional Buildings etc.)

• The bidder’s Average financial turnover in construction works computed as of

the last three financial Turnover, during the last three financial years i.e. 2023-24,

2024-25 & 2025-26 each should be at least 30 % of the estimated cost. The

contractor shall submit Audited Balance Sheets in support of his claim, duly audited

by Charted Accountant and completion certificate from the client/consultant

mentioning value of work.

For arriving at updated value, turnover of any financial year shall be multiplied by the

enhancement factor corresponding to that year. These enhancement factors are as

mentioned below.

Sr Year Financial Year Enhancement Year

1 Base Year 2025-26

3) Successful Experience:

The bidder must have as a prime contractor (approved by employer) successful experience

The firms/ contractors, as aforesaid shall be eligible to apply who shall also be able to meet

Eligibility criteria.

The bidder should have experience of having successfully completed either of the following

works during last seven years ending last day of the month previous to the one in which bids

(A) One completed similar kind of work costing not less than the amount equal to 80% of the

estimated Tender amount.

(B) Two completed similar kind of works costing not less than the amount equal to 50% of the

estimated Tender amount.

(C) Three completed similar kind of works costing not less than the amount equal to 40% of the

estimated Tender amount .

4. Joint Venture is not allowed.

5. Should have a bank solvency of the amount equal to 30% of the estimated cost of work

issued by the Bank as per attached list. The solvency should not be more than 1 year old

i.e. it shall be valid on the date of tender last date.

6. Bidding Capacity = [AxNx2]-B Where,

A = Maximum value of construction works executed in any one year during the last five

years taking into account the completed as well as works in progress.

N = Number of years prescribed for completion of work for which bids has been invited.

B = Value of existing commitments and ongoing works and LOI issued to be completed

during the period of completion of work for which bids have been invited.

The initial criteria prescribed above in respect of experience of similar class of work

completed, bidding capacity and financial turnover etc. will first be scrutinized and the

bidder’s eligibility for the work to be determined.

Firm/contractor should submit requisite details/documents with respect to eligibility criteria

like, average financial turnover of building works, solvency certificate, details of completed

high rise building works executed or awarded details of construction plants and

equipments, structure and organization, performance report of work completed or under

Tenderer must ensure giving complete information on form’s mentioned in the Table- in

soft copy and in hard copy while submission of tender. If any documents are required

which is not fulfilled by tenderer, shall be submitted within three working days during the

technical evaluation as asked by the Client/Consultant.

The AMC (Ahmedabad Municipal Corporation) reserves the right to verify the contents

/particulars furnished by the tenderer independently including carrying out inspection of

works completed by them and in such cases the expense for inspection work shall be

borne by the bidder.

The AMC (Ahmedabad Municipal Corporation) reserves the right to reject any

application/tender without assigning any reasons.

Tenderer’s Seal and signature

SPECIALIZED WORK AGENCY

[to be filled in by contractor]

Item and / or Approximate similar works

Element of work Address of

Section Value previously

Tenderer’s Seal and signature

CONSTRUCTION PLANT and EQUIPMENT

DETAILS OF EQUIPMENT, WHICH WILL BE USED BY THE APPLICANT FOR THE PROPOSED WORKS.

[to be filled in by contractor]

Description (Type, Manufacturer with year Nos. proposed to be

Capacity (Metric Units)

Model Make etc.) of Manufacture used for the work

Tenderer’s Seal and signature

DETAILS OF KEY PERSONNEL EMPLOYED / TO BE EMPLOYED FOR THE PROPOSED WORKS.

[to be filled in by contractor]

Summary of qualifications,

Designation Name of Nominees Experience in years and Present

Partner / Director

Other key staff

(Give Designation)

Project Manager

Other Key Staff:

Note: (1) Information in this schedule to be submitted separately in as stipulated under

‘Guidelines and Instructions to Contractor under Tender clauses.

(2) Organization chart for site infrastructure to be submitted.

Tenderer’s Seal and signature

The said details to be submitted on prescribed forms appended with tender documents,

detailed as under:

(i) Financial information Form A

(ii) Solvency certificate from scheduled bank Form B

(iii) Details of Similar Works completed during last Form C

7consecutive years

(iv) Details of work awarded or under execution Form D

(v) Performance report of works referred in form C and Form E

D should be duly authenticated/certified by an

officer not below the rank of EE or equivalent

should be furnished separately for each work

completed or in progress

(vi) Details of structure and organization Form F

(vii) Litigation details Form G

(viii) 300 Rs. Stamp Undertaking Form H

Even though any bidder may satisfy the above requirements, he would be liable to

disqualification if he has:

(i) Made misleading or false representation or deliberately suppressed the information in the

forms, statements and enclosures required in the eligibility criteria document,

(ii) Record of poor performance such as abandoning work, not properly completing the

contract, or financial failures/weaknesses etc.

Note: All aforesaid form must bear the signature of firm/contractor.

Tenderer’s Seal and Signature

FINANCIAL INFORMATION

Financial analysis, Details to be furnished duly supported by figures in balance sheet / profit

and loss account for the last Three years duly certified by the Chartered accountant, as

submitted by the applicant to the income Tax Department copies to be attached).

i. Gross annual turnover on

Construction work.

ii. Annual Net worth

iii. Profit/loss

arrangements for

carrying out the

v Solvency certificate from

bankers of applicant. Form

vi. Tax clearance

certificate under

the relevant act

Sign. of Chartered Accountant with seal. Signature of applicant(s).

FORM OF SOLVENCY CERTIFICATE FROM SCHEDULED BANK

This is to certify that to the best of our knowledge and information

Having marginally noted address, a customer of our bank are/is respectable and can be

treated as good for any engagement up to a limit of

This certificate is issued without any guarantee or responsibility on the Bank or any of the

Note: In case of partnership firm, certificate to include names of all partners as recorded with

(Submit as Project wise separately)

DETAILS OF ALL SIMILAR WORKS AS MENTIONED IN PRINCIPAL ASPECT FOR SIMILAR WORKS

DURING THE LAST SEVEN YEARS ENDING LAST DAY OF THE MONTH PREVIOUS TO THE ONE IN

WHICH BIDS ARE INVITED.

officer to whom

as per contract

Built up Area of

Note: The cost of land should be not included in the cost of the project, In case of certificate

issued by Private firm.

Incase of Private Client, these certificates shall be submitted duly notarized and along with

affidavit of bidder regarding correctness of filled data.

