COMPREHENSIVE MAINTENANCE FOR AGE BR-II AT MIL STN BHUJ UNDER GE (ARMY) BHUJ

Notes- Applicable for all items:- (a) Establishment of complaint cell:- (i) Complaints cells will be established at AGE B/R -II Office (As per locations given by Engineer-in Charge/GE). The numbers of complaints cells in the ibid contract will be One only. (ii) Contractors will deploy manpower/tradesman with requisite tool & plant for smooth functioning of complaint cell under subject work. The details per complaint cell is as given below :- (aa) Data Entry Operator - 01 complaint cell. (ab) Supervisor - As required for management of all the complaint cell under subject tender in consultation with GE/Engr-in charge. (ad) Tradesmen & Helpers - As required for management of all the complaint cell under subject tender in consultation with GE/Engr-in-Charge and will be present in all complaints cells. The numbers of the tradesman shall be adequate to address all the complaints on daily basis. (ae) The Data Entry Operators and Supervisors will be deployed from 9AM to 5 PM on all complaint cell to manage the complaints cell.

(a) Establishment of complaint cell (Contd):- (iii) The contractor will provide compatible computer system, printers, peripheral, consumables, internet connection/Dongle for each complaint cell alongwith requisite furniture for functioning of complaint cell and storage of store as required. (iv) (A)The complaints in the cell will be received through complaint register / site orders book / Verbally / Telephonically / Mobile or any other mode/system as evolved and intimated by JE/Engr-in-Charge. (B) One of the system of complaint receiving is by generating QR CODE at each block /buindings comes under AOR of AGE B/R - II and Cost required for developement of QR CODE will be included by contractor in this item no extra payment will be provided during execution by the departement all as directed by Engr-in-Charge. The contractor shall take immediate action to register and attend all the complaints. (v) The complaints will be addressed through complaint slips and contractors will prepare abstract of all the complaints received and action taken thereof on daily basis and will submit to JE/Engr-in-Charge.

(vi) Dress Code:- (aa) Deployed manpower/tradesmen to attend and resolve the complaint shall wear proper uniform. Dress code for plumber, carpenter, scavenger and Electrician etc. shall be approved GE with monogram/badges which shall be fixed on the dress. (ab) The number of workers shall be increased based upon number of complaints and quantum of work involved during working hours as decided by GE.

(viii) T&P :- (aa) The contractor is responsible to provide all T& P to all the manpower deployed, items such as Drill Machines, cutters, welding machines, scaffoldings etc as and when required at site. (ab) Any other misc works/services connected with user facilitation as per direction of Engr-in-Charge. (ac) The responsibility of taking the tradesmen to complaint site will be of contractor. (ix) Sign Boards :- For each complaint cell, adequate flex sign board of approved size will be placed in complaint cell by contractor. The content of the flex board will be approved by GE.

(x) All Taking Down for fixing new items will be included in the rates

(b) Penalty Clause Contractors will pay penalty on account of non addressal of complaints in given time frame as per matrix given below. The penalty will be levied by Engr-in-Charge/GE after ascertaining the time taken to address the complaints and justifiable delay, if any. The penalty matrix is as given below :- PENALTY Time delay For Plumber : Less than 24 hrs Nil 24 hrs to 48 hrs Rs. 25 48 hrs to 72 hrs Rs. 50 72 hrs and more Rs. 75 For Carpenter : Less than 48 hrs Nil 48 hrs to 72 hrs Rs. 25 72 hrs and more Rs. 75 For Mason : Less than 72 hrs Nil 72 hrs to 96 hrs Rs. 25 96 hrs and more Rs. 75

(c) Management of urgent nature of complaints such as leakage, water over flow, sewage, Airlock leakage on holiday and after 5 PM till 9 AM everyday will also be the responsibility of contractor. For the same adequate tradesman and helper of lack type etc will be made available in each complaint cell by the contractor. (d) All above aspects shall deemed to have been included in the quoted price by the contractor. (e) Recovery on non wearing of uniform :- The employee and labourers engaged by the contractor under this contract shall wear neat and clean uniforms as approved by Engineer-in-Charge along with name badges, else recovery shall be made @ Rs 50/- per person per day. (f) The quoted rates shall be deemed to be included of all provisions mentioned above. The decision of accepting officer in this regard shall be final and binding and without prejudice to all. No claim/representation shall be entertained in the subject matter.

(h) The adequet no of workers as required per day to address the day to day maintenance works shall be deployed by contractor.

Attending complaints related to Plumbing/Water Supply and obtaining completion from user including minor repair of taps by replacement of washers, tightening of taps, tightening of check nuts of PVC connection and making water supply functional Note : Replacement of minor items like Sockets, Unions, Elbow,Tee, Clamps,Teflon tapes, Solutions,M Seal etc simliar items are included in this rate Other major items listed in this BOQ will be paid separately as S & F in repair complete all as specified and directed.

Dismantling water tanks of any description exc 250 and n.exc 500 ltrs capacityand removal from site complete all as specified and directed.