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| # | Company | Amount | Rank | Status |
|---|---|---|---|---|
| 1 | L1₹1.1 CrAccepted-AOC FLAT NO 203 SIRI SAMPADA HITECH KAVURI HILLS MADHAPUR HYDERABAD TELANGANA 500081 | HYDERABAD | TELANGANA | 500081 | ₹1.1 Cr | L1 | Accepted-AOC Successful Bidder |
| 2 | L2₹1.5 Cr+₹31.8 L (27.9%)Rejected-Finance G1 227 228 H1 236 239 SITAPURA INDUSTRIAL AREA JAIPIUR RAJASTHAN 302022 | JAIPUR | RAJASTHAN | 302022 | ₹1.5 Cr+₹31.8 L (27.9%) | L2 | Rejected-Finance Stands L2 |
| 3 | L3₹1.7 Cr+₹57.5 L (50.5%)Rejected-Finance 205 208 ANARKALI COMPLEX JHANDEWALAN EXTN NEW DELHI DELHI 110055 | CENTRAL DELHI | DELHI | 110055 | ₹1.7 Cr+₹57.5 L (50.5%) | L3 | Rejected-Finance Stands L3 |
| 4 | L4₹5.2 Cr+₹4.1 Cr (359.5%)Rejected-Finance | ₹5.2 Cr+₹4.1 Cr (359.5%) | L4 | Rejected-Finance Stands L4 |
Tender Value
Refer Docs
EMD Value
₹75,000
Closing Date
15 Nov 2024, 3:00 pmClosed
Managing Director
Pallavan Transport Consultancy Services Limited 100ft Road IRT Campus Taramani Chennai - 600 113
Integrated Passenger Grievance and Complaints Redressal Helpdesk for TamilNadu State Transport Undertakings
2024_MTC_492913_1
PTCS/OT1/IPGCRH/2024-2025
Open Tender
Consultancy
Item Rate
Chennai
Refer RfP
2 documents required · 2 mandatory
₹0
₹75,000
Chennai
14 Mar 2025
11 Oct 2024
15 Nov 2024
11 Oct 2024
15 Nov 2024
28 Oct 2024
14 Oct 2024 - 18 Oct 2024
21 Oct 2024
Amount
ONE TIME EXPENSE
Development, customization of inbound call, outbound management Application SW, Grievance call management software integrated with SMS Gateway, Registration of complaints with ID, IVRS based complaint registration, voice recording, sending SMS to passengers, receiving and replying email, whatsapp , social media, Forwarding the Grievance and the Complaints to the respective corporate HQs, Regions and Depots and enabling them to submit Action taken report (ATR's) online itself for resolving , MIS reports, Dash board based dynamic information, Telephony products for PRI, Smart Head phones (5 Nos) and as per the Terms & Conditions.
RECURRING EXPENSE
Cloud Server Rental charges & Call Center SW maintenance charges, SW license & renewal charges & other recurring SW Man power expenses – (Recurring and maintenance expenses payable per Month)
Call Centre Executive Man Power - 4 shifts/day Morning shift - 3 persons Afternoon shift - 3 persons General shift - 1 person Night shift - 3 persons Total -10 persons/day Well trained with Tamil & English fluency for receiving passenger complaints (Atleast 50 % employees must be fluent in Tamil)
Call Centre Supervisor Supervisor for the centre – 1 person.
For Additional Executive For Additional call centre executive – 2 persons
Alankit Assignments Limited (BID ID -1184872)
Cyfuture India Private Ltd (BID ID -1175545)
One Point One Solutions Limited (BID ID -1174422)
stage.html
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tech_bid_open.pdf
tech_eval.pdf
fin_bid_open.pdf
boq_comp_chart.xlsx
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fin_eval.pdf
aoc.pdf
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