Signature and Stamp of applicant(s) Signature and Stamp

*indicate gross amount claimed and amount awarded by the Arbitrator

PROJECTS UNDER EXECUTION OR AWARDED/LOI ISSUED.

(Project on hand)

Sr. Name of Owner or Cost Date of Stipulated Actua Litigation Name of Remark

No. Work/Projec sponsorin of commen date of l date / address/ s

t g works cement completio of arbitratio telepho

AND Organiza in as per n compl n ne of

Location tion crores contract etion pending officer to

progress referenc

Certified that above list of works are complete and no work has been left out and the

information given is correct to my/our knowledge and belief

Tenderer’s Seal and signature Date:

PERFORMANCE REPORT OF WORKS REFERRED TO IN FOR “C and D”

1. Name of work/Project and Location:

2. For Building works:

i) Nature of building (Cremation)

Civil works /Building works Operation & maintenance works for civil, plumbing work,

electric work, fire system, interior + external development related works

3. Agreement No.

4. Client name:

5. Amount of Work:

6. Date of Starting of project:

7. Stipulated date of completion:

8. Actual date of completion:

9. Completion cost:

10. Justification for Delay, if any:

11. Amount of compensation

a. Levied for delayed completion if any

b. Amount of reduced rate items, if any

12. Feedback from client:

(i) Quality of work Very good Good Fair Poor

(ii) Finance Soundness Very good Good Fair Poor

(iii) Technical Proficiency Very good Good Fair Poor

(iv) Resourcefulness Very good Good Fair Poor

(v) General behavior Very good Good Fair Poor

13. Third party feedback, if any:

(i) Quality of work Very good Good Fair Poor

(ii) Finance Soundness Very good Good Fair Poor

(iii) Technical Proficiency Very good Good Fair Poor

(iv) Resourcefulness Very good Good Fair Poor

(v) General behavior Very good Good Fair Poor

Signature and stamp of client

Note: All the supporting documents shall be submitted as a true copy and for any verification

if required the tenderer shall produce the originals.

Tenderer’s Seal and signature Date:

DETAILS OF ORGANIZTION STRUCTURE

S.R. Name and address of the applicant.

Telephone No./Telex No./Fax no.

1 Legal status of the applicant(attach copies

of original document defining the legal

(a) an individual.

(b) A proprietary firm

(c) A firm in partnership

(d) A limited company or corporation.

2 Particulars of Registration with various

Government bodies (attach attested

(a) Registration number.

(b) Organization/Place of Registration

3 Name and titles of Directors and officers with

designation to be concerned with this work.

4 Designation of individuals authorized to act

for the organization.

5 Was the applicant ever required to suspend

construction for a period of more than six

months continuously after you commenced

the construction? If so give the name of the

project and reason of suspension of work.

6 Has the applicant or any constituent partner

in case of partnership firm every abandoned

the awarded work before its completion? If

so, give name of the project and reason for

7 Has the applicant or any Partnership firm, ever

been debarred/ black listed for tendering in

organization at any time? If so give details.

8 Has the applicant or any constituent partner

in case of partnership firm ever been

convicted by court of law? If so, give details

9 In which field of Civil engineering construction

you claim specialization and interest.

10 Any other information considered necessary

but not included above.

Tenderer’s Seal and signature

Form – G - HISTORY OF LITIGATION

LITIGATION DETAILS

Name of applicant / or parties:

Applicant should provide information on any History of litigation or arbitration resulting from

executed in last five years or currently under execution:

Sr. Name of cline, cause of Disputed

Year Award for/against

No. litigation and matter of Amount in

[1] The above information shall be supported with necessary documents otherwise the

same shall be treated as null and void.

[2] If the information to be furnished in this schedule will not be given and come to the

Subsequently will result in disqualification of the bidder.

Tenderer’s Seal and signature Date:

NOTARIZED UNDERTAKING ON Rs. 300 STAMP

I/We………………………………………… here by declaring that all the

information in this tender provided by us is in best & true knowledge of us & the

client who had issued/certified the same. If any information in this regards

proves false during evaluation & during execution in future by any means, we

are liable to black listed in your organization & our EMD shall be forfeited by

Chairman municipal commissioner.

Tenderer’s Seal and signature Date :

DECLARATION CERTIFICATE (G. R. date 4-2-89 as revised by GR. No.TNC - 1083/6681/4/C, dated 31-

I/We hereby declared that I/We am/are not partner(s) blacklisted or connected with firm

blacklisted in any states, CPWD / MES / Railways or any Government, Semi-Government or

At present I/We am/are registered as approved contractor (s), firms in any state/, CPWD / MES /

Railways/Municipal Corporation. We, the partners/owners of this firm, hereby give an

undertaking that we are jointly and severally responsible to meet all the liabilities ever and above

the business of this firm and make good the above financial loss sustained by the Ahmedabad

Municipal Corporation as a result of out abandoning the works entrusted to us.

I / We further declare that my / our near relatives are not working in AMC as on today.

DATE: --/ -- / ---- . SEAL OF THE CONTRACTOR

AUTHORISED SIGNATURE.

TENDER SECURITY FORM

Whereas M/s ______________________________ here in after called “the Tenderer") has

submitted its tender dated_____________________________ for the said work AT Thaltej

Cremation. (herein after called "the Tender") ___________________________________all

office at_____________________________________________ (hereinafter called "the

Bank”) are bound upto__________________________________________ for which payment well

and truly to be made to the said Purchaser, the Bank binds itself, its successors and assigns

by these presents. Sealed with the Common Seal of the said Bank this _______________________

The Conditions of this obligation are:

1. If the Tenderer withdraws its Tender during the period of tender validity specified by

the Tenderer on the Tender Form; or

2. If the Tenderer having been notified of the acceptance of its tender by the Purchaser,

during the period of tender validity :

(a) fails or refuses to execute the Contract Form, if required, or

(b) fails or refuses to furnish the Performance Security, in accordance with the instructions to

We undertake to pay to the Purchaser up to the above amount upon receipt of its first

written demand, without the Purchaser having to substantiate its demand, provided that in

its demand the Purchaser will note that the amount claimed by it is due to it owing to the

occurrence of one or both of the two conditions, specifying the occurred condition or

This guarantee will remain in force up to and including thirty (30) days after the period of

tender validity, and demand in respect thereof should reach the Bank not later than the

(Signature of the Bank)

