Annual Maintenance Contract (AMC) with M/s Harbour sales Pvt Ltd, New Delhi for supply of spares and services to PCTM machines make (CRCC-CHINA) for the years (2026-27 & 2027-28) at a total cost of Rs. Rs.68,10,613/- (Rs 33,54,643/- for 2026- 27 and Rs 34,55,970/- for 2027-28) working over South Coast Railway for Dy.CE/TM/Lines/BZA

Offers from the OEM/their authorized dealers are only considered. In case of OEM, Tenderer should specify the same. In case of dealers, tenderer has to submit the current & valid dealership certificate from OEM/Tender specific authorization letter along with the e-bid.

I/we the tenderer (s) am/are signing this document after carefully reading the contents.

I/We the tenderer(s) also accept all the conditions of the tender and have signed all the pages in confirmation thereof.

I/we hereby declare that I/we have downloaded the tender documents from Indian Railway website www.ireps.gov.in . I/we have verified the content of the document from the website and there is no addition, no deletion or no alteration to the content of the tender document. In case of any discrepancy noticed at any stage i.e. evaluation of tenders, execution of work or final payment of the contract, the master copy available with the railway Administration shall be final and binding upon me/us.

I/we declare and certify that I/we have not made any misleading or false representation in the forms, statements and attachments in proof of the qualification requirements.

I/We also understand that my/our offer will be evaluated based on the documents/credentials submitted along with the offer and same shall be binding upon me/us.

I/We declare that the information and documents submitted along with the tender by me/us are correct and I/we are fully responsible for the correctness of the information and documents, submitted by us.

I/we certify that I/we the tenderer(s) is/are not blacklisted or debarred by Railways or any other Ministry / Department of Govt. of India from participation in tender on the date of submission of bids, either in individual capacity or as a HUF/ member of the partnership firm/LLP/JV/Society/Trust.

I/we understand that if the contents of the certificate submitted by us are found to be forged/false at any time during process for evaluation of tenders, it shall lead to forfeiture of the Bid Security and may also lead to any other action provided in the contract including banning of business for a period of upto two year. Further, I/we and all my/our constituents understand that my/our offer shall be summarily rejected.

I/we also understand that if the contents of the certificate submitted by us are found to be false/forged at any time after the award of the contract, it will lead to termination of the contract, along with forfeiture of Bid Security/Security Deposit and Performance guarantee and may also lead to any other action provided in the contract including banning of business for a period of upto two year.

I/We have read the clause regarding restriction on procurement from a bidder of a country which shares a land border with India and certify that I am/We are not from such a country or, if from such a country, have been registered with the competent Authority. I/We hereby certify that I/we fulfil all the requirements in this regard and am/are eligible to be considered (evidence of valid registration by the competent authority is enclosed)

Please submit your bank details i.e. Name of Bank along with Bank Branch Code, Accounts Number as appearing in the cheque book, IFSC Code and PAN Number, duly certified by the authorized official of the bank, to facilitate payment through ECS/NEFT/RTGS. In lieu of Bank Certificate, scanned copy of a cancelled cheque may be attached for verification of the above particulars. The prescribed format of Bank Mandate form is enclosed along with tender schedule.

EMD/Security Deposit: The tenderer is exempted from depositing Earnest Money asper the provision contained in MSOP2018,item no.31(G) of Part-A Works Matters. The bidder shall submit the bid security declaration as per the prescribed proforma of Bid Security Declaration attached to the tender schedule

Performance Guarantee : Contractor shall have to submit a Performance Guarantee (PG) of 5% of the contract value within 30(Thirty) days from the date of issue of letter of Acceptance (LOA) .The PG has to be submitted in four separate parts of 1.25% each of the contract value. All the provisions along with Extension of time , Penalty etc as specified in clause 4.11 of GCC for Services 2018 are applicable.

Variation in Ordered Quantity: Applicable as per GCC for Service 2018 para No 5.3.2.

Price Variation Clause: The Price Variation Clause (PVC) of General Conditions of Contract (GCC) shall not be applicable to this Annual Maintenance Contract (AMC) as per Railway Board's Letter No. 2013/CEI/CT/O/10/PVC/Pt.1, dated 27.01.2015

Payment: Railway shall make payment through NEFT on submission of bill by the contractor, duly certified by the authorized Railway officer in-charge of the work that the work has been completed to the satisfaction of the Railway. Spare parts and components are charged during the repairing work are as per the accepted rate list, terms & conditions of the agreement. Bill paying authority will be Sr.DFM/BZA. Payment would be normally made within 30 (Thirty) days from the date of submission of bills at Dy. CE/TM/Lines/BZA, if found to be in order. While submitting the bill the Contractor should attach the following documents along with the bill in Railway format in Electronic Form. 1.Fall clause certificate 2.Copy of Delivery Challan 3.Copy of the Supply Order. 4.Copy of Invoice.5.Documents applicable

Statutory Variation Clause: Statutory Variation in taxes and duties, or fresh imposition of taxes and duties by State/Central Governments in respect of the items stipulated in the contract (and not the raw materials thereof),within the original delivery period stipulated in the contract, or last unconditionally extended delivery period shall be to Railways' account. Only such variation shall be admissible which takes place after the submission of bid. No claim on account of statutory variation in respect of existing tax/duty will be accepted unless the tenderer has clearly indicated in his offer the rate of tax/duty considered in his quoted rate. No claim on account of statutory variation shall be admissible on account of misclassification by the supplier/contractor.

