Tender ID

Kerala

Cancelled

Services

Facility Management Services

Call Center Communication as a Service (CCaaS) Model in Three Shifts (24x7) for a period of 3 years.

Kerala State Road Transport Corporation

KSRTC, TRANSPORT BHAVAN, FORT, TVPM | Thiruvananthapuram, Kerala

Amount: Refer DocsCloses: 4 Jul 2025Closed

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Timeline

Published23 Jun 2025
Closed4 Jul 2025
Cancelled24 Jun 2026

Bids

2 Bids24 Jun 2026

#	Company	Status
1	Aabasoft Technologies India Private Limited Admitted-Finance 3 GF VISMAYA INFOPARK KAKKANAD ERNAKULAM KERALA INDIA 682042 \| KAKKANAD \| ERNAKULAM \| KERALA \| 682042	Admitted-Finance
2	CYFUTURE INDIA PVT LTD Admitted-Finance 197 NSEZ NOIDA PHASE II NOIDA DADRI ROAD NOIDA 201305 \| NOIDA \| GAUTAM BUDDHA NAGAR \| UTTAR PRADESH \| 201305	Admitted-Finance

Cancellation Details

Cancellation of Tender

Cancellation of TenderDue to administrative reasons, it is decided to cancel the e-tenderReason: Due to admistrative reasons/issuesDocument: cancelled_1.pdf

Published 24 Jun 2026

Tender Value

Refer Docs

EMD Value

₹2 L

Closing Date

4 Jul 2025, 6:00 pmClosed

Tender Inviting Organisation

Name

CHAIRMAN AND MANAGING DIRECTOR

Address

KSRTC, TRANSPORT BHAVAN, FORT, THIRUVANANTHAPURAM

Work Description

Call Center Communication as a Service (CCaaS) Model in Three Shifts (24x7) for a period of 3 years.

Tender Information

Tender ID

2025_KSRTC_764815_2

Reference Number

ITD01/23/2024

Tender Type

Open Tender

Product Category

Facility Management Services

Form of Contract

Item Wise

Period of Work

365 days

Location

KSRTC, TRANSPORT BHAVAN, FORT, TVPM

Source Website

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Eligibility / Pre-Qualification

Please refer tender docuemnt

Documents Required

14 documents required · 14 mandatory

Fee/PreQual/Technical

RequiredUpload the Copy of certificate of Incorporation along with Memorandum and articles of Association (.pdf)

RequiredUpload the copy of GST Registration Certificate (.pdf)

RequiredUpload Copy of PAN Card (.pdf)

RequiredUpload Copy of valid DOT certificate for the proposed sites by the bidder (.pdf)

RequiredUpload the documentary proof for the past experience and upload copies of work order (.pdf)

RequiredUpload the Positive net worth for the last three years as per Cl No. 13(3) of NIT (.pdf)

RequiredUpload Annual turnover Statement as per Annexure - 2 of NIT (.pdf)

RequiredUpload documentary proof for the Human Resource Strength and Capability as per Cl No.13 (6) of NIT (.pdf)

RequiredUpload an Undertaking as per Cl No. 13(7) of NIT (.pdf)

RequiredUpload documentary proof as per Cl No.13 (9) of NIT (.pdf)

RequiredUpload documentary proof as per Cl No.13 (10) of NIT (.pdf)

RequiredUpload Anti black listing certificate as per Annexure -3 duly filled, signed and stamped (.pdf)

RequiredUpload all pages of NIT duly filled, signed and stamped by the bidder (.pdf)

Finance

RequiredPRICE BID (.xls)

Fee & Financial Details

Tender Fee Amount

₹11,200

EMD Fee Amount

₹2 L

Important Dates

Last Activity

24 Jun 2026

Published

23 Jun 2025

Bid Opening

5 Jul 2025

Download Starts

23 Jun 2025

Download Ends

4 Jul 2025

Submission Starts

23 Jun 2025

BOQ Preview

•

Manpower Cost for Call Centre Agents: • 6 Agents (08:00 AM – 06:00 PM) • 4 Agents (06:00 PM – 08:00 AM) Includes salary, shift allowance, compliance (PF, ESI), and relievers

•

Infrastructure & Operational Cost: • Call Centre Setup & Maintenance • CRM/Ticketing Software & IVR • Systems, Headsets, Internet, Power Backup • Supervision, Reports, 24x7 Support

•

Aabasoft Technologies India Private Limited (BID ID -2234289)

Stage Documents

Stage Summary Snapshot

stage.html

html • 0.03 MB

Technical Bid Opening

tech_bid_open.pdf

PDF

Technical Evaluation

tech_eval.pdf

PDF

Financial Bid Opening

boq_comp_chart.xlsx

xlsx

Cancellation Documents

cancelled_1.pdf

pdf • 0.45 MB

Documents

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Tender Page Snapshot

details.html

html • 0.03 MB

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Company

Aabasoft Technologies India Private Limited

Admitted-Finance

3 GF VISMAYA INFOPARK KAKKANAD ERNAKULAM KERALA INDIA 682042 | KAKKANAD | ERNAKULAM | KERALA | 682042

CYFUTURE INDIA PVT LTD

Admitted-Finance

197 NSEZ NOIDA PHASE II NOIDA DADRI ROAD NOIDA 201305 | NOIDA | GAUTAM BUDDHA NAGAR | UTTAR PRADESH | 201305