Rs. 300/- Stamp

FORMAT FOR BANK GUARANTEE FOR EARNEST MONEY

[1] In consideration of the Terms and Conditions of the tender invited

by Commissioner, Ahmedabad Municipal Corporation, Ahmedabad

(hereinafter called" Ahmedabad Municipal Corporation")

and…………………………… (Contractor) (here in after called "Contractor" for

the work of ………………………………. ……………. (Name of work) for the

…………………… deposit for the due fulfilment by the contractor of the terms

and conditions contained in the said tender, We Bank of

…………………………………….. (hereinafter referred to as the Bank) at the

request of ……………………………. (Name of Contractor) do hereby undertake

to pay the Ahmedabad Municipal Corporation an Amount not exceeding

Rs………….. (Total Earnest Money Deposit Amount) against any loss or damage

caused to or suffered by Ahmedabad Municipal Corporation by reason of any

breach of any term or condition contained in the said tender by the said

[2] We Bank of……………………………… do hereby undertake to pay the amount

due and payable under this Guarantee without any demur merely on a

demand from the Ahmedabad Municipal Corporation stating that the

amount claimed in due by way of loss of damage caused to or would be

caused to or suffered by the Ahmedabad Municipal Corporation by the

reason of breach by the said contractor of any of the terms and conditions in

the said tender of by reason of the contractors failure to perform. Any such

demand made on the Bank shall be conclusive as regards the amount due

and payable by the Bank under this guarantee shall be restricted to an amount

not exceeding Rs……..….. (Total of Amount of Earnest Money Deposit).

[3] We undertake to pay the Ahmedabad Municipal Corporation any money

so demanded notwithstanding dispute or disputes raised by the contractor. In

any suit of proceeding pending before any Court or Tribunal relating thereto,

our liability under this presents being absolute and unequivocal. The payment

so made by under this bond shall be a valid discharge of our liability for

payment there under and the contractor shall have no claim against us for

making such payment.

[4] We Bank of ……………………, ………………………. further agree that the

guarantee herein contained shall remain in full force and effect during the

period that would be taken for the final award of contract of the said work and

that under or by virtue of said tendered work have been fully finalized and its

claim satisfied or discharged or till Commissioner, Ahmedabad Municipal

Corporation, Ahmedabad clarified that the terms and conditions of the said

tender have been fully and properly finalised by the said contractor and

accordingly discharge this guarantee. Unless a demand or claim under this

tender is made on to us in writing on or before (dt.) …………………… we shall

be discharged from all liability under this Guarantee thereafter.

[5] We Bank of ……………………………………………… further agree with the

Ahmedabad Municipal Corporation that the Ahmedabad Municipal

Corporation shall have the fullest liberty without our consent and without in any

manner our obligations hereunder to vary any of the terms and conditions of

the said tender or to extend the time of performance by the said contractor

from time to time or to postpone for any time any of the power exercisable by

the Ahmedabad Municipal Corporation against the said contractor and to

forbear or enforce any of the terms and conditions relating to the said tender

and we shall not be relieved from our liability by reason of any variation or

extension being granted to the said contractor or for any forbearance, act or

omission of the part of the Ahmedabad Municipal Corporation or any

indulgence by the Ahmedabad Municipal Corporation to the said contractor

or by any such matter or thing whatsoever which under the law relating to

sureties would, but for this provision, would relieve us.

[6] This guarantee will not be discharged due to the change in the constitution of

the Bank or the Contractor.

[7] We Bank of ……………………………… lastly under take not to revoke this

guarantee during its currency.

NOT WITH STANDING ANYTHING CONTAINED HERE IN ABOVE:

[1] Our liability under this bank guarantee is restricted to Rs. ………………. (Amount

………………. Deposit)

[2] This bank guarantee is valid up to ………………………..

[3] Our liability to make payment shall arise and we are liable to pay the

guarantee amount or any part there of under this guarantee, only if served

upon us a written claim or demand in terms of the guarantee on or before dt.

[4] In written of bank has executed this present the day and year first written.

Dated …………… Day of ………………..2025.

For …………. (Bank name)

Seal, stamp and signature of

Bank's authorized Signatory

REFERANCE PROFORMA OF PERFORMANCE GUARANTEE BOND.

(To be executed on NON-JUDICIAL STAMP PAPER OF APPROPRIATE VALUE)

Ref : Bank Guarantee No. ____________

[1] In consideration of the Terms and Conditions of the tender invited

by Commissioner, Ahmedabad Municipal Corporation, Ahmedabad

(hereinafter called" Ahmedabad Municipal Corporation")

and…………………………… (Contractor) (hereinafter called "Contractor" for

the work of ………………………………. ……………. (Name of work) for the

…………………… deposit for the due fulfilment by the contractor of the terms

and conditions contained in the said tender, We Bank of

…………………………………….. (hereinafter referred to as the Bank) at the

request of ……………………………. (Name of Contractor) do hereby undertake

to pay the Ahmedabad Municipal Corporation an Amount not exceeding

Rs………….. (Total Earnest Money Deposit Amount) against any loss or damage

caused to or suffered by Ahmedabad Municipal Corporation by reason of any

breach of any term or condition contained in the said tender by the said

[2] We Bank of……………………………… do hereby undertake to pay the amount

due and payable under this Guarantee without any demur merely on a

demand from the Ahmedabad Municipal Corporation stating that the

amount claimed in due by way of loss of damage caused to or would be

caused to or suffered by the Ahmedabad Municipal Corporation by the

reason of breach by the said contractor of any of the terms and conditions in

the said tender of by reason of the contractors failure to perform. Any such

demand made on the Bank shall be conclusive as regards the amount due

and payable by the Bank under this guarantee shall be restricted to an amount

not exceeding Rs……..….. (Total of Amount of Earnest Money Deposit).

[3] We undertake to pay the Ahmedabad Municipal Corporation any money

so demanded notwithstanding dispute or disputes raised by the contractor. In

any suit of proceeding pending before any Court or Tribunal relating thereto,

our liability under this presents being absolute and unequivocal. The payment

so made by under this bond shall be a valid discharge of our liability for

payment there under and the contractor shall have no claim against us for

making such payment.

