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| # | Company | Amount | Rank | Status |
|---|---|---|---|---|
| 1 | L1₹14 LAdmitted-Finance | ₹14 L | L1 | Admitted-Finance |
| 2 | Not Admitted-Fee/PreQual/Technical | - | - | Not Admitted-Fee/PreQual/Technical Not Complied with technical specification |
| 3 | Rejected-Technical OFFICE NO 3 MONAL TOWER 3RD FLOOR GS ROAD BEHIND SBI DISPUR BRANCH DISPUR KAMRUP ASSAM 781006 | KAMRUP METRO | ASSAM | 781006 | - | - | Rejected-Technical Due to technical conditions |
| Sl No | Description | Qty | Unit | M7 Corporation L1 |
|---|---|---|---|---|
| 1.00 | Project Development & Deployment – Design, development, testing, and deployment of the WhatsApp AI Chatbot and Public Grievance Management Portal. The project includes WhatsApp Business API integration, citizen complaint registration through WhatsApp and the web portal, AI-powered chatbot, AI-based image analysis to identify duplicate, fake, and irrelevant complaints, complaint tracking and status updates, WhatsApp template creation and automation, campaign management for public announcements and emergency notifications, officer and administrator dashboards, department, zone & ward mapping, complaint assignment and escalation workflow, reports & analytics, image and document upload, secure user management, API integration, application deployment, user training, technical documentation, and go-live support. | 1 | No | 8,80,000 ₹8,80,000 Lowest |
| 2.00 | Cloud Infrastructure (6 Months) – Production hosting with AWS EC2, PostgreSQL Database, AWS S3 Storage for complaint images & documents, CloudWatch Monitoring, SSL certificate, domain configuration, daily backups, server security, application hosting, infrastructure monitoring, and cloud resource management for uninterrupted service. | 1 | No | 1,00,000 ₹1,00,000 Lowest |
| 3.00 | Operation & Maintenance (6 Months) – Dedicated technical support for application and infrastructure, software updates, bug fixing, performance monitoring, WhatsApp API support, database and server maintenance, regular health checks, incident resolution, onsite support and operational expenses including employee salaries, accommodation, food, travel, and project coordination throughout the contract period. | 1 | No | 4,20,000 ₹4,20,000 Lowest |
Tender Value
₹16.8 L
EMD Value
₹16,800
Closing Date
21 Aug 2026, 3:00 pmClosed
COMMISSIONER
Azad road,karur
GENERAL FUND_2026-27Providing Citizen Grievance Mangement and Whatsapp AI Complaint System in Karur City Municipal Corporation.
2026_MAWS_692088_1
E1/3761/2026
Open Tender
Support/Maintenance Service
Item Wise
karur Corporation
Please refer Tender documents.
3 documents required · 3 mandatory
₹0
₹16,800
Yes
21 Sept 2026
7 Aug 2026
21 Aug 2026
7 Aug 2026
21 Aug 2026
7 Aug 2026
7 Aug 2026 - 21 Aug 2026
| Sl No | Description | Qty | Unit | Est. Rate | Est. Amount |
|---|---|---|---|---|---|
| 1 | Project Development & Deployment – Design, development, testing, and deployment of the WhatsApp AI Chatbot and Public Grievance Management Portal. The project includes WhatsApp Business API integration, citizen complaint registration through WhatsApp and the web portal, AI-powered chatbot, AI-based image analysis to identify duplicate, fake, and irrelevant complaints, complaint tracking and status updates, WhatsApp template creation and automation, campaign management for public announcements and emergency notifications, officer and administrator dashboards, department, zone & ward mapping, complaint assignment and escalation workflow, reports & analytics, image and document upload, secure user management, API integration, application deployment, user training, technical documentation, and go-live support. | 1 | No | - | - |
| 2 | Cloud Infrastructure (6 Months) – Production hosting with AWS EC2, PostgreSQL Database, AWS S3 Storage for complaint images & documents, CloudWatch Monitoring, SSL certificate, domain configuration, daily backups, server security, application hosting, infrastructure monitoring, and cloud resource management for uninterrupted service. | 1 | No | - | - |
| 3 | Operation & Maintenance (6 Months) – Dedicated technical support for application and infrastructure, software updates, bug fixing, performance monitoring, WhatsApp API support, database and server maintenance, regular health checks, incident resolution, onsite support and operational expenses including employee salaries, accommodation, food, travel, and project coordination throughout the contract period. | 1 | No | - | - |
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