GeM

AOC

Services

Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator

SERVICE

High Value

Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator; Graduate

Women And Child Development Department Delhi

24 Paraganas South, West Bengal

Amount: ₹4.4 CrCloses: 6 Dec 2024Closed

Timeline

Published26 Nov 2024
Closed6 Dec 2024
Financial Evaluation16 Dec 2024
Awarded19 May 2025

Bids

520 Bids19 May 2025

#	Company	Offered Item	Amount	Rank	Status
1	181J.N SECURITY AND FACILITY SERVICES L1₹4.4 CrNot Evaluated Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator 686 CHAUHAN BANGAR STREET NO 1 NEW SEELAM PUR EAST DELHI DELHI 110053 \| NORTH EAST DELHI \| DELHI \| 110053	Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator	₹4.4 Cr	L1	Not Evaluated
2	3033 JEETENDRA GULATI SECURITY AGENCY L1₹4.4 CrNot Evaluated Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator RZ C 74 TOP FLOOR MAHAVIR VIHAR NEAR POLICE CHOWKI SECTOR 1 DWARKA SOUTH WEST DELHI DELHI 110045 \| SOUTH WEST DELHI \| DELHI \| 110045	Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator	₹4.4 Cr	L1	Not Evaluated
3	3056 MANOJ KUMAR SECURITY AGENCY L1₹4.4 CrNot Evaluated Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator RZ 44A KH 31 17 PALAM VIHAR SEC 06 DWARKA NEW DELHI SOUTH WEST DELHI DELHI 110075 \| SOUTH WEST DELHI \| DELHI \| 110075	Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator	₹4.4 Cr	L1	Not Evaluated
4	3736/ ALOK SRIVASTAVA SECURITY AGENCY L1₹4.4 CrNot Evaluated Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator	Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator	₹4.4 Cr	L1	Not Evaluated Category: General
5	A .E . SECURITAS L1₹4.4 CrNot Evaluated Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator 38 GALI NO 3 SHIV RAM PARK EXTN PH II NAJAFGARH ROAD NANGLOI DELHI 110041 \| WEST DELHI \| DELHI \| 110041	Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator	₹4.4 Cr	L1	Not Evaluated Category: General

Tender Value

₹4.4 Cr

EMD Value

₹13 L

Closing Date

6 Dec 2024, 6:00 pmClosed

Work Description

Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator; Graduate

Manpower Outsourcing Services - Fixed Remuneration - Call Operator; Call Operator; Graduate

Manpower Outsourcing Services - Fixed Remuneration - IT Supervisor; IT Supervisor; Graduate

Manpower Outsourcing Services - Fixed Remuneration - Admin; Multi-tasking Staff; Non Matriculate

Manpower Outsourcing Services - Fixed Remuneration - Admin; Counsellor; Post Graduate

Manpower Outsourcing Services - Fixed Remuneration - Child Helpline Supervisor; Child Helpline Supervisor; Graduate

Manpower Outsourcing Services - Fixed Remuneration - Case Workers; Case Workers; Senior Secondary

Tender Information

Tender ID

7157922

Reference Number

GEM/2024/B/5625142

Tender Type

Single Packet Bid

Product Category

Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator

Form of Contract

GeM Contract

Location

24 Paraganas South, West Bengal

Evaluation Method

Total value wise evaluation

Bid Type

SERVICE

Source Website

Subscribe to view

Awarded Items

GEMC-511687711798463

Awarded to PUBLIC SECURITY SERVICES REGD

₹4.4 Cr

Services

Service	Profile / Skill	Billing	Quantity	Unit Charge	Amount
Manpower Outsourcing Services - Fixed Remuneration	-	monthly	-	-	348529.99
Manpower Outsourcing Services - Fixed Remuneration	Call Operator	monthly	-	-	4879419.89
Manpower Outsourcing Services - Fixed Remuneration	IT Supervisor	monthly	-	-	348529.99
Manpower Outsourcing Services - Fixed Remuneration	-	monthly	-	-	291401.84
Manpower Outsourcing Services - Fixed Remuneration	Counsellor	monthly	-	-	3833829.91
Manpower Outsourcing Services - Fixed Remuneration	Child Helpline Supervisor	monthly	-	-	18820619.57
Manpower Outsourcing Services - Fixed Remuneration	Case Workers	monthly	-	-	15068979.92

GEMC-511687705606747

Awarded to PUBLIC SECURITY SERVICES REGD

₹4.4 Cr

Services

Service	Profile / Skill	Billing	Quantity	Unit Charge	Amount
Manpower Outsourcing Services - Fixed Remuneration	Helpline	monthly	-	-	348529.99
Manpower Outsourcing Services - Fixed Remuneration	Call Operator	monthly	-	-	4879419.89
Manpower Outsourcing Services - Fixed Remuneration	IT Supervisor	monthly	-	-	348529.99
Manpower Outsourcing Services - Fixed Remuneration	-	monthly	-	-	291401.84
Manpower Outsourcing Services - Fixed Remuneration	Counsellor	monthly	-	-	3833829.91
Manpower Outsourcing Services - Fixed Remuneration	Child Helpline Supervisor	monthly	-	-	18820619.57
Manpower Outsourcing Services - Fixed Remuneration	Case Workers	monthly	-	-	15068979.92

Documents Required

9 documents required · 9 mandatory

RequiredExperience Criteria

RequiredBidder Turnover

RequiredCertificate (Requested in ATC)

RequiredOEM Authorization Certificate

RequiredOEM Annual Turnover

RequiredAdditional Doc 1 (Requested in ATC)

RequiredAdditional Doc 2 (Requested in ATC)