[4] We Bank of ……………………, ………………………. further agree that the

guarantee herein contained shall remain in full force and effect during the

period that would be taken for the final award of contract of the said work and

that under or by virtue of said tendered work have been fully finalized and its

claim satisfied or discharged or till Commissioner, Ahmedabad Municipal

Corporation, Ahmedabad clarified that the terms and conditions of the said

tender have been fully and properly finalised by the said contractor and

accordingly discharge this guarantee. Unless a demand or claim under this

tender is made on to us in writing on or before (dt.) …………………… we shall

be discharged from all liability under this Guarantee thereafter.

[5] We Bank of ……………………………………………… further agree with the

Ahmedabad Municipal Corporation that the Ahmedabad Municipal

Corporation shall have the fullest liberty without our consent and without in any

manner our obligations hereunder to vary any of the terms and conditions of

the said tender or to extend the time of performance by the said contractor

from time to time or to postpone for any time any of the power exercisable by

the Ahmedabad Municipal Corporation against the said contractor and to

forbear or enforce any of the terms and conditions relating to the said tender

and we shall not be relieved from our liability by reason of any variation or

extension being granted to the said contractor or for any forbearance, act or

omission of the part of the Ahmedabad Municipal Corporation or any

indulgence by the Ahmedabad Municipal Corporation to the said contractor

or by any such matter or thing whatsoever which under the law relating to

sureties would, but for this provision, would relieve us.

[6] This guarantee will not be discharged due to the change in the constitution of

the Bank or the Contractor.

[7] We Bank of ……………………………… lastly under take not to revoke this

guarantee during its currency.

NOT WITH STANDING ANYTHING CONTAINED HERE IN ABOVE:

[1] Our liability under this bank guarantee is restricted to Rs. ………………. (Amount

………………. Deposit)

[2] This bank guarantee is valid up to ………………………..

[3] Our liability to make payment shall arise and we are liable to pay the

guarantee amount or any part there of under this guarantee, only if served

upon us a written claim or demand in terms of the guarantee on or before dt.

[4] In written of bank has executed this present the day and year first written.

SIGNED and DELIVERED BY the within named BANK …..(Name of Bank)…… .

Authorized Signatory Seal of the Bank

IN THE PRESENCE OF:

SECTION 1 — BASIC INTRODUCTION

SECTION 1 - INTRODUCTION & BACKGROUND

Thaltej Cremation Ground is a vital public utility facility located in Thaltej Ward of the

North West Zone of Ahmedabad Municipal Corporation (AMC). The facility serves a

large and diverse urban population and plays an essential role in providing dignified,

hygienic, safe, and environmentally compliant last rites services to citizens.

The cremation ground is equipped with multiple infrastructure components including

cremation furnace systems, chimney and pollution control systems, ash handling and

disposal arrangements, electrical and plumbing networks, civil and structural

facilities, sanitation and hygiene services, firefighting systems, water supply systems,

CCTV surveillance, horticulture, parking, and allied public amenities. These systems

are required to function in a coordinated and reliable manner to ensure uninterrupted

services, public safety, environmental compliance, and operational efficiency.

Given the sensitive nature of cremation services, the facility demands round-the-

clock operation, strict adherence to safety and statutory norms, high standards of

cleanliness and hygiene, and prompt response to any operational or maintenance

issues. The cremation ground must comply with applicable CPCB guidelines, PNGRB

norms (where gas-based systems are involved), National Building Code (NBC)

provisions, IS codes, and local municipal regulations.

The Thaltej Cremation Ground caters not only to routine cremation activities but also

experiences periodic peak loads and emergency situations, requiring a robust and

professionally managed Operation and Comprehensive Maintenance (O&M)

framework. Efficient management of this facility is critical to maintaining public

confidence, environmental protection, worker safety, and the dignity of the

In view of the above, Ahmedabad Municipal Corporation proposes to appoint a

competent and experienced agency for the Operation and Comprehensive

Maintenance Service Contract of Thaltej Cremation Ground, with the objective of

ensuring continuous service availability, regulatory compliance, asset longevity,

safety, cleanliness, and improved citizen experience, in accordance with the

detailed scope of work, checklist requirements, and service level agreements defined

in this tender document.

Tenderer’s Seal and signature

SECTION 2 — OBJECTIVES OF THE

SECTION 2 — OBJECTIVES OF THE CONTRACT

The primary objective of this contract is to ensure the efficient, safe, dignified, and

environmentally compliant operation and comprehensive maintenance of Thaltej

Cremation Ground, located in Thaltej Ward, North West Zone of Ahmedabad

Municipal Corporation, through engagement of a competent and experienced

The main objectives of appointing an O&M contractor are:

1. Continuity of Cremation Services

To ensure uninterrupted and timely cremation services to the public, including during

peak periods, emergencies, and adverse conditions, without disruption or service

2. Dignity, Hygiene and Public Sensitivity

To maintain the highest standards of cleanliness, hygiene, and respectful handling of

cremation processes, recognizing the sensitive nature of the facility and the emotional

needs of the bereaved families.

3. Safe Operation of Mechanical and Electrical Systems

To ensure the safe, reliable, and efficient operation of all mechanical, electrical,

plumbing, and gas-based systems including cremation furnaces, burners, control

panels, scrubbers, chimneys, electrical panels, lifts, pumps, and allied equipment, in

accordance with approved standards and manufacturer recommendations.

4. Environmental Compliance

To maintain continuous compliance with CPCB guidelines, pollution control norms,

emission standards, PNGRB regulations (where applicable), and local environmental

requirements, ensuring that cremation activities do not adversely impact the

surrounding environment.

5. Preventive and Corrective Maintenance

To implement a structured preventive maintenance regime and prompt corrective

maintenance for all civil, electrical, mechanical, plumbing, sanitation, firefighting,

water supply, CCTV, horticulture, parking, and allied systems, thereby minimizing

breakdowns and extending asset life.

6. Safety of Public, Staff and Assets

To ensure safety of visitors, staff, and municipal assets by maintaining firefighting

systems, electrical safety devices, gas safety systems, CCTV surveillance, access

control, signage, and adherence to occupational health and safety norms.

7. Statutory and Regulatory Compliance

To comply with all applicable municipal by-laws, labour laws, safety regulations, NBC

2016 provisions, IS codes, and statutory requirements, including maintenance of

records, certifications, and inspections by authorized agencies.

8. Quality Assurance and Service Level Adherence

To achieve defined Service Level Agreements (SLAs) by ensuring timely response,

rectification, documentation, and reporting, with transparent monitoring and

accountability mechanisms.

