Shipping & Exchange Policy

Access to paid features is generally activated after successful payment confirmation from the payment gateway or app store. Sign in using the account associated with your purchase to access the features included in your plan. The applicable plan, features, and subscription period are shown before payment.

Payment verification, pending transactions, or technical issues can delay activation. If your payment has been deducted but paid access is not available, contact [email protected] with your registered mobile number or email and payment reference. We typically respond within 24-48 hours during business days. Please do not share passwords, OTPs, or full card details with support.

Physical returns and product exchanges do not apply because Tenderkart supplies digital services. For subscription plan changes, an incorrect plan, or a billing issue, contact our support team with your account and payment details. Available changes and any applicable charges will be explained before a change is made.

A request to change a plan does not automatically entitle you to a refund or credit. Refund eligibility, including duplicate payments, payment deducted without activation, and technical or billing errors, is governed by our Refund Policy.

For website payments, contact us within 48 hours of payment to request a refund under our Refund Policy. Approved website refunds are processed to the original payment method within 5-7 business days after approval, subject to payment gateway and banking timelines. App Store and Google Play purchases follow the respective store's refund policies.

Subscription cancellation and renewal instructions are available in our Cancellation Policy. This policy should be read with our Terms of Service.