RequiredAdditional Doc 3 (Requested in ATC)

RequiredAdditional Doc 4 (Requested in ATC)

Eligibility Criteria

Experience

3 yrs

Min Turnover

₹3

Purchase Preferences

MSE EMD ExemptionMII Purchase PreferenceStartup Exemption

Items & Quantities

Item	Delivery Location	Qty	Delivery
Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator; Graduate	-	-	-
Manpower Outsourcing Services - Fixed Remuneration - Call Operator; Call Operator; Graduate	-	-	-
Manpower Outsourcing Services - Fixed Remuneration - IT Supervisor; IT Supervisor; Graduate	-	-	-
Manpower Outsourcing Services - Fixed Remuneration - Admin; Multi-tasking Staff; Non Matriculate	-	-	-
Manpower Outsourcing Services - Fixed Remuneration - Admin; Counsellor; Post Graduate	-	-	-
Manpower Outsourcing Services - Fixed Remuneration - Child Helpline Supervisor; Child Helpline Supervisor; Graduate	-	-	-
Manpower Outsourcing Services - Fixed Remuneration - Case Workers; Case Workers; Senior Secondary	-	-	-

Fee & Financial Details

EMD Fee Amount

₹13 L

Important Dates

Last Activity

3 Aug 2026

Published

26 Nov 2024

Bid Opening

6 Dec 2024

Stage Documents

Award of Contract

contract_GEMC-511687705606747.pdf

GEM_CONTRACT • 0.12 MB

contract_GEMC-511687711798463.pdf

GEM_CONTRACT

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

Tender Documents

bid_7157922.pdf

GEM_BID

Work Item Documents

SOPCHL_6f7dbaaa-28c5-421f-a8351732021925514_buyer2ctbhq.pdf

OTHER

123_0a52e473-7c56-4453-b3421732022056185_buyer2ctbhq.pdf

OTHER

list-of-categories-where-trials-are-allowed_1712126171.pdf

OTHER

gtc.pdf

OTHER

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Company

181J.N SECURITY AND FACILITY SERVICES

L1₹4.4 CrNot Evaluated

Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator

686 CHAUHAN BANGAR STREET NO 1 NEW SEELAM PUR EAST DELHI DELHI 110053 | NORTH EAST DELHI | DELHI | 110053

3033 JEETENDRA GULATI SECURITY AGENCY

L1₹4.4 CrNot Evaluated

Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator

RZ C 74 TOP FLOOR MAHAVIR VIHAR NEAR POLICE CHOWKI SECTOR 1 DWARKA SOUTH WEST DELHI DELHI 110045 | SOUTH WEST DELHI | DELHI | 110045

3056 MANOJ KUMAR SECURITY AGENCY

L1₹4.4 CrNot Evaluated

Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator

RZ 44A KH 31 17 PALAM VIHAR SEC 06 DWARKA NEW DELHI SOUTH WEST DELHI DELHI 110075 | SOUTH WEST DELHI | DELHI | 110075

3736/ ALOK SRIVASTAVA SECURITY AGENCY

L1₹4.4 CrNot Evaluated

Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator

A .E . SECURITAS

L1₹4.4 CrNot Evaluated

Item Categories: Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator

38 GALI NO 3 SHIV RAM PARK EXTN PH II NAJAFGARH ROAD NANGLOI DELHI 110041 | WEST DELHI | DELHI | 110041

Service

Profile / Skill

Billing

Quantity

Unit Charge

Amount

Manpower Outsourcing Services - Fixed Remuneration

monthly

348529.99

Manpower Outsourcing Services - Fixed Remuneration

Call Operator

monthly

4879419.89

Manpower Outsourcing Services - Fixed Remuneration

IT Supervisor

monthly

348529.99

Manpower Outsourcing Services - Fixed Remuneration

monthly

291401.84

Manpower Outsourcing Services - Fixed Remuneration

Counsellor

monthly

3833829.91

Manpower Outsourcing Services - Fixed Remuneration

Child Helpline Supervisor

monthly

18820619.57

Manpower Outsourcing Services - Fixed Remuneration

Case Workers

monthly

15068979.92

Service

Profile / Skill

Billing

Quantity

Unit Charge

Amount

Manpower Outsourcing Services - Fixed Remuneration

Helpline

monthly

348529.99

Manpower Outsourcing Services - Fixed Remuneration

Call Operator

monthly

4879419.89

Manpower Outsourcing Services - Fixed Remuneration

IT Supervisor

monthly

348529.99

Manpower Outsourcing Services - Fixed Remuneration

monthly

291401.84

Manpower Outsourcing Services - Fixed Remuneration

Counsellor

monthly

3833829.91

Manpower Outsourcing Services - Fixed Remuneration

Child Helpline Supervisor

monthly

18820619.57

Manpower Outsourcing Services - Fixed Remuneration

Case Workers

monthly

15068979.92

Item

Delivery Location

Qty

Delivery

Manpower Outsourcing Services - Fixed Remuneration - Helpline Administrator; Helpline Administrator; Graduate

Manpower Outsourcing Services - Fixed Remuneration - Call Operator; Call Operator; Graduate

Manpower Outsourcing Services - Fixed Remuneration - IT Supervisor; IT Supervisor; Graduate

Manpower Outsourcing Services - Fixed Remuneration - Admin; Multi-tasking Staff; Non Matriculate

Manpower Outsourcing Services - Fixed Remuneration - Admin; Counsellor; Post Graduate

Manpower Outsourcing Services - Fixed Remuneration - Child Helpline Supervisor; Child Helpline Supervisor; Graduate

Manpower Outsourcing Services - Fixed Remuneration - Case Workers; Case Workers; Senior Secondary