9. Efficient Resource and Cost Management

To ensure optimal utilization of manpower, materials, consumables, utilities, and

spares, minimizing wastage while maintaining quality and reliability of services.

10. Improved Citizen Experience

To provide a safe, clean, orderly, and well-managed facility, improving the overall

experience of citizens through clear signage, functional amenities, accessible

infrastructure, and courteous support services.

11. Documentation, Reporting and Transparency

To maintain accurate and verifiable documentation, including daily operation logs,

maintenance records, statutory test reports, incident reports, and monthly

performance summaries for review by Ahmedabad Municipal Corporation.

12. Asset Preservation and Long-Term Sustainability

To protect and enhance the structural integrity, functional performance, and service

life of the cremation ground assets through systematic maintenance and timely

Tenderer’s Seal and signature

SECTION 3 — DEFINITIONS

SECTION 3 – DEFINITIONS

• AMC: Ahmedabad Municipal Corporation

• Engineer-in-Charge: Officer appointed by AMC

• Contractor/Agency: Successful bidder awarded the contract

• Crematorium: Thaltej Crematorium including buildings, utilities, equipment,

furnaces and premises

• O&M: Operation and Comprehensive Maintenance

• Preventive Maintenance: Means planned and scheduled maintenance

activities carried out to prevent failure, breakdown, or deterioration of systems

and assets, in accordance with OEM recommendations, statutory

requirements, and approved maintenance schedules.

• Corrective Maintenance: Means maintenance activities undertaken to rectify

faults, failures, breakdowns, or deficiencies observed during operation or

inspection, within the defined SLA and response time.

• Comprehensive Maintenance: Means maintenance services that include all

labor, materials, consumables, tools, spares, testing, documentation, and

statutory compliance, without any extra cost to AMC.

Tenderer’s Seal and signature

SECTION 4 — GENERAL SCOPE OF WORK

SECTION 4 — SCOPE OF WORK

The scope of work under this tender shall comprise Operation and Comprehensive

Maintenance Services for Thaltej Cremation Ground, located in Thaltej Ward of North

West Zone, Ahmedabad Municipal Corporation, on a round-the-clock basis, in

accordance with the terms and conditions of this tender document.

The scope shall include all activities, services, manpower, materials, consumables,

tools, tackles, testing, documentation, statutory compliance, and incidental works,

whether expressly mentioned herein or implied for proper and satisfactory

functioning of the facility. No additional claim shall be entertained for any item or

activity necessary for complete execution of the contract.

4.1 Furnace & Chimney System

The contractor shall operate and maintain cremation furnaces and chimney systems

in accordance with PNGRB, CPCB and NBC norms, including but not limited to:

• Burner, igniter, flame sensor, thermocouple and control system inspection

• Daily gas leak tests, regulator pressure checks and NRV/PRV inspection

• LEL gas detector calibration, alarm and interlock testing

• Ignition sequence verification before every cremation

• Emergency shutdown drills and ESD system checks

• PLC/HMI panel inspection, wiring health and program backup

• PNG pipeline integrity inspection and corrosion monitoring

• Stack emission monitoring, reporting and compliance

• Furnace doors, trolley mechanism, refractory lining inspection

• Wet/Dry scrubber operation, blower performance and chimney draft checks

All activities shall be logged with frequency, SLA and statutory reference as per AMC

4.2 Ash Handling, Storage and Disposal

The contractor shall ensure dignified, hygienic and compliant ash handling:

• Safe cooling, collection and segregation of ashes

• Temporary sealed storage and documented handover to relatives

• Moisture, pest and spill control in ash storage areas

• Container integrity, labelling and record maintenance

• Disposal only as per ULB/CPCB guidelines

• PPE availability and staff training for ash handling

4.3 Iron Bier / Iron Platform

• Cleaning after every cremation

• Rust inspection, anti-corrosion treatment and repainting

• Structural inspection of weld joints and frame

• Welding repairs and heat-resistant painting

4.4 Toilet Facilities

Public and staff toilets shall be maintained at all times:

• Hourly cleaning, consumable refilling and hygiene checks

• Daily deep cleaning and drainage inspection

• Plumbing fixture maintenance and leak rectification

• Water quality testing as per IS

• Lighting, ventilation and accessibility compliance

4.5 Water Cooler Facilities

• Daily hygiene and exterior cleaning

• Monthly potable water testing (IS 10500)

• Filter replacement, plumbing and electrical safety checks

• Compressor, cooling performance and seasonal shutdown care

4.6 Electrical Systems

• Main panel inspection, wiring and earthing checks

• RCCB/ELCB functional testing

• Lighting, exhausts and emergency systems

• Lightning protection, surge protection and IR testing

• Mandatory logbook and documentation

4.7 Civil Works & Structural Integrity

• Monthly walk-through inspections for cracks, spalling and settlement

• Structural member inspection (beams, columns, slabs)

• Roof, drainage, expansion joint and gutter maintenance

• Architectural finishes, signage and statutory display boards

4.8 Firefighting System – Fire Extinguishers Only

• Monthly inspection, quarterly servicing and hydro-testing

• Proper placement, signage and accessibility

• Annual staff training and mock drills

4.9 Wood Storage

• Safe stacking, fire separation and moisture control

• Pest control and fire extinguisher readiness

• Mandatory safety signage and housekeeping

4.10 Lift System

• Daily operational checks

• Emergency alarm and intercom testing

• Mechanical, electrical and safety inspections

• Cabin hygiene and accessibility

4.11 Horticulture & Landscaping

• Daily housekeeping and irrigation

• Pruning, pest control, lawn care and fertilization

• Seasonal plantation and tool safety

4.12 Parking Area Maintenance

• Daily cleaning and weekly washing

• Pavement, drainage, lighting and safety inspections

• Markings, signage and accessibility

4.13 CCTV System

• Camera functionality, PTZ presets and lens cleaning

• NVR/VMS recording, storage health and retention

• Network, PoE load, UPS backup and earthing checks

4.14 Overhead & Underground Water Tank System

• Overflow, drainage and pump inspections

• Monthly water quality testing

• Tank cleaning, disinfection and safety access checks

Tenderer’s Seal and signature

SECTION 6 — LIST OF MAJOR & MINOR

REPAIR-MAINTAINANCE INCULDED IN THE

A. MINOR REPAIR WORKS (Included in Comprehensive O&M, but not limited to.

Also no Extra Payment)

