Refund Policy

Last updated: 20 June 2026

Overview

Tenderkart is a digital SaaS subscription platform for government tender discovery, alerts, analytics, competitor intelligence, tender document access, and AI-assisted tender filing. This Refund Policy explains when subscription payments may be refunded and how refund requests are handled across website, Android, and iOS purchases.

Once a subscription is activated and access to paid features is provided, payments are generally non-refundable except for the eligible cases described below or where required by applicable law or app-store policy.

Mobile App Subscriptions (Android)

All subscription purchases made through the Tenderkart Android app are processed and managed by Google Play Store. Refunds for mobile app subscriptions are handled according to Google Play Store's refund policy.

Google Play Store Refund Policy

You can request a refund within 48 hours of purchase
Refunds are subject to Google's approval and review
Eligibility depends on Google Play's refund policies and regulations in your country
Tenderkart does not process refunds directly for mobile app purchases

How to Request a Refund (Android)

To request a refund for a subscription purchased through the Google Play Store:

Open the Google Play Store app on your Android device
Tap the Menu icon (three horizontal lines) → Subscriptions
Select Tenderkart from your list of subscriptions
Tap "Request a refund" or "Report a problem"
Follow the on-screen instructions and provide a reason for the refund request
Submit your request for Google's review

You can also request a refund through the Google Play web console.

Mobile App Subscriptions (iOS)

All subscription purchases made through the Tenderkart iOS app are processed and managed by Apple App Store. Refunds for iOS app subscriptions are handled according to Apple's refund policy.

Apple App Store Refund Policy

Refund requests must be submitted through Apple's support system
Eligibility depends on Apple's refund policies and regulations in your country
Tenderkart does not process refunds directly for iOS app purchases

How to Request a Refund (iOS)

To request a refund for a subscription purchased through the App Store:

Go to reportaproblem.apple.com
Sign in with your Apple ID
Find the Tenderkart subscription charge
Click "Report a Problem" next to the charge
Select the reason for your refund request
Submit your request for Apple's review

Web Subscriptions (Razorpay)

Subscriptions purchased through the Tenderkart website are processed via Razorpay. For web subscription refunds, contact us within 48 hours of payment with your payment details, registered mobile number or email, and the reason for your request.

Duplicate payment for the same subscription may be eligible for refund
Payment deducted but subscription access not activated may be eligible for refund
Incorrect amount, plan, or billing period charged due to a technical or billing error may be eligible for refund
Refund requests should be made within 48 hours of purchase for website payments
Contact our support team at [email protected] with your transaction details, registered mobile number or email, and reason for the request
Approved refunds are processed within 5-7 business days after approval, subject to payment gateway and banking timelines
Refunded amount will be credited to the original payment method

Cancellation vs. Refund

It's important to understand the difference between cancelling a subscription and requesting a refund:

Cancellation

Stops future billing
Access continues until period ends
No refund for current period
Can be done anytime

Refund

Returns payment for current period
Access may be revoked immediately
Subject to approval
Time-limited (usually 48 hours)

Non-Refundable Situations

Refunds may not be available in the following situations:

Subscriptions that have been active for more than 48 hours
Subscriptions where significant usage has occurred (multiple downloads, searches)
Cancellations made after the refund eligibility period
Subscriptions where paid services have already been activated, consumed, or downloaded
Violations of our Terms of Service
Subscriptions purchased with promotional codes or discounts (unless required by law)

Billing Questions & Support

If you have questions about billing, charges, or need assistance with refund requests:

Contact Tenderkart Support

Email: [email protected]

We typically respond within 24-48 hours during business days.

Business & Contact Information

For refund requests, billing questions, payment disputes, duplicate charges, subscription activation issues, or invoice support, please contact us using the details below.

Brand / Website: Tenderkart
Legal Entity: Autopilot Labs Private Limited
Registered Address: Pehowa, Kurukshetra, Haryana - 136128, India
GSTIN: 06ABFCA1085J1ZP
Email: [email protected]
Phone / WhatsApp: +91 89711 26947

Additional Resources

Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Tenderkart after any changes constitutes acceptance of the updated policy.

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