Fall Clause: Fall Clause is applicable as per IRS Conditions of Contract as amended up to date. During every billing, the Contractor has to give certificate stating that no spares are supplied to other parties less than these rates

TAXES & DUTIES: While quoting, the rates should clearly indicate the rate of applicable taxes. Tenderer should submit the rates duly specifying the taxes and same shall be charged at the rate applicable at the time of delivery Of spares and date Of servicing the machine for the Railway. The payment will be made only on production of documentary Yes evidence. Tenderer should also furnish HSN code, GSTIN number representing the States in which they are registered for GST along with the address of registered office, place of Business in state etc. Firm should ensure that they are GST compliant and their quoted tax structure/rates are as per GST law

The rates quoted by the contractor should not be above the rates quoted for any other other Railway/Govt Agency

This is a single tender for" Annual maintenance contract for attending services & supply of spares to PCTM machines with OEMM/s. Harbor sales Pvt Ltd, New Delhi for three years 2026- 27 , 2027-28 at a total cost of Rs. Rs.68,10,613/- (Rs 33,54,643/- for 2026-27 and Rs.3455970/- for 2027-28) is requested to submit their offer. Offer submitted by any other firm will not be considered for evaluation and consideration.

Contract shall come into force from issue of letter of acceptance and shall be in force for a period of two years i.e. for 2026-27 and for2027-28 from the date of issue of Letter of Acceptance or till the valid authorized date of OEM to the agency whichever is earlier. However the validity can be extended if mutually agreed. The firm should ensure that the validity Of their Authorization/Dealer ship certificate is current/valid during the AMC period.

Skilled and unskilled labor and small consumables like grease, Oil etc. required for servicing the machines in Railway premises shall be arranged by Railways at site as per availability. However, Tools & Plants for the job shall be brought by Service Engineer himself.

During maintenance/servicing, the Service Engineer will replace spare part(s) if necessary. Such spares duly certified by the machines in-charge will be paid at the rates agreed. Supply Of these spares alone also can be requested by Dy.CE/TM/Lines/BZA. Contractor has to supply the spares at the rates agreed. The contractor shall return the released materials to the Railway.

he Contractor, at the end of each deputation of Service Engineer, will raise bills directly for cost of spares used and labor charges involved for servicing various components on the Railway with a certificate from the machine-in-charge that theengineer had attended for the number of days and hours claimed and satisfactorily carried out the job.

Spares are to be supplied in advance by the Contractor on a formal requisition from Railways and immediately on its receipt of the Railway will make them available at site for use when the maintenance/service of the machine is undertaken. The contractor shall ensure that the spares as requisitioned by Service Engineer are available on the pricelist of spares in the AMC.

During maintenance/servicing, the ServiceEngineer will replace spare part(s) inecessary. Such spares duly certified by theMachines In-Charge will be paid at the rates agreed. The contractor shall return thereleased material to the Railway. Only spacan also be ordered by Dy.CE/TM/Lines/BZA.

The Contractor, at the end of each deputation of Service Engineer, will raise bills directly for cost of spares used and labor charges involved for servicing various components on the Railway with a certificate from the machine-in-charge that the engineer had attended for the number of days and hours claimed and satisfactorily carried out the job

The Contractor should submit rates for spares likely to be required along with rates for repair of sub-assemblies; components duly specify taxes, warranty, duties etc.,along with the offer

Spares will be supplied in advance by the contractor on a formal requisition from Railways and immediately on its receipt, the Railway will make them available at site for use when the maintenance/service of the machine is undertaken. The contractor shall ensure that the spares as requisitioned by Service Engineer are available in the price list of spares in the AMC.

All the defective/unserviceable components,which are released, shall be returned to therailway by the firm and the same shall be accounted for by concerned SSE of Machine -In charge.

Only genuine spare parts are to be supplied and/or fitted. The contractor shall submit documentary proof in the form certificate for imported spares supplied from OEM

The Contractor shall supply the spares within 60 days from the date of receipt of written requisition from Railways. The supply of spares parts shall be delivered at the designated locations under South Coast Railway, i.e., the offices of SSE/Track Machine at VSKP, GNT, GTL and BZA Divisions & ZTMD/RYP Contractor shall try to deliver the spares as early as possible. In case of delay in supply of spare parts for reasons solely attributable to supplier a penalty of 0.5 % on value Of delayed spare part per day or part thereof will be levied &maximum up to 10% of the spare part value (gross value) till 21 days after given delivery period. In case Material is not received even within delivery period + grace period of 21days, order shall be treated cancelled and a penalty of 10% of spare part value (Basic value) shall be levied as penalty from subsequent bills.