Sr. No. Work Item Category

1 Repair of minor wall cracks, surface cracks Civil

2 Patch plastering of damaged portions Civil

3 Touch-up painting of walls, ceilings, railings Civil

4 Matching colour work on repaired/defective portions Civil

5 Floor tile repair or replacement (limited area) Civil

6 Door shutter, frame alignment & tightening Civil

7 Window glass replacement Civil

8 False ceiling tile repair / replacement Civil

9 Replacement of fused lights, LED panels, tube lights Electrical

10 Repair of switchboards, sockets, loose wiring Electrical

11 Repair / replacement of furnace control switches Electrical

12 Emergency exit light repair Electrical

13 Electrical socket & wiring check for auxiliary equipment Electrical

14 Tap repair / replacement Plumbing

15 Leakage repair in pipelines (minor) Plumbing

16 Flush system repair / replacement Plumbing

17 Cleaning & minor repair of floor drains and gully traps Plumbing

18 Minor repair of gas pipeline supports / clamps Mechanical

19 Minor adjustment of cremation furnace doors & seals Mechanical

20 Lubrication & tightening of mechanical parts Mechanical

21 Repair/replacement of fire extinguishers (refilling excluded) Fire & Safety

22 CCTV camera alignment & minor repairs ELV

23 Replacement of signages, safety stickers Safety

Sr. No. Work Item Category

24 Repair of benches, sheds, small fixtures Civil

25 Minor horticulture works (trimming, replacement of plants) Horticulture

26 Inspection, testing & minor repair of fire extinguishers Fire & Safety

27 Replacement of fire extinguisher hoses, valves & accessories Fire & Safety

28 Repair of fire alarm MCPs, hooters & indicators Fire & Safety

29 Minor leakage repair in fire hydrant pipelines Fire & Safety

30 Fire signage replacement & illumination Fire & Safety

31 Cleaning of chimney, flue & ducting Mechanical

32 Minor repair of chimney cladding, insulation & joints Mechanical

33 Tightening & sealing of flanges and expansion joints Mechanical

34 Minor repair of scrubber nozzles & pipelines Mechanical

35 Replacement of gaskets, seals & fasteners Mechanical

36 Stack monitoring port maintenance Mechanical

B. MAJOR REPAIR WORKS

Sr. No. Work Item Category

1 Structural crack repair requiring grouting or major treatment Civil

2 Major plaster replacement over large areas Civil

3 Complete flooring replacement Civil

4 Major waterproofing works (roof, toilets, underground tanks) Civil

5 Replacement of complete doors, windows, shutters Civil

6 Replacement of major false ceiling systems Civil

7 Replacement of main electrical panels / DBs Electrical

8 Replacement of underground / concealed electrical cabling Electrical

9 Replacement of cremation furnace control panels Electrical

Sr. No. Work Item Category

10 Replacement of DG set, UPS or major electrical equipment Electrical

11 Replacement of main water supply / drainage pipelines Plumbing

12 Replacement of pumps, motors, valves Plumbing

13 Major repair or replacement of gas pipelines Mechanical

14 Replacement of burners, blowers, or furnace refractory lining Mechanical

15 Replacement of chimney / scrubber components Mechanical

16 Replacement of ash handling system components Mechanical

17 Replacement of firefighting pipelines / pumps Fire & Safety

18 Replacement of CCTV system including cabling & NVR ELV

19 Major civil repair of approach roads & pavements Civil

20 Any work involving shutdown exceeding permissible limits All Trades

21 Replacement of fire hydrant pipelines, valves & accessories Fire & Safety

22 Replacement of fire pumps, jockey pumps & panels Fire & Safety

23 Replacement of fire alarm control panel & complete system Fire & Safety

24 Fire NOC related upgradation as per statutory authority Fire & Safety

25 Replacement of chimney liner or refractory lining Mechanical

26 Replacement of chimney stack / flue sections Mechanical

27 Replacement of pollution control scrubber system Mechanical

28 Replacement of induced draft fans / blowers Mechanical

29 Structural strengthening of chimney system Mechanical

30 Emission compliance upgrades as per CPCB / GPCB norms Mechanical

Tenderer’s Seal and signature

SECTION 7 — SERVICE LEVEL AGREEMENTS

(SLAs), PENALTY FRAMEWORK &

DOCUMENTATION & REPORTING

SECTION 7.1 — SERVICE LEVEL AGREEMENTS (SLAs)

This section defines the Service Level Agreements (SLAs), performance benchmarks,

penalty framework, and documentation / reporting requirements for the Operation

and Comprehensive Maintenance Contract of Thaltej Cremation Ground.

The Contractor shall strictly adhere to all SLAs specified herein. Failure to meet the

prescribed service levels shall attract penalties as defined, without prejudice to other

contractual remedies available to Ahmedabad Municipal Corporation (AMC).

The SLAs shall be applicable round-the-clock (24×7×365), including holidays and

emergency situations.

