Punjab

AOC

Services

Manpower Supply

Providing Single Window Customer Services to PSPCL customers by Operating and Maintaining a Customer Services Call Center (CSCC), Ludhiana, Fault Control Centers (FCCs) and Customer Relationship Centers located at different PSPCL Offices in Punjab

Department of Power

Ludhiana, Punjab

Amount: Refer DocsCloses: 25 Apr 2024Closed

Bids

3 Bids8 Jan 2025

#	Company	Amount	Rank	Status
1	L1₹23.1 CrAccepted-AOC	₹23.1 Cr	L1	Accepted-AOC L1 bidder declared being lowest amount quoted
2	L2₹24.6 CrRejected-Finance C 60 FIRST FLOOR RAJAN BABU ADARSH NAGAR DELHI 110033 \| NORTH \| DELHI \| 110033	₹24.6 Cr	L2	Rejected-Finance L2 bidder being higher amount quoted
3	Rejected-Technical 43 FF C CENTRE BASANT LOK VASANT VIHAR SOUTH WEST DELHI DELHI 110057 UDYAM DL 08 0001933 09AABCI3798K1ZZ B 07AABCI3798K1Z3 R MSME STATUS AS NOT VERIFIED \| NEW DELHI \| DELHI \| 110057	-	-	Rejected-Technical Technically not suitable as per QC of Tender

Tender Value

Refer Docs

EMD Value

₹20 L

Closing Date

25 Apr 2024, 11:30 amClosed

Tender Inviting Organisation

Name

DyCE/DS, City East Circle, PSPCL, Ldh

Address

DyCE/DS, City East Circle, PSPCL, Ldh Power colony No. 1, ferozepur Rd, Sarabha Nagar, Ldh

Work Description

Tender enquiry for Providing Single Window Customer Services to PSPCL customers by Operating and Maintaining a Customer Services Call Center Ldh, Fault Control Centers and Customer Relationship Centers located at different PSPCL Offices in Punjab

Tender Information

Tender ID

2024_POWER_120649_1

Reference Number

13/DyCE-East/LDH/2024-25

Tender Type

Open Tender

Product Category

Manpower Supply

Period of Work

365 days

Location

Ludhiana

Source Website

Subscribe to view

Eligibility / Pre-Qualification

As per Tender Enquiry

Documents Required

5 documents required · 5 mandatory

Fee

RequiredUpload proof of having deposited tender fee and EMD (.pdf)

PreQual/Technical

RequiredUpload all the required Annexures of section VI of tender enquiry (.pdf)

RequiredUpload all required documents as per checklist (Section I-B) (.pdf)

Finance

RequiredOnly the prices in the sheet BOQ as per Section VIII (.xls)

RequiredUpload additional BOQ (.rar)

Fee & Financial Details

Tender Fee Amount

₹2,500

Tender Fee Exemption Allowed

Yes

EMD Fee Amount

₹20 L

Important Dates

Last Activity

8 Jan 2025

Published

16 Mar 2024

Bid Opening

25 Apr 2024

Download Starts

16 Mar 2024

Download Ends

25 Apr 2024

Submission Starts

16 Mar 2024

BOQ Preview

•

Amount

•

Providing Single Window Customer Services to PSPCL customers by Operating and Maintaining a Customer Services Call Center (CSCC), Ludhiana, an Additional Outsourced Call Centre (AOCC), Fault Control Centers (FCCs) & Customer Relationship Centers (CRCs) located at different PSPCL Offices in Punjab, by deployment of operational manpower.

•

Bidder Name

•

Amount in Words

•

Vision Plus Security Control Pvt. Ltd

•

Teleperformance Global Services Pvt Ltd

•

Vision Plus Security Control Pvt. Ltd

Stage Documents

Stage Summary Snapshot

stage.html

html • 0.04 MB

Technical Evaluation

tech_eval.pdf

PDF

Financial Bid Opening

boq_comp_chart.xlsx

xlsx

Financial Evaluation

fin_eval.pdf

PDF

Award of Contract

aoc.pdf

PDF

Documents

Tap a document below to read it instantly. You can also download everything as a ZIP if you prefer.

Tender Page Snapshot

details.html

html • 0.03 MB

Ready to Participate?

Download all tender documents and submit your bid