All spare part (except wear and tear items) to be supplied under AMC are to be warranted/ guaranteed as per IRS conditions of contract. Excluded From Warranty are Parts subject to wear and tear, Parts that are operationally linked with parts not supplied by contractor, Parts be coming defective due to incorrect installation by the Railways or attended by outside agency. In case of any spare's rejection arises due to unsuitability of the spares, the same will be replaced within 1O days, otherwise penalty will be charged 0.5% of spares value per day and maximum up to 10% of the spares value. Failure of contractor to replace defective spare will be dealt as per conditions Of contract.

Contract shall provide warranty Of 6 months for the services of various component/sub-assemblies

During the subsistence of this contract, this agreement may be terminated by the Railways by giving fifteen days' notice

Penalty Clause: In case the Service Engineer is not deputed within 5 days after receipt of any Telephonic/Fax/Written message from the Railway for routine inspection and within72 hrs. in case of emergency, the service charges of the service engineer would be reduced by 25% per day for the number of days delayed beyond the above stipulated period with a condition that the machine will be made available by the Railway, at a place confirmed to the firm during the intimation of complaint.

In the event of failure on account of bad workmanship/ non adherence to quality norms as required a token of penalty of Rs.5000/- (Rs. Five Thousand) shall be imposed on per occasion & no payment will be made for attending the same

A request for supply of spares or deputation of service engineers hall be honored till last date Of currency of the AMC. Execution of such request will be obviously after expiry of AMC and delivery date or deputation period will go beyond it depending up on the terms of delivery/deputation stipulated in the AMC. No additional extension of validity for such cases is required and bills for such work/supplies will be honored by Railways asper the delivery schedule for spares mentioned in the agreement.

Arbitration. In the event of any dispute, differences etc, in interpreting the various clauses of the agreement or in actual working of the contract, the same will be referred to by either of the parties to the General Manager, South Central Railway or to any One specially nominated by him On his behalf for arbitration and his award is binding on both the contractor and the Railways. The Arbitration and Conciliation Act 1996 and rules there under and any statutory modification thereof shall apply to the Arbitration proceedings under this clause.

The Contractor shall not been titled to be provided with any facilities by way of accommodation, free passes or material or transport. The arrangements for stay and lodging of the staff of the Contractor shall be the responsibility of the Contractor

Contractor shall be wholly responsible for the statutory observations performing to his staviz etc and he will be responsible for the maintenance of necessary records in this connection and also comply with all statutory requirements in force from time to time. The Contractor shall pay minimum wages to his staff as fixed from time to time under the laws in force

The rates for spares will remain firm only during the validity of contract. If it is found that at any stage that the rates charged to South Coast Railway are higher than those charged from any other Railway suitable recovery from the contractor shall be made.

Force Majeure Clause: Railway's Standard Force Majeure Clause shall only be applicable which is as follows: "In the event of any unforeseen event directly interfering with the supply of stores arising during the currency of the contract such as war, insurrection, restraint imposed by the Govt. act of legislature or other disorganization of labor, acts, of public enemy, acts of God, Sabotage, etc. The contractor shall within a week from the commencement there notify the same in writing to the purchaser with reasonable evidence thereof. If the Force Majeure Clause mentioned above has in force for a period of 90 days of commencement of such force majeure, the same should be brought to notice of the purchase by giving 14 days' notice in writing. In case of such terminations no damages shall be claimed by either party against the others are except those which had accrued under any clause of this agreement prior to such terminations"

Sometimes the delivery of all the spares an Order is not possible in a single lot due to any reason, in such cases part suppliers must be accepted and the payment should be affected for spares supplied

The contractor has to submit the requisite documents regarding the establishment firm as per Annexure-II(Bid Form -Second sheet) point no. 17.2 of GCC for services2018.

New Impost: Any New Impostor revision in the duties, taxes, levies ,etc. on finished product levied , as statutory duties during the currency of contract will be reimbursed by Railways objector submission of documentary evidence in respect ofpayment made by the supplier

Tools & Plants for the job shall be brought by Service Engineer himself at their cost.

Please enter the percentage of local content in the material being offered. Please enter 0 for fully imported items, and 100 for fully indigenous items. The definition and calculation of local content shall be in accordance with the Make in India policy as incorporated in the tender conditions.

The contract will be governed by Indian Railways Standard General Conditions of Services-2018 with up to date correction slips in accordance with GFR 2017, IRS Conditions of Contract and Terms and conditions of this contract & special conditions of contract to the extent applicable & accepted.