7.2 Service Level Agreements (SLAs)

7.2.1 Operation & Availability SLAs

Sr. No. Service Parameter SLA Requirement

1 Availability of cremation furnaces 100% during operational hours

2 Response time for cremation request Immediate / within 15 minutes

3 Maximum downtime of any furnace Not more than 2 hours

4 Backup arrangement during breakdown Mandatory

5 Continuous gas / power availability Ensured by contractor

7.2.2 Maintenance SLAs

Sr. No. Activity SLA

1 Preventive maintenance As per approved schedule

2 Breakdown response time Within 30 minutes

3 Breakdown rectification Within 2 hours

4 Minor repairs Same day

5 Major repair proposal submission Within 24 hours

7.2.3 Housekeeping & Hygiene SLAs

Sr. No. Parameter SLA

1 Cleaning of cremation halls After every cremation

2 Toilet cleaning Minimum 4 times per day

3 Waste removal Daily

4 Odour control Continuous

5 Drinking water availability 24×7

7.2.4 Fire Safety & Emergency SLAs

Sr. No. Parameter SLA

1 Fire system availability 100%

2 Emergency response Immediate

3 Fire mock drills Quarterly

4 Validity of fire extinguishers Always valid

5 Fire NOC compliance Continuous

7.2.5 Chimney & Pollution Control SLAs

Sr. No. Parameter SLA

Chimney / scrubber

operational status

2 Visible smoke beyond norms Zero tolerance

3 Cleaning frequency As per OEM / CPCB

4 Emission monitoring As per statutory norms

5 Non-compliance reporting Immediate

7.2.6 Manpower SLAs

Sr. No. Parameter SLA

1 Minimum manpower deployment 100%

2 Qualified furnace operators Mandatory

3 Uniform & PPE Mandatory

4 Absentee replacement Same shift

5 Supervisor presence Daily

7.3 Penalty Framework

7.3.1 General Penalty Conditions

• Penalties shall be deducted from monthly running bills

• Penalties shall be cumulative

• Repeated failures may lead to termination

7.3.2 Penalty Matrix

Sr. No. SLA Breach Penalty

1 Furnace downtime beyond SLA ₹5,000 per hour

2 Delay in cremation service ₹2,000 per incident

3 Housekeeping lapse ₹1,000 per instance

4 Fire system non-function ₹10,000 per day

5 Chimney / emission violation ₹25,000 per incident

6 Non-deployment of manpower ₹2,000 per person per day

7 Safety violation ₹5,000 per incident

8 Non-submission of reports ₹1,000 per day

AMC reserves the right to revise penalties based on severity.

7.3.3 Maximum Penalty Cap

• Maximum penalty in a month shall not exceed 10% of monthly contract value

• Beyond this, AMC may initiate contract termination

7.4 Documentation & Reporting Requirements

7.4.1 Daily Records

• Cremation log register

• Furnace operation log

• Gas consumption log

• Breakdown & complaint register

• Housekeeping checklist

7.4.2 Weekly Reports

• Preventive maintenance status

• Manpower attendance

• Safety inspection checklist

7.4.3 Monthly Reports

• SLA compliance statement

• Maintenance summary

• Consumable & spares usage

• Penalty statement

• Incident & corrective action report

7.4.4 Statutory Documentation

• Fire system inspection certificates

• Emission monitoring reports

• Electrical safety test reports

• Gas system safety certificates

• Labour compliance records (EPF, ESIC)

7.5 Review & Monitoring

• AMC shall conduct periodic inspections

• Third-party audits may be carried out

• Contractor shall extend full cooperation

7.6 Non-Compliance & Escalation

• First failure: Written warning

• Second failure: Penalty

• Repeated failure: Termination / blacklisting

7.7 Performance Incentive

AMC may consider performance incentives for consistent SLA compliance, subject

to approval by competent authority.

7.8 Binding Nature

This Section shall be binding on the Contractor, and acceptance of the tender shall

imply unconditional acceptance of all SLAs and penalties defined herein.

Tenderer’s Seal and signature

SECTION 8 — SAFETY, COMPLIANCE &

STATUTORY REQUIREMENTS

SECTION 8 — SAFETY, COMPLIANCE & STATUTORY

The Contractor shall be solely responsible for ensuring absolute safety, statutory

compliance, and adherence to all applicable laws, rules, regulations, codes, and

guidelines during the operation and comprehensive maintenance of Thaltej

Cremation Ground.

All activities under this contract shall be carried out in a manner that ensures safety

of the public, workers, municipal assets, and the environment, without interruption of

cremation services.

Non-compliance with any requirement under this Section shall be treated as a

serious breach of contract and shall attract penalties, termination, or other actions

as deemed fit by Ahmedabad Municipal Corporation (AMC).

8.2 General Safety Obligations

The Contractor shall:

• Ensure safe operation of cremation furnaces, gas systems, chimneys,

electrical installations, and allied infrastructure

• Take all necessary precautions to prevent accidents, fire hazards, gas leaks,

electrical shocks, and environmental pollution

• Provide and enforce the use of Personal Protective Equipment (PPE) for all

deployed personnel

• Display adequate safety signage, instructions, and emergency contact

• Restrict unauthorized access to operational and hazardous areas

• Maintain clear access to emergency exits and fire equipment at all times

8.3 Occupational Health & Safety (OHS)

The Contractor shall comply with all applicable occupational safety requirements,

• Training of personnel in safe working practices, emergency response, and

equipment handling

• Periodic medical check-ups for furnace operators and gas system handlers

• Maintenance of accident / near-miss registers

• Immediate reporting of accidents or hazardous incidents to AMC

• Deployment of only skilled and certified personnel for specialized systems

8.4 Fire Safety Compliance

The Contractor shall ensure:

• Continuous operational readiness of fire extinguishers, fire hydrant systems, fire

alarms, detectors, pumps, and panels

• Regular inspection, testing, refilling, and certification of fire safety equipment

• Compliance with Fire Department norms and maintenance of valid Fire NOC

• Conduct of periodic fire mock drills in coordination with AMC

• Immediate rectification of any fire safety deficiencies observed during

8.5 Gas System Safety & Compliance

Where gas-based cremation systems are installed, the Contractor shall:

• Operate and maintain gas pipelines, regulators, meters, burners, valves, and

safety interlocks

• Ensure leak detection, pressure testing, and emergency shut-off

• Comply with PNGRB regulations, safety guidelines, and OEM

recommendations

• Maintain valid safety certificates from authorized agencies

• Ensure only trained and authorized personnel handle gas systems

8.6 Electrical Safety Compliance

The Contractor shall ensure:

• Safe operation of electrical panels, cabling, earthing, lighting, and power

distribution systems

• Periodic testing of insulation resistance, earthing resistance, and protective

• Availability of electrical safety equipment and tools

• Compliance with Indian Electricity Rules, IS codes, and NBC 2016 provisions

• Immediate isolation and rectification of any unsafe electrical condition

8.7 Chimney, Emission & Environmental Compliance

The Contractor shall:

• Maintain cremation chimneys, flues, scrubbers, and pollution control systems

in full working condition

• Ensure emissions remain within limits prescribed by CPCB / GPCB

• Prevent visible smoke, odour nuisance, or environmental complaints

• Carry out cleaning, inspection, and maintenance as per OEM and statutory

• Facilitate emission monitoring and submission of compliance reports to AMC

8.8 Labour Laws & Statutory Compliance

The Contractor shall strictly comply with all applicable labour laws, including but not

• Minimum Wages Act

• Employees’ Provident Fund (EPF)

• Employees’ State Insurance (ESIC)

• Contract Labour (Regulation & Abolition) Act

• Payment of Wages Act

• Workmen Compensation Act

All statutory records shall be maintained and produced for inspection as and when

required by AMC.

