Tripura

Active

Services

Miscellaneous Services

Setting up of Smart Centralized Customer Care Centre System on SaaS (System as a Service) basis

Chairman cum MD, TSECL

Agartala | West Tripura, Tripura

Amount: ₹12.2 CrCloses: 8 Sept 2026

Timeline

Published18 Aug 2026
Pre-Bid Meeting27 Aug 2026
Submission Opens2 Sept 2026
Closes8 Sept 2026
Bid Opening9 Sept 2026

Tender Value

₹12.2 Cr

EMD Value

₹24.4 L

Closing Date

8 Sept 2026, 2:00 pm

Tender Inviting Organisation

Name

DGM,ED-I,TSECL,Banamalipur

Address

O/o the DGM,ED-I, Banamalipur

Work Description

Setting up of Smart Centralized Customer Care Centre System on SaaS (System as a Service) basis

Tender Information

Tender ID

2026_POWER_76015_1

Reference Number

DGM( ED-I)/TSECL/CCC/2026-27/07

Tender Type

Open Tender

Product Category

Miscellaneous Services

Form of Contract

Works

Location

Agartala

Source Website

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Eligibility / Pre-Qualification

Please refer Tender documents.

Documents Required

8 documents required · 8 mandatory

Fee/PreQual/Technical

RequiredCertificate of Registration/Incorporation under Companies Act,1956/2013 or Partnership act 1932 (.pdf)

RequiredCertificate of Appraisal issued by authorized transition partner of CMMI institute with SCAMPI ID. (.pdf)

RequiredCertificate of all mentioned ISO latest version valid for at least 3 months after submission of bid (.pdf)

RequiredAnnual turnover certified by CA,Audited balance sheets andITR for last 3 FY with auditor certificate (.pdf)

RequiredWork completion cum performance certificate for last 3 FY with client details and PAN,GST,EPF,ESI (.pdf)

RequiredSelfdeclaration on nonjudicial stamp paper forinsolvency,blacklistingbankruptcy,conflict of interest (.pdf)

RequiredSupporting document for OEM and valid Manufacturer Authorization Certificate in case of non-OEM. (.pdf)

Finance

RequiredBOQ (.xls)

Fee & Financial Details

Tender Fee Amount

₹25,000

Tender Fee Payable To

TSECL

EMD Fee Amount

₹24.4 L

Pre-Bid Meeting

Meeting Place

Conference Room,TSECL,Bidyut Bhavan,Agartala

Important Dates

Last Activity

18 Aug 2026

Published

18 Aug 2026

Bid Opening

9 Sept 2026

Download Starts

18 Aug 2026

Download Ends

8 Sept 2026

Submission Starts

2 Sept 2026

Clarification Period

20 Aug 2026 - 25 Aug 2026

Pre-Bid Meeting

27 Aug 2026

Bill of Quantities

Item RateBoQ_Ver3.0INR

BoQ1 (3 items)

Sl No	Description	Qty	Unit	Est. Rate	Est. Amount
1	Deployment of Centralised CC Agents	-	-	-	-
2	Call Centre agents under all shifts	36	Per Agent per month	-	-
3	Call Centre agents under Divisional Help Desk	29	Per Agent per month	-	-

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

Tender Page Snapshot

details.html

html • 0.03 MB

NIT Documents

Tendernotice_1.pdf

PDF • 3.81 MB

Tendernotice_2.pdf

PDF • 2.00 MB

Work Item Documents

BOQ_77395.xls

BOQ • 0.27 MB

Ready to Participate?

Download all tender documents and submit your bid

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