8.9 Insurance Requirements

The Contractor shall obtain and maintain, at its own cost:

• Workmen Compensation / Employee Insurance

• Third-party liability insurance

• Insurance for plant, equipment, and machinery

• Any other insurance as required under law or directed by AMC

8.10 Statutory Inspections & Certifications

The Contractor shall:

• Facilitate inspections by statutory authorities

• Obtain and renew all required certificates, approvals, and licenses

• Submit copies of certificates to AMC

• Rectify observations raised by authorities within prescribed time

8.11 Accident Reporting & Liability

• All accidents, fires, gas leaks, or hazardous incidents shall be immediately

reported to AMC

• The Contractor shall bear full responsibility and liability for any injury, loss, or

damage arising due to negligence or non-compliance

• AMC shall not be liable for any claim arising out of contractor’s operations

8.12 Environmental Protection

The Contractor shall:

• Prevent contamination of soil, water, and air

• Ensure proper disposal of ash, waste, and hazardous material

• Control noise, odour, and dust levels

• Comply with all environmental regulations applicable to cremation facilities

8.13 Right of Inspection & Compliance Enforcement

AMC reserves the right to:

• Inspect the facility, records, and systems at any time

• Issue directions for compliance

• Impose penalties, suspend operations, or terminate the contract in case of

serious or repeated violations

8.14 Binding Nature

Compliance with this Section shall be mandatory and binding on the Contractor.

Any deviation shall be treated as a material breach of contract.

Tenderer’s Seal and signature

SECTION 9 — General Work Specification

Section 9 – General Work Specification

MATERIALS, SPARES & SAFETY &

Sr. No. SECTION RECORDS & REPORTS

TOOLS STATUTORY

SECTION – A : HOUSEKEEPING & SANITATION WORK

Industrial vacuum

Cremation Clear access &

cleaners, floor Daily cleaning log,

Hall, Prayer exits, NBC fire

scrubbers, weekly sanitation

1 Hall & Waiting safety norms,

disinfectants, phenyl, checklist, monthly

Areas, Athi public hygiene

odour neutralizers, hygiene report

store area standards

mops, buckets, PPE

Toilet cleaners,

Toilet cleaning register Sanitation &

Toilets & Wash descalers, brushes,

2 (minimum 4 public health

Areas handwash, sanitizers,

times/day) compliance

Ash storage area, Ash Daily ash collection,

Ash Handling & Environmental

3 bins, metal trays, storage & disposal

Disposal Areas safety norms

shovels, ash bags, PPE register

Segregation bins, Solid Waste

Solid Waste Waste segregation &

4 garbage bags, Management

Management disposal register

disinfectants Rules

Deodorizing Nuisance

5 Odour Control chemicals, misting prevention

equipment regulations

SECTION – B : CREMATION FURNACE & MECHANICAL SYSTEMS

Cremation Furnace tools, OEM

Furnace operation

6 Furnace refractory repair kits, guidelines,

log, cremation register

Operation gaskets, lubricants CPCB norms

Burners, Bearings, belts, Preventive

7 Blowers & ID lubrication oil, hand maintenance

Fans tools checklist

Ash Collection Ash trays, trolleys, PPE Ash handling &

System kits disposal report

MATERIALS, SPARES & SAFETY &

Sr. No. SECTION RECORDS & REPORTS

TOOLS STATUTORY

Chimney, Flue Chimney brushes, Chimney cleaning

9 & Scrubber access ladders, log, emission

System sealants monitoring report

SECTION – C : ELECTRICAL SYSTEMS

Electrical MCBs, contactors, Indian

Panel inspection &

10 Panels & fuses, testing Electricity

maintenance register

Distribution instruments Rules

LED fixtures, drivers, Replacement & Emergency

emergency lights inspection log lighting norms

Earthing & Electrical

Earth clamps, testing Earthing resistance

12 Lightning safety

kits test report

Protection standards

SECTION – D : GAS SYSTEMS (Where Applicable)

Valves, regulators, Gas pressure & PNGRB

leak detectors, PPE leakage test records regulations

Gas Burners & Sensors, spares, Burner operation & Gas safety

Control Units calibration tools maintenance log norms

SECTION – E : FIRE PROTECTION SYSTEMS

Fire Refilling material, Inspection & refilling

Extinguishers hoses, brackets certificates

Fire Hydrant & Pumps, valves, hoses, Fire system inspection NBC fire safety

Pump System gauges & testing log compliance

Fire Alarm & Mandatory

MCPs, hooters, Alarm testing & drill

17 Emergency operational

batteries reports

Systems readiness

SECTION – F : PLUMBING & WATER SYSTEMS

MATERIALS, SPARES & SAFETY &

Sr. No. SECTION RECORDS & REPORTS

TOOLS STATUTORY

Water Supply & Pipes, valves, pumps, Water consumption &

18 water supply

Pumps tools maintenance log

Drainage & Rodding machines, Drain cleaning &

Sewer Lines sealants blockage register

Water Storage Cleaning chemicals, Tank cleaning & Public health

Tanks safety equipment disinfection certificate standards

SECTION – G : CIVIL & STRUCTURAL WORKS

Cement, mortar, tiles, Minor repair & Structural

sealants maintenance register safety norms

Flooring, Doors Repair completion Public safety

22 Tiles, fittings, fasteners

& Windows reports norms

Civil tools, repair Inspection & Safe access

23 Wall, Pathways

materials maintenance log compliance

SECTION – H : CCTV, SECURITY & ELV SYSTEMS

Cameras, connectors, CCTV uptime & Surveillance

testing tools maintenance register compliance

Area Lighting &

Inspection & Visibility &

25 Security Switches, fittings, tools

replacement log safety norms

SECTION – I : HORTICULTURE & EXTERNAL AREAS

Gardens & Plants, manure, Horticulture Environmental

Green Areas gardening tools maintenance log care norms

Parking & Cleaning &

27 Area cleaning register movement

Open Areas maintenance tools

MATERIALS, SPARES & SAFETY &

Sr. No. SECTION RECORDS & REPORTS

TOOLS STATUTORY

SECTION – J : MANPOWER, SAFETY & STATUTORY COMPLIANCE

Helmets, gloves, PPE issue & Mandatory

28 PPE & Uniforms

masks, shoes, uniforms replacement register PPE usage

Safety Signage Safety boards, cones, Safety inspection NBC & safety

& Barricading tapes reports regulations

Statutory EPF, ESIC, insurance,

Compliance labour law records

Tenderer